GP surgery in Workington
James Street Group Practice
James Street, Workington, CA14 2DL
Scores 12 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 32% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 9
- Easy to get through on the phone7
- Easy to contact online46
- Good experience of getting in touch10
- Did not wait too long for the appointment14
Quality of care 21
- Patients rate the surgery as good13
- Patients got what they needed6
- Doctors and nurses listen22
- Patients trust the staff56
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets77
- Children vaccinated on time80
What patients say
161 patients answered the 2026 NHS survey about this surgery.
32%
find the phone easy
well below the England average (57%)
66%
say their experience is good
well below the England average (77%)
+6
change since last year
2025: 60% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 32% | 57% | 15% |
| Easy to contact via website | 57% | 58% | 46% |
| Easy to contact via NHS App | 55% | 54% | 42% |
| Reception staff helpful | 73% | 85% | 70% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 19% |
| Sees preferred clinician | 21% | 42% | 9% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 72% |
| Next steps within 2 days | 87% | 93% | 90% |
| Good experience of contacting | 57% | 73% | 44% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 34% |
| Waiting time was about right | 56% | 69% | 50% |
| Remote appointment | 35% | 26% | 33% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 81% |
| Treated with care and concern | 85% | 86% | 83% |
| Considered mental wellbeing | 72% | 75% | 63% |
| Had all the information needed | 86% | 92% | 89% |
| Confidence and trust | 94% | 93% | 91% |
| Involved in decisions | 86% | 92% | 91% |
| Needs were met | 81% | 90% | 88% |
| Overall | |||
| Overall experience good | 66% | 77% | 60% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 78% |
| Supported by local services | 60% | 70% | 58% |
| Discussed managing condition | 29% | 43% | 47% |
| Agreed a care plan | 25% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 161 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 March 2018. Bank holidays may differ.
- Address
- James Street, Workington, CA14 2DL
- Phone
- 01900 62241
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Workington PCN (a group of local surgeries that share services)
- NHS code
- A82047 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Orchard House Surgery
- South William Street, Workington, CA14 2EW
- Solway Health Services
- Park Lane, Workington, CA14 2RW
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.5% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 4.3% | 3.0% |
| Depression | 18.1% | 14.3% |
| Obesity | 19.4% | 13.9% |
| Smoking | 15.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| James Street Group Practicethis surgery | – | 12 | 32% | 66% | Yes |
| Distington SurgeryWorkington, CA14 5UR | 3.4 miles | 83 | 75% | 87% | Yes |
| Maryport Health ServicesMaryport, CA15 8EL | 4.8 miles | 12 | 25% | 62% | Yes |
| Mansion House SurgeryWhitehaven, CA28 7BU | 7.0 miles | 79 | 64% | 88% | Yes |
| Lowther Medical CentreWhitehaven, CA28 7RG | 7.0 miles | 27 | 40% | 71% | Yes |
| Castlegate and Derwent SurgeryCockermouth, CA13 9HT | 7.8 miles | 28 | 39% | 74% | Yes |
| Westcroft House SurgeryEgremont, CA22 2DB | 11.2 miles | 61 | 81% | 83% | Yes |
| Fellview HealthcareEgremont, CA22 2BD | 11.3 miles | 22 | 29% | 68% | Yes |
| Aspatria Medical GroupWigton, CA7 3HH | 11.7 miles | 99 | 88% | 96% | Yes |
| Silloth Group Medical PracticeWigton, CA7 4AH | 16.7 miles | 91 | 94% | 92% | Yes |
Distington Surgery is 3.4 miles away, scores 83 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is James Street Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), James Street Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01900 62241.
How do patients rate James Street Group Practice?
In the 2026 NHS GP Patient Survey, 66% of patients at James Street Group Practice said their overall experience was good. The England average is 77%. 32% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for James Street Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated James Street Group Practice as Good at its last published inspection (report published 23 June 2025).
What are the opening times of James Street Group Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 March 2018. Bank holidays may differ.
How do I contact James Street Group Practice?
Call 01900 62241. You can also book and order repeat prescriptions in the NHS App. The address is James Street, Workington, CA14 2DL.
Does James Street Group Practice have a branch surgery?
Yes. James Street Group Practice also runs Orchard House Surgery (South William Street, Workington, CA14 2EW) and Solway Health Services (Park Lane, Workington, CA14 2RW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at James Street Group Practice?
Around 33,261 patients are registered (January 2025). The surgery is part of Workington PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.