GP surgery in Cumberland
Castlegate and Derwent Surgery
Cockermouth Health Centre, Isel Road, Cockermouth, CA13 9HT
Scores 28 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 39% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Inadequate in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone12
- Easy to contact online54
- Good experience of getting in touch35
- Did not wait too long for the appointment43
Quality of care 30
- Patients rate the surgery as good32
- Patients got what they needed35
- Doctors and nurses listen37
- Patients trust the staff28
- Inspection rating (Inadequate)0
- Health checks and screening done80
- Meets NHS clinical targets85
- Children vaccinated on time90
What patients say
142 patients answered the 2026 NHS survey about this surgery.
39%
find the phone easy
well below the England average (57%)
74%
say their experience is good
below the England average (77%)
+9
change since last year
2025: 64% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 39% | 57% | 41% |
| Easy to contact via website | 60% | 58% | 38% |
| Easy to contact via NHS App | 51% | 54% | 44% |
| Reception staff helpful | 80% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 28% |
| Sees preferred clinician | 27% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 80% |
| Next steps within 2 days | 89% | 93% | 95% |
| Good experience of contacting | 70% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 51% |
| Waiting time was about right | 69% | 69% | 52% |
| Remote appointment | 21% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 89% |
| Treated with care and concern | 88% | 86% | 88% |
| Considered mental wellbeing | 71% | 75% | 71% |
| Had all the information needed | 93% | 92% | 82% |
| Confidence and trust | 90% | 93% | 88% |
| Involved in decisions | 91% | 92% | 86% |
| Needs were met | 89% | 90% | 92% |
| Overall | |||
| Overall experience good | 74% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 88% |
| Supported by local services | 71% | 70% | 78% |
| Discussed managing condition | 44% | 43% | 37% |
| Agreed a care plan | 33% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 142 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 7:30am to 6:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 June 2024. Bank holidays may differ.
- Address
- Cockermouth Health Centre, Isel Road, Cockermouth, CA13 9HT
- Phone
- 01900 705750
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cockermouth & Maryport PCN (a group of local surgeries that share services)
- NHS code
- A82021 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Inadequate |
| Is it effective? | Inadequate |
| Is it caring? | Inadequate |
| Is it responsive? | Requires improvement |
| Is it well-led? | Inadequate |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.2% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 14.9% | 14.3% |
| Obesity | 12.7% | 13.9% |
| Smoking | 7.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Castlegate and Derwent Surgerythis surgery | – | 28 | 39% | 74% | Yes |
| Maryport Health ServicesMaryport, CA15 8EL | 6.1 miles | 12 | 25% | 62% | Yes |
| Aspatria Medical GroupWigton, CA7 3HH | 6.6 miles | 99 | 88% | 96% | Yes |
| James Street Group PracticeWorkington, CA14 2DL | 7.8 miles | 12 | 32% | 66% | Yes |
| Distington SurgeryWorkington, CA14 5UR | 8.8 miles | 83 | 75% | 87% | Yes |
| Castlehead Medical CentreKeswick, CA12 4DB | 10.2 miles | 54 | 73% | 79% | Yes |
| Lowther Medical CentreWhitehaven, CA28 7RG | 12.4 miles | 27 | 40% | 71% | Yes |
| Mansion House SurgeryWhitehaven, CA28 7BU | 12.4 miles | 79 | 64% | 88% | Yes |
| Wigton Group Medical PracticeWigton, CA7 9QD | 13.2 miles | 57 | 59% | 77% | Yes |
| Caldbeck SurgeryWigton, CA7 8DS | 13.6 miles | 99 | 94% | 93% | Yes |
Aspatria Medical Group is 6.6 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Castlegate and Derwent Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Castlegate and Derwent Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01900 705750.
How do patients rate Castlegate and Derwent Surgery?
In the 2026 NHS GP Patient Survey, 74% of patients at Castlegate and Derwent Surgery said their overall experience was good. The England average is 77%. 39% found it easy to get through by phone (England 57%). Its GPScore is 28 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Castlegate and Derwent Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Castlegate and Derwent Surgery as Inadequate at its last published inspection (report published 3 June 2026).
What are the opening times of Castlegate and Derwent Surgery?
Reception is open Monday 7:30am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 7:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 June 2024. Bank holidays may differ.
How do I contact Castlegate and Derwent Surgery?
Call 01900 705750. You can also book and order repeat prescriptions in the NHS App. The address is Cockermouth Health Centre, Isel Road, Cockermouth, CA13 9HT.
How many patients are registered at Castlegate and Derwent Surgery?
Around 18,191 patients are registered (January 2025). The surgery is part of Cockermouth & Maryport PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.