GP surgery in Rugby
Central Surgery
Corporation Street, Rugby, CV21 3SP
Scores 49 out of 100, average for a GP surgery in England. 83% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 60
- Easy to get through on the phone34
- Easy to contact online87
- Good experience of getting in touch34
- Did not wait too long for the appointment94
Quality of care 34
- Patients rate the surgery as good65
- Patients got what they needed33
- Doctors and nurses listen34
- Patients trust the staff24
- Inspection rating (Good)50
- Health checks and screening done4
- Meets NHS clinical targets18
- Children vaccinated on time30
What patients say
102 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
83%
say their experience is good
above the England average (77%)
+13
change since last year
2025: 71% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 35% |
| Easy to contact via website | 76% | 58% | 66% |
| Easy to contact via NHS App | 71% | 54% | 69% |
| Reception staff helpful | 89% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 22% |
| Sees preferred clinician | 30% | 42% | 15% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 83% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 70% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 58% |
| Waiting time was about right | 90% | 69% | 73% |
| Remote appointment | 10% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 83% |
| Treated with care and concern | 86% | 86% | 83% |
| Considered mental wellbeing | 72% | 75% | 71% |
| Had all the information needed | 89% | 92% | 92% |
| Confidence and trust | 90% | 93% | 91% |
| Involved in decisions | 88% | 92% | 90% |
| Needs were met | 89% | 90% | 93% |
| Overall | |||
| Overall experience good | 83% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 79% |
| Supported by local services | 79% | 70% | 66% |
| Discussed managing condition | 30% | 43% | 38% |
| Agreed a care plan | 31% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 November 2025. Bank holidays may differ.
- Address
- Corporation Street, Rugby, CV21 3SP
- Phone
- 01788 524366
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Rugby PCN (a group of local surgeries that share services)
- NHS code
- M84023 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Bilton Green Surgery
- Bilton Green, Bilton, CV22 7LY · 01788 812949
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.6% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 14.3% | 14.3% |
| Obesity | 12.4% | 13.9% |
| Smoking | 14.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 36% | 78% |
| Asthma: annual review | 30% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Central Surgerythis surgery | – | 49 | 53% | 83% | Yes |
| Westside Medical CentreRugby, CV21 2DN | under 0.1 miles | 65 | 69% | 78% | Yes |
| Bennfield SurgeryRugby, CV21 2DN | 0.1 mile | 90 | 67% | 92% | Yes |
| Clifton Road SurgeryRugby, CV21 3QF | 0.6 miles | 59 | 63% | 76% | Yes |
| Whitehall Medical PracticeRugby, CV21 3AQ | 0.6 miles | 86 | 60% | 86% | Yes |
| Market Quarter Medical PracticeRugby, CV21 3HX | 0.6 miles | 64 | 62% | 84% | Yes |
| Beech Tree Medical PracticeRugby, CV21 3HX | 0.7 miles | 39 | 47% | 78% | Yes |
| Brownsover Medical CentreRugby, CV21 1JF | 1.6 miles | 17 | 47% | 70% | Yes |
| Dunchurch SurgeryRugby, CV22 6AP | 2.6 miles | 94 | 82% | 97% | Yes |
| Revel SurgeryRugby, CV23 0LU | 4.9 miles | 92 | 87% | 91% | Yes |
Westside Medical Centre is under 0.1 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Central Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Central Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01788 524366.
How do patients rate Central Surgery?
In the 2026 NHS GP Patient Survey, 83% of patients at Central Surgery said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 49 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Central Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Central Surgery as Good at its last published inspection (report published 29 May 2024).
What are the opening times of Central Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 November 2025. Bank holidays may differ.
How do I contact Central Surgery?
Call 01788 524366. You can also book and order repeat prescriptions in the NHS App. The address is Corporation Street, Rugby, CV21 3SP.
Does Central Surgery have a branch surgery?
Yes. Central Surgery also runs Bilton Green Surgery (Bilton Green, Bilton, CV22 7LY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Central Surgery?
Around 20,231 patients are registered (January 2025). The surgery is part of Rugby PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.