GP surgery in Hillingdon
Cedar Brook Practice
11 Kingshill Close, Hayes, UB4 8DD
Scores 30 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 47% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone23
- Easy to contact online65
- Good experience of getting in touch40
- Did not wait too long for the appointment41
Quality of care 28
- Patients rate the surgery as good19
- Patients got what they needed34
- Doctors and nurses listen11
- Patients trust the staff61
- Inspection rating (Good)50
- Health checks and screening done69
- Meets NHS clinical targets55
- Children vaccinated on time33
What patients say
93 patients answered the 2026 NHS survey about this surgery.
47%
find the phone easy
well below the England average (57%)
69%
say their experience is good
well below the England average (77%)
+12
change since last year
2025: 56% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 47% | 57% | 21% |
| Easy to contact via website | 64% | 58% | 40% |
| Easy to contact via NHS App | 53% | 54% | 37% |
| Reception staff helpful | 88% | 85% | 65% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 32% |
| Sees preferred clinician | 12% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 69% |
| Next steps within 2 days | 90% | 93% | 87% |
| Good experience of contacting | 72% | 73% | 56% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 33% |
| Waiting time was about right | 69% | 69% | 55% |
| Remote appointment | 34% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 75% |
| Treated with care and concern | 77% | 86% | 76% |
| Considered mental wellbeing | 69% | 75% | 64% |
| Had all the information needed | 94% | 92% | 82% |
| Confidence and trust | 95% | 93% | 84% |
| Involved in decisions | 89% | 92% | 86% |
| Needs were met | 89% | 90% | 84% |
| Overall | |||
| Overall experience good | 69% | 77% | 56% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 80% |
| Supported by local services | 69% | 70% | 55% |
| Discussed managing condition | 52% | 43% | 40% |
| Agreed a care plan | 56% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 93 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 January 2026. Bank holidays may differ.
- Address
- 11 Kingshill Close, Hayes, UB4 8DD
- Phone
- 020 8845 7100
- Website
- www.thecedarbrookpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- HH Collaborative PCN (a group of local surgeries that share services)
- NHS code
- E86029 · NHS profile
Access and facilities
- Accessible toilets
- Bus stop nearby
- Disabled car parking
- Free NHS WiFi
- Free public WiFi
- Lift
- Off-site car parking nearby
- Toilets
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.1% | 15.2% |
| Diabetes | 10.0% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 13.2% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 14.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 91% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cedar Brook Practicethis surgery | – | 30 | 47% | 69% | Yes |
| The Pine Medical CentreHayes, UB4 8RB | 0.5 miles | 79 | 85% | 85% | Yes |
| West End SurgeryNortholt, UB5 6QN | 0.7 miles | 78 | 78% | 91% | Yes |
| Yeading Court SurgeryHayes, UB4 9AJ | 0.7 miles | 63 | 74% | 81% | Yes |
| Yeading Medical CentreNortholt, UB5 6LD | 0.7 miles | 69 | 84% | 81% | Yes |
| The Warren PracticeHayes, UB4 0SG | 1.0 miles | 46 | 55% | 80% | Yes |
| Parkview SurgeryUxbridge, UB8 3LA | 1.3 miles | 17 | 54% | 76% | Yes |
| Townfield Doctors SurgeryHayes, UB3 3DZ | 1.3 miles | 29 | 33% | 70% | Yes |
| Willow Tree SurgeryHayes, UB4 9BG | 1.3 miles | 4 | 44% | 58% | Yes |
| Dr MLR Siddiqui's PracticeRuislip, HA4 6TA | 1.4 miles | 38 | 72% | 71% | Yes |
The Pine Medical Centre is 0.5 miles away, scores 79 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Cedar Brook Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cedar Brook Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 8845 7100.
How do patients rate Cedar Brook Practice?
In the 2026 NHS GP Patient Survey, 69% of patients at Cedar Brook Practice said their overall experience was good. The England average is 77%. 47% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Cedar Brook Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Cedar Brook Practice as Good at its last published inspection (report published 30 September 2025).
What are the opening times of Cedar Brook Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 January 2026. Bank holidays may differ.
How do I contact Cedar Brook Practice?
Call 020 8845 7100 or visit its website, www.thecedarbrookpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 11 Kingshill Close, Hayes, UB4 8DD.
How many patients are registered at Cedar Brook Practice?
Around 10,613 patients are registered (January 2025). The surgery is part of HH Collaborative PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.