GP surgery in Gateshead
Central Gateshead Medical Group
Prince Consort Road, Gateshead, NE8 1NB
Scores 43 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 45
- Easy to get through on the phone29
- Easy to contact online52
- Good experience of getting in touch33
- Did not wait too long for the appointment74
Quality of care 41
- Patients rate the surgery as good44
- Patients got what they needed38
- Doctors and nurses listen56
- Patients trust the staff68
- Inspection rating (Good)50
- Health checks and screening done17
- Meets NHS clinical targets37
- Children vaccinated on time40
What patients say
119 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
77%
say their experience is good
about the England average (77%)
-10
change since last year
2025: 87% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 45% |
| Easy to contact via website | 59% | 58% | 36% |
| Easy to contact via NHS App | 63% | 54% | 58% |
| Reception staff helpful | 86% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 36% |
| Sees preferred clinician | 37% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 91% |
| Next steps within 2 days | 94% | 93% | 97% |
| Good experience of contacting | 70% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 55% |
| Waiting time was about right | 80% | 69% | 76% |
| Remote appointment | 15% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 93% |
| Treated with care and concern | 91% | 86% | 92% |
| Considered mental wellbeing | 81% | 75% | 79% |
| Had all the information needed | 96% | 92% | 98% |
| Confidence and trust | 96% | 93% | 96% |
| Involved in decisions | 95% | 92% | 95% |
| Needs were met | 89% | 90% | 95% |
| Overall | |||
| Overall experience good | 77% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 71% |
| Supported by local services | 74% | 70% | 82% |
| Discussed managing condition | 45% | 43% | 51% |
| Agreed a care plan | 61% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2025. Bank holidays may differ.
- Address
- Prince Consort Road, Gateshead, NE8 1NB
- Phone
- 0191 477 2243
- [email protected]
- Website
- www.cgmg.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gateshead Central South PCN (a group of local surgeries that share services)
- NHS code
- A85019 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Documents available in large print
- High-back waiting room chairs
- Paid on-site car parking
- Parent and baby room
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 August 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.8% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 3.3% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 17.0% | 14.3% |
| Obesity | 18.2% | 13.9% |
| Smoking | 18.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 59% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Central Gateshead Medical Groupthis surgery | – | 43 | 50% | 78% | Yes |
| Bewick Road SurgeryGateshead, NE8 4DP | 0.1 mile | 63 | 64% | 89% | Yes |
| Oxford Tce & Rawling RD Medical GroupGateshead, NE8 1RQ | 0.2 miles | 60 | 63% | 89% | Yes |
| Second Street SurgeryGateshead, NE8 2UR | 0.4 miles | 83 | 87% | 85% | Yes |
| Millennium Family PracticeGateshead, NE8 1AD | 0.5 miles | 51 | 78% | 79% | Yes |
| The Bridges Medical PracticeGateshead, NE8 1AD | 0.5 miles | 88 | 91% | 86% | Yes |
| Bensham Family PracticeGateshead, NE8 2XB | 0.6 miles | 88 | 91% | 84% | Yes |
| Fell Cottage SurgeryGateshead, NE9 5XY | 1.3 miles | 88 | 83% | 93% | Yes |
| Newcastle Medical CentreNewcastle Upon Tyne, NE1 7XR | 1.4 miles | 30 | 53% | 73% | Yes |
| Cruddas Park SurgeryNewcastle Upon Tyne, NE4 7JT | 1.4 miles | 30 | 64% | 73% | Yes |
Bewick Road Surgery is 0.1 mile away, scores 63 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Central Gateshead Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Central Gateshead Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 477 2243.
How do patients rate Central Gateshead Medical Group?
In the 2026 NHS GP Patient Survey, 78% of patients at Central Gateshead Medical Group said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Central Gateshead Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Central Gateshead Medical Group as Good at its last published inspection (report published 7 August 2018).
What are the opening times of Central Gateshead Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2025. Bank holidays may differ.
How do I contact Central Gateshead Medical Group?
Call 0191 477 2243 or visit its website, www.cgmg.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Prince Consort Road, Gateshead, NE8 1NB.
How many patients are registered at Central Gateshead Medical Group?
Around 10,621 patients are registered (January 2025). The surgery is part of Gateshead Central South PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.