GP surgery in Havering
Chase Cross Medical Centre
13-15 Chase Cross Road, Collier Row, Romford, RM5 3PJ
Scores 52 out of 100, average for a GP surgery in England. 90% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone51
- Easy to contact online40
- Good experience of getting in touch66
- Did not wait too long for the appointment5
Quality of care 68
- Patients rate the surgery as good86
- Patients got what they needed51
- Doctors and nurses listen82
- Patients trust the staff77
- Inspection rating (Good)50
- Health checks and screening done35
- Meets NHS clinical targets6
- Children vaccinated on time8
What patients say
92 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
90%
say their experience is good
well above the England average (77%)
+14
change since last year
2025: 75% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 54% |
| Easy to contact via website | 54% | 58% | 52% |
| Easy to contact via NHS App | 73% | 54% | 65% |
| Reception staff helpful | 90% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 48% | 31% | 47% |
| Sees preferred clinician | 52% | 42% | 57% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 90% |
| Next steps within 2 days | 95% | 93% | 87% |
| Good experience of contacting | 80% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 75% | 57% | 65% |
| Waiting time was about right | 48% | 69% | 55% |
| Remote appointment | 16% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 83% |
| Treated with care and concern | 94% | 86% | 79% |
| Considered mental wellbeing | 85% | 75% | 69% |
| Had all the information needed | 97% | 92% | 89% |
| Confidence and trust | 97% | 93% | 87% |
| Involved in decisions | 91% | 92% | 88% |
| Needs were met | 91% | 90% | 87% |
| Overall | |||
| Overall experience good | 90% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 72% |
| Supported by local services | 73% | 70% | 59% |
| Discussed managing condition | 49% | 43% | 50% |
| Agreed a care plan | 40% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 92 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 7:30pm |
| Tuesday | 8am to 7pm |
| Wednesday | 8am to 7pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 7:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 September 2020. Bank holidays may differ.
- Address
- 13-15 Chase Cross Road, Collier Row, Romford, RM5 3PJ
- Phone
- 01708 749918
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Havering North PCN (a group of local surgeries that share services)
- NHS code
- F82630 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and child parking
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 14 June 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.2% | 15.2% |
| Diabetes | 10.3% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.5% | 3.0% |
| Depression | 12.6% | 14.3% |
| Obesity | 14.6% | 13.9% |
| Smoking | 16.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chase Cross Medical Centrethis surgery | – | 52 | 63% | 90% | Yes |
| Lynwood Medical CentreRomford, RM5 3QL | 0.1 mile | 29 | 57% | 72% | Yes |
| North Street Medical CareRomford, RM1 4QJ | 1.0 miles | 21 | 45% | 74% | Yes |
| Dr GuptaRomford, RM7 8BU | 1.2 miles | 58 | 83% | 84% | Yes |
| St Edwards Medical CentreRomford, RM1 3DQ | 1.5 miles | 12 | 45% | 68% | Yes |
| Marks Gate Health CentreRomford, RM6 5LL | 1.6 miles | 65 | 72% | 87% | Yes |
| Western Road Medical CentreRomford, RM1 3LS | 1.8 miles | 29 | 60% | 79% | Yes |
| Straight Road SurgeryRomford, RM3 7JJ | 2.0 miles | 40 | 82% | 78% | Yes |
| Ingrebourne Medical CentreRomford, RM3 7JJ | 2.0 miles | 40 | 59% | 79% | Yes |
| Ashton Gardens SurgeryRomford, RM6 6RT | 2.1 miles | 16 | 61% | 66% | Yes |
Marks Gate Health Centre is 1.6 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Chase Cross Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chase Cross Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01708 749918.
How do patients rate Chase Cross Medical Centre?
In the 2026 NHS GP Patient Survey, 90% of patients at Chase Cross Medical Centre said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 52 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Chase Cross Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Chase Cross Medical Centre as Good at its last published inspection (report published 14 June 2018).
What are the opening times of Chase Cross Medical Centre?
Reception is open Monday 8am to 7:30pm, Tuesday 8am to 7pm, Wednesday 8am to 7pm, Thursday 8am to 6:30pm, Friday 8am to 7:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 September 2020. Bank holidays may differ.
How do I contact Chase Cross Medical Centre?
Call 01708 749918. You can also book and order repeat prescriptions in the NHS App. The address is 13-15 Chase Cross Road, Collier Row, Romford, RM5 3PJ.
How many patients are registered at Chase Cross Medical Centre?
Around 7,622 patients are registered (January 2025). The surgery is part of Havering North PCN, a group of local surgeries that share staff and services, in the North East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.