GP surgery in North Kesteven
Navenby Cliff Villages Surgery
Grantham Road, Navenby, Lincoln, LN5 0JJ
Scores 8 out of 100, poor for a GP surgery in England. 61% of patients say their experience is good and 36% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 3
- Easy to get through on the phone10
- Easy to contact online6
- Good experience of getting in touch8
- Did not wait too long for the appointment5
Quality of care 20
- Patients rate the surgery as good7
- Patients got what they needed64
- Doctors and nurses listen20
- Patients trust the staff55
- Inspection rating (Good)50
- Health checks and screening done17
- Meets NHS clinical targets0
- Children vaccinated on time68
What patients say
129 patients answered the 2026 NHS survey about this surgery.
36%
find the phone easy
well below the England average (57%)
60%
say their experience is good
well below the England average (77%)
-22
change since last year
2025: 83% · 2026: 61%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 36% | 57% | 52% |
| Easy to contact via website | 32% | 58% | 43% |
| Easy to contact via NHS App | 20% | 54% | 35% |
| Reception staff helpful | 72% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 33% |
| Sees preferred clinician | 25% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 90% |
| Next steps within 2 days | 92% | 93% | 93% |
| Good experience of contacting | 55% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 33% | 57% | 65% |
| Waiting time was about right | 48% | 69% | 71% |
| Remote appointment | 18% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 87% |
| Treated with care and concern | 84% | 86% | 86% |
| Considered mental wellbeing | 76% | 75% | 80% |
| Had all the information needed | 92% | 92% | 90% |
| Confidence and trust | 94% | 93% | 91% |
| Involved in decisions | 94% | 92% | 93% |
| Needs were met | 93% | 90% | 90% |
| Overall | |||
| Overall experience good | 60% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 76% |
| Supported by local services | 68% | 70% | 82% |
| Discussed managing condition | 34% | 43% | 35% |
| Agreed a care plan | 33% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 129 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 1:30pm |
| Tuesday | 1:30pm to 8:30pm |
| Wednesday | 8am to 1:30pm |
| Thursday | 1:30pm to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2025. Bank holidays may differ.
- Address
- Grantham Road, Navenby, Lincoln, LN5 0JJ
- Phone
- 01522 811411
- Website
- www.cliffvillagesmedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Lincoln PCN (a group of local surgeries that share services)
- NHS code
- C83002 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Waddington
- Mere Road, Lincoln, LN5 9NX · 01522 720277
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.5% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 13.3% | 14.3% |
| Obesity | 9.0% | 13.9% |
| Smoking | 7.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Navenby Cliff Villages Surgerythis surgery | – | 8 | 36% | 61% | Yes |
| The Bassingham SurgeryLincoln, LN5 9HF | 4.9 miles | 54 | 53% | 88% | Yes |
| Church Walk SurgeryLincoln, LN4 3HA | 5.7 miles | 84 | 65% | 84% | Yes |
| Brant Road & Springcliffe SurgeryLincoln, LN5 9AB | 6.0 miles | 32 | 48% | 71% | Yes |
| The Heath SurgeryLincoln, LN4 2LA | 6.4 miles | 75 | 80% | 89% | Yes |
| Ruskington SurgerySleaford, NG34 9GQ | 6.5 miles | 28 | 53% | 68% | Yes |
| Richmond Medical CentreLincoln, LN6 9AY | 6.5 miles | 71 | 50% | 84% | Yes |
| The Branston Heighington Family PracticeLincoln, LN4 1LH | 6.7 miles | 29 | 54% | 63% | Yes |
| Boultham Park Medical PracticeLincoln, LN6 7SS | 7.6 miles | 54 | 40% | 81% | Yes |
| Heart of Lincoln Health GroupLincoln, LN5 7LB | 8.3 miles | 8 | 45% | 57% | Yes |
The Bassingham Surgery is 4.9 miles away, scores 54 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Navenby Cliff Villages Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Navenby Cliff Villages Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01522 811411.
How do patients rate Navenby Cliff Villages Surgery?
In the 2026 NHS GP Patient Survey, 61% of patients at Navenby Cliff Villages Surgery said their overall experience was good. The England average is 77%. 36% found it easy to get through by phone (England 57%). Its GPScore is 8 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Navenby Cliff Villages Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Navenby Cliff Villages Surgery as Good at its last published inspection (report published 24 March 2017).
What are the opening times of Navenby Cliff Villages Surgery?
Reception is open Monday 8am to 1:30pm, Tuesday 1:30pm to 8:30pm, Wednesday 8am to 1:30pm, Thursday 1:30pm to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2025. Bank holidays may differ.
How do I contact Navenby Cliff Villages Surgery?
Call 01522 811411 or visit its website, www.cliffvillagesmedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Grantham Road, Navenby, Lincoln, LN5 0JJ.
Does Navenby Cliff Villages Surgery have a branch surgery?
Yes. Navenby Cliff Villages Surgery also runs Waddington (Mere Road, Lincoln, LN5 9NX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Navenby Cliff Villages Surgery?
Around 9,130 patients are registered (January 2025). The surgery is part of South Lincoln PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.