GP surgery in Rugby
Whitehall Medical Practice
Morton Gardens, Lower Hillmorton Road, Rugby, CV21 3AQ
Scores 86 out of 100, excellent for a GP surgery in England. 86% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 80
- Easy to get through on the phone47
- Easy to contact online96
- Good experience of getting in touch87
- Did not wait too long for the appointment82
Quality of care 88
- Patients rate the surgery as good75
- Patients got what they needed92
- Doctors and nurses listen91
- Patients trust the staff88
- Inspection rating (Good)50
- Health checks and screening done54
- Meets NHS clinical targets88
- Children vaccinated on time67
What patients say
106 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 82% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 48% |
| Easy to contact via website | 84% | 58% | 85% |
| Easy to contact via NHS App | 67% | 54% | 60% |
| Reception staff helpful | 87% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 23% |
| Sees preferred clinician | 32% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 85% |
| Next steps within 2 days | 96% | 93% | 94% |
| Good experience of contacting | 88% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 46% |
| Waiting time was about right | 83% | 69% | 77% |
| Remote appointment | 22% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 87% |
| Treated with care and concern | 92% | 86% | 84% |
| Considered mental wellbeing | 83% | 75% | 67% |
| Had all the information needed | 98% | 92% | 97% |
| Confidence and trust | 98% | 93% | 99% |
| Involved in decisions | 95% | 92% | 94% |
| Needs were met | 98% | 90% | 91% |
| Overall | |||
| Overall experience good | 86% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 79% |
| Supported by local services | 75% | 70% | 73% |
| Discussed managing condition | 47% | 43% | 44% |
| Agreed a care plan | 57% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 January 2026. Bank holidays may differ.
- Address
- Morton Gardens, Lower Hillmorton Road, Rugby, CV21 3AQ
- Phone
- 01788 542212
- [email protected]
- Website
- www.whitehallmed.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Rugby PCN (a group of local surgeries that share services)
- NHS code
- M84004 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 13.6% | 14.3% |
| Obesity | 11.6% | 13.9% |
| Smoking | 13.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Whitehall Medical Practicethis surgery | – | 86 | 60% | 86% | Yes |
| Clifton Road SurgeryRugby, CV21 3QF | 0.1 mile | 59 | 63% | 76% | Yes |
| Beech Tree Medical PracticeRugby, CV21 3HX | 0.5 miles | 39 | 47% | 78% | Yes |
| Market Quarter Medical PracticeRugby, CV21 3HX | 0.5 miles | 64 | 62% | 84% | Yes |
| Central SurgeryRugby, CV21 3SP | 0.6 miles | 49 | 53% | 83% | Yes |
| Bennfield SurgeryRugby, CV21 2DN | 0.6 miles | 90 | 67% | 92% | Yes |
| Westside Medical CentreRugby, CV21 2DN | 0.6 miles | 65 | 69% | 78% | Yes |
| Brownsover Medical CentreRugby, CV21 1JF | 1.4 miles | 17 | 47% | 70% | Yes |
| Dunchurch SurgeryRugby, CV22 6AP | 2.8 miles | 94 | 82% | 97% | Yes |
| Crick Medical PracticeNorthampton, NN6 7TT | 5.2 miles | 86 | 90% | 90% | Yes |
Common questions
Is Whitehall Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Whitehall Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01788 542212.
How do patients rate Whitehall Medical Practice?
In the 2026 NHS GP Patient Survey, 86% of patients at Whitehall Medical Practice said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 86 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Whitehall Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Whitehall Medical Practice as Good at its last published inspection (report published 18 August 2026).
What are the opening times of Whitehall Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 January 2026. Bank holidays may differ.
How do I contact Whitehall Medical Practice?
Call 01788 542212 or visit its website, www.whitehallmed.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Morton Gardens, Lower Hillmorton Road, Rugby, CV21 3AQ.
How many patients are registered at Whitehall Medical Practice?
Around 19,676 patients are registered (January 2025). The surgery is part of Rugby PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.