GP surgery in Kenilworth
Castle Medical Centre
22 Bertie Road, Kenilworth, CV8 1JP
Scores 61 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2015. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 45
- Easy to get through on the phone33
- Easy to contact online82
- Good experience of getting in touch35
- Did not wait too long for the appointment58
Quality of care 79
- Patients rate the surgery as good58
- Patients got what they needed61
- Doctors and nurses listen52
- Patients trust the staff30
- Inspection rating (Outstanding)98
- Health checks and screening done95
- Meets NHS clinical targets94
- Children vaccinated on time90
What patients say
116 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
81%
say their experience is good
above the England average (77%)
-1
change since last year
2025: 82% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 65% |
| Easy to contact via website | 72% | 58% | 59% |
| Easy to contact via NHS App | 48% | 54% | 51% |
| Reception staff helpful | 84% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 31% |
| Sees preferred clinician | 34% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 84% |
| Next steps within 2 days | 86% | 93% | 97% |
| Good experience of contacting | 70% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 48% |
| Waiting time was about right | 74% | 69% | 84% |
| Remote appointment | 31% | 26% | 46% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 95% |
| Treated with care and concern | 89% | 86% | 93% |
| Considered mental wellbeing | 74% | 75% | 77% |
| Had all the information needed | 89% | 92% | 90% |
| Confidence and trust | 91% | 93% | 95% |
| Involved in decisions | 94% | 92% | 97% |
| Needs were met | 93% | 90% | 90% |
| Overall | |||
| Overall experience good | 81% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 83% |
| Supported by local services | 78% | 70% | 70% |
| Discussed managing condition | 43% | 43% | 50% |
| Agreed a care plan | 44% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to noon |
| Sunday | Closed |
Confirmed by the surgery on 14 August 2025. Bank holidays may differ.
- Address
- 22 Bertie Road, Kenilworth, CV8 1JP
- Phone
- 01926 857331
- [email protected]
- Website
- www.castlemedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Kenilworth and Warwick PCN (a group of local surgeries that share services)
- NHS code
- M84013 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Parent and baby room
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 2 July 2015
This rating is 11 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.1% | 15.2% |
| Diabetes | 6.1% | 7.9% |
| Asthma | 5.9% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 14.6% | 14.3% |
| Obesity | 12.2% | 13.9% |
| Smoking | 7.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 69% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Castle Medical Centrethis surgery | – | 61 | 53% | 81% | Yes |
| Abbey Medical CentreKenilworth, CV8 1JD | 0.1 mile | 82 | 70% | 82% | Yes |
| Sky Blue Medical GroupCoventry, CV3 6EA | 3.5 miles | 85 | 68% | 90% | Yes |
| Valley Road Medical PracticeLeamington Spa, CV32 7SJ | 3.7 miles | 83 | 65% | 94% | Yes |
| Avonside Health CentreWarwick, CV34 5GJ | 3.7 miles | 68 | 71% | 83% | Yes |
| Forrest Medical CentreCoventry, CV4 8FT | 3.7 miles | 59 | 62% | 83% | Yes |
| Clarendon Lodge Medical CentreLeamington Spa, CV32 5SS | 3.8 miles | 79 | 63% | 88% | Yes |
| Sherbourne Medical CentreLeamington Spa, CV32 4RA | 3.8 miles | 74 | 75% | 82% | Yes |
| Priory Medical CentreWarwick, CV34 4NA | 4.0 miles | 40 | 51% | 76% | Yes |
| Phoenix Family CareCoventry, CV3 6GQ | 4.2 miles | 45 | 52% | 80% | Yes |
Abbey Medical Centre is 0.1 mile away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Castle Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Castle Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01926 857331.
How do patients rate Castle Medical Centre?
In the 2026 NHS GP Patient Survey, 81% of patients at Castle Medical Centre said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 61 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Castle Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Castle Medical Centre as Outstanding at its last published inspection (report published 2 July 2015).
What are the opening times of Castle Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to noon, Sunday closed. The surgery last confirmed these times on 14 August 2025. Bank holidays may differ.
How do I contact Castle Medical Centre?
Call 01926 857331 or visit its website, www.castlemedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 22 Bertie Road, Kenilworth, CV8 1JP.
How many patients are registered at Castle Medical Centre?
Around 12,582 patients are registered (January 2025). The surgery is part of Kenilworth and Warwick PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.