GP surgery in South Kesteven
Caythorpe & Ancaster Medical Practice
12 Ermine Street, Ancaster, Grantham, NG32 3PP
Scores 81 out of 100, excellent for a GP surgery in England. 87% of patients say their experience is good and 86% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 90
- Easy to get through on the phone90
- Easy to contact online99
- Good experience of getting in touch81
- Did not wait too long for the appointment78
Quality of care 63
- Patients rate the surgery as good78
- Patients got what they needed29
- Doctors and nurses listen66
- Patients trust the staff38
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets49
- Children vaccinated on time22
What patients say
113 patients answered the 2026 NHS survey about this surgery.
86%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 86% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 86% | 57% | 85% |
| Easy to contact via website | 91% | 58% | 85% |
| Easy to contact via NHS App | 80% | 54% | 75% |
| Reception staff helpful | 88% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 23% |
| Sees preferred clinician | 55% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 95% |
| Next steps within 2 days | 98% | 93% | 93% |
| Good experience of contacting | 86% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 83% | 57% | 77% |
| Waiting time was about right | 81% | 69% | 80% |
| Remote appointment | 16% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 90% |
| Treated with care and concern | 90% | 86% | 90% |
| Considered mental wellbeing | 81% | 75% | 73% |
| Had all the information needed | 88% | 92% | 90% |
| Confidence and trust | 92% | 93% | 92% |
| Involved in decisions | 91% | 92% | 90% |
| Needs were met | 88% | 90% | 93% |
| Overall | |||
| Overall experience good | 87% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 85% |
| Supported by local services | 72% | 70% | 76% |
| Discussed managing condition | 42% | 43% | 44% |
| Agreed a care plan | 40% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 113 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 8:30pm |
| Wednesday | 8:30am to 5:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 April 2016. Bank holidays may differ.
- Address
- 12 Ermine Street, Ancaster, Grantham, NG32 3PP
- Phone
- 01400 230226
- Website
- www.villagedoctor.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- K2 Healthcare Sleaford PCN (a group of local surgeries that share services)
- NHS code
- C83020 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Caythorpe
- 52 High Street, Caythorpe, Grantham, NG32 3DN
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.1% | 15.2% |
| Diabetes | 8.6% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 12.2% | 14.3% |
| Obesity | 20.9% | 13.9% |
| Smoking | 8.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 85% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Caythorpe & Ancaster Medical Practicethis surgery | – | 81 | 86% | 87% | Yes |
| The Harrowby Lane SurgeryGrantham, NG31 9NS | 5.4 miles | 70 | 61% | 84% | Yes |
| Sleaford Medical GroupSleaford, NG34 7HD | 5.5 miles | 15 | 39% | 66% | Yes |
| Vine Street SurgeryGrantham, NG31 6RQ | 6.5 miles | 84 | 69% | 85% | Yes |
| St. Peters Hill SurgeryGrantham, NG31 6QA | 6.6 miles | 19 | 51% | 66% | Yes |
| St. Johns Medical CentreGrantham, NG31 6HR | 6.7 miles | 35 | 70% | 70% | Yes |
| Ruskington SurgerySleaford, NG34 9GQ | 7.3 miles | 28 | 53% | 68% | Yes |
| Swingbridge SurgeryGrantham, NG31 7XT | 7.7 miles | 33 | 67% | 76% | Yes |
| Navenby Cliff Villages SurgeryLincoln, LN5 0JJ | 8.4 miles | 8 | 36% | 61% | Yes |
| Long Bennington Medical CentreNewark, NG23 5FR | 9.3 miles | 87 | 80% | 85% | Yes |
Common questions
Is Caythorpe & Ancaster Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Caythorpe & Ancaster Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01400 230226.
How do patients rate Caythorpe & Ancaster Medical Practice?
In the 2026 NHS GP Patient Survey, 87% of patients at Caythorpe & Ancaster Medical Practice said their overall experience was good. The England average is 77%. 86% found it easy to get through by phone (England 57%). Its GPScore is 81 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Caythorpe & Ancaster Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Caythorpe & Ancaster Medical Practice as Good at its last published inspection (report published 21 August 2025).
What are the opening times of Caythorpe & Ancaster Medical Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 8:30pm, Wednesday 8:30am to 5:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 April 2016. Bank holidays may differ.
How do I contact Caythorpe & Ancaster Medical Practice?
Call 01400 230226 or visit its website, www.villagedoctor.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 12 Ermine Street, Ancaster, Grantham, NG32 3PP.
Does Caythorpe & Ancaster Medical Practice have a branch surgery?
Yes. Caythorpe & Ancaster Medical Practice also runs Caythorpe (52 High Street, Caythorpe, Grantham, NG32 3DN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Caythorpe & Ancaster Medical Practice?
Around 10,055 patients are registered (January 2025). The surgery is part of K2 Healthcare Sleaford PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.