GP surgery in Newcastle upon Tyne
Cruddas Park Surgery
178 Westmorland Road, Cruddas Park, Newcastle Upon Tyne, NE4 7JT
Scores 30 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 64% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 52
- Easy to get through on the phone54
- Easy to contact online27
- Good experience of getting in touch49
- Did not wait too long for the appointment61
Quality of care 9
- Patients rate the surgery as good30
- Patients got what they needed19
- Doctors and nurses listen10
- Patients trust the staff15
- Inspection rating (Good)50
- Health checks and screening done2
- Meets NHS clinical targets4
- Children vaccinated on time11
What patients say
115 patients answered the 2026 NHS survey about this surgery.
64%
find the phone easy
above the England average (57%)
73%
say their experience is good
below the England average (77%)
-18
change since last year
2025: 91% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 64% | 57% | 52% |
| Easy to contact via website | 48% | 58% | 58% |
| Easy to contact via NHS App | 50% | 54% | 48% |
| Reception staff helpful | 83% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 52% | 31% | 44% |
| Sees preferred clinician | 34% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 77% |
| Next steps within 2 days | 95% | 93% | 100% |
| Good experience of contacting | 75% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 70% |
| Waiting time was about right | 75% | 69% | 67% |
| Remote appointment | 17% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 92% |
| Treated with care and concern | 80% | 86% | 89% |
| Considered mental wellbeing | 70% | 75% | 88% |
| Had all the information needed | 95% | 92% | 98% |
| Confidence and trust | 88% | 93% | 96% |
| Involved in decisions | 91% | 92% | 96% |
| Needs were met | 86% | 90% | 93% |
| Overall | |||
| Overall experience good | 73% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 57% | 79% | 74% |
| Supported by local services | 76% | 70% | 56% |
| Discussed managing condition | 71% | 43% | 39% |
| Agreed a care plan | 55% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 May 2015. Bank holidays may differ.
- Address
- 178 Westmorland Road, Cruddas Park, Newcastle Upon Tyne, NE4 7JT
- Phone
- 0191 226 1414
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West End Family Health PCN (a group of local surgeries that share services)
- NHS code
- A86017 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Hillsview Surgery
- Hillsview Avenue, North Kenton, Newcastle Upon Tyne, NE3 3LB · 01912860055
Access and facilities
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 May 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 9.9% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 3.8% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 16.8% | 14.3% |
| Obesity | 17.8% | 13.9% |
| Smoking | 22.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 56% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 66% | 78% |
| Asthma: annual review | 43% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cruddas Park Surgerythis surgery | – | 30 | 64% | 73% | Yes |
| Elswick Family PracticeNewcastle Upon Tyne, NE4 6SH | 0.3 miles | 17 | 52% | 68% | Yes |
| Dilston Medical CentreNewcastle Upon Tyne, NE4 5AB | 0.7 miles | 9 | 49% | 71% | Yes |
| Prospect Medical CentreNewcastle Upon Tyne, NE4 8AY | 0.7 miles | 1 | 35% | 62% | Yes |
| Newcastle Medical CentreNewcastle Upon Tyne, NE1 7XR | 0.9 miles | 30 | 53% | 73% | Yes |
| Glenpark & Teams Medical ServicesGateshead, NE11 9FJ | 1.0 miles | 39 | 63% | 75% | Yes |
| Saville Medical GroupNewcastle Upon Tyne, NE1 8DQ | 1.1 miles | 24 | 55% | 71% | Yes |
| Holmside Medical GroupNewcastle Upon Tyne, NE4 8QB | 1.1 miles | 36 | 56% | 63% | Yes |
| West Road Medical CentreNewcastle Upon Tyne, NE4 9QB | 1.1 miles | 34 | 56% | 74% | Yes |
| Second Street SurgeryGateshead, NE8 2UR | 1.1 miles | 83 | 87% | 85% | Yes |
Second Street Surgery is 1.1 miles away, scores 83 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Cruddas Park Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cruddas Park Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 226 1414.
How do patients rate Cruddas Park Surgery?
In the 2026 NHS GP Patient Survey, 73% of patients at Cruddas Park Surgery said their overall experience was good. The England average is 77%. 64% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Cruddas Park Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Cruddas Park Surgery as Good at its last published inspection (report published 1 May 2019).
What are the opening times of Cruddas Park Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 May 2015. Bank holidays may differ.
How do I contact Cruddas Park Surgery?
Call 0191 226 1414. You can also book and order repeat prescriptions in the NHS App. The address is 178 Westmorland Road, Cruddas Park, Newcastle Upon Tyne, NE4 7JT.
Does Cruddas Park Surgery have a branch surgery?
Yes. Cruddas Park Surgery also runs Hillsview Surgery (Hillsview Avenue, North Kenton, Newcastle Upon Tyne, NE3 3LB). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Cruddas Park Surgery?
Around 11,672 patients are registered (January 2025). The surgery is part of West End Family Health PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.