GP surgery in Wandsworth
Chatfield Health Care
Chatfield Road, Battersea, London, SW11 3UJ
Scores 47 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 51
- Easy to get through on the phone58
- Easy to contact online85
- Good experience of getting in touch41
- Did not wait too long for the appointment40
Quality of care 42
- Patients rate the surgery as good56
- Patients got what they needed57
- Doctors and nurses listen28
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done15
- Meets NHS clinical targets52
- Children vaccinated on time38
What patients say
108 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
0
change since last year
2025: 81% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 73% |
| Easy to contact via website | 74% | 58% | 55% |
| Easy to contact via NHS App | 62% | 54% | 52% |
| Reception staff helpful | 86% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 26% |
| Sees preferred clinician | 38% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 82% |
| Next steps within 2 days | 97% | 93% | 90% |
| Good experience of contacting | 72% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 73% |
| Waiting time was about right | 68% | 69% | 74% |
| Remote appointment | 26% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 91% |
| Treated with care and concern | 83% | 86% | 93% |
| Considered mental wellbeing | 71% | 75% | 82% |
| Had all the information needed | 93% | 92% | 95% |
| Confidence and trust | 92% | 93% | 97% |
| Involved in decisions | 94% | 92% | 94% |
| Needs were met | 92% | 90% | 94% |
| Overall | |||
| Overall experience good | 81% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 87% |
| Supported by local services | 66% | 70% | 70% |
| Discussed managing condition | 49% | 43% | 49% |
| Agreed a care plan | 63% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 October 2022. Bank holidays may differ.
- Address
- Chatfield Road, Battersea, London, SW11 3UJ
- Phone
- 020 3764 0822
- [email protected]
- Website
- www.chatfieldhealthcare.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wandsworth PCN (a group of local surgeries that share services)
- NHS code
- H85047 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 April 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.1% | 15.2% |
| Diabetes | 5.7% | 7.9% |
| Asthma | 4.2% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 1.4% | 3.0% |
| Depression | 10.4% | 14.3% |
| Obesity | 9.9% | 13.9% |
| Smoking | 14.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 54% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chatfield Health Carethis surgery | – | 47 | 66% | 81% | Yes |
| Clapham Junction Medical PracticeLondon, SW11 2EJ | 0.4 miles | 78 | 90% | 89% | Yes |
| Haider PracticeLondon, SW11 1SW | 0.4 miles | 68 | 76% | 83% | Yes |
| St Johns Hill SurgeryLondon, SW11 1SW | 0.4 miles | 54 | 76% | 84% | Yes |
| Junction Health CentreLondon, SW11 2NU | 0.5 miles | 86 | 95% | 90% | Yes |
| Falcon Road Medical CentreLondon, SW11 2PH | 0.5 miles | 40 | 55% | 84% | Yes |
| GP Led Gynaecology ServiceLondon, SW6 2FE | 0.6 miles | – | – | – | – |
| Sands End Health ClinicLondon, SW6 2FE | 0.6 miles | 33 | 49% | 71% | Yes |
| Bridge Lane Group PracticeLondon, SW11 3AD | 0.8 miles | 90 | 69% | 92% | Yes |
| Battersea Rise Group PracticeLondon, SW11 1HG | 0.9 miles | 58 | 78% | 74% | Yes |
Clapham Junction Medical Practice is 0.4 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Chatfield Health Care taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chatfield Health Care was taking on new patients. You can register online through the NHS website or call the surgery on 020 3764 0822.
How do patients rate Chatfield Health Care?
In the 2026 NHS GP Patient Survey, 81% of patients at Chatfield Health Care said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 47 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Chatfield Health Care?
The Care Quality Commission, which inspects GP surgeries in England, rated Chatfield Health Care as Good at its last published inspection (report published 11 April 2016).
What are the opening times of Chatfield Health Care?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 October 2022. Bank holidays may differ.
How do I contact Chatfield Health Care?
Call 020 3764 0822 or visit its website, www.chatfieldhealthcare.com. You can also book and order repeat prescriptions in the NHS App. The address is Chatfield Road, Battersea, London, SW11 3UJ.
How many patients are registered at Chatfield Health Care?
Around 12,414 patients are registered (January 2025). The surgery is part of Wandsworth PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.