GP surgery in Clapham
St Johns Hill Surgery
Entrance B, 162 St John's Hill, Wandsworth, London, SW11 1SW
Scores 54 out of 100, average for a GP surgery in England. 84% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 59
- Easy to get through on the phone75
- Easy to contact online60
- Good experience of getting in touch85
- Did not wait too long for the appointment11
Quality of care 46
- Patients rate the surgery as good66
- Patients got what they needed24
- Doctors and nurses listen52
- Patients trust the staff56
- Inspection rating (Good)50
- Health checks and screening done20
- Meets NHS clinical targets49
- Children vaccinated on time28
What patients say
101 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
+1
change since last year
2025: 83% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 81% |
| Easy to contact via website | 62% | 58% | 67% |
| Easy to contact via NHS App | 65% | 54% | 66% |
| Reception staff helpful | 90% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 33% |
| Sees preferred clinician | 52% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 91% |
| Next steps within 2 days | 87% | 93% | 91% |
| Good experience of contacting | 87% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 66% |
| Waiting time was about right | 54% | 69% | 67% |
| Remote appointment | 44% | 26% | 50% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 91% |
| Treated with care and concern | 89% | 86% | 87% |
| Considered mental wellbeing | 81% | 75% | 72% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 94% | 93% | 92% |
| Involved in decisions | 93% | 92% | 89% |
| Needs were met | 87% | 90% | 86% |
| Overall | |||
| Overall experience good | 84% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 64% |
| Supported by local services | 70% | 70% | 64% |
| Discussed managing condition | 61% | 43% | 48% |
| Agreed a care plan | 27% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8:30pm |
| Friday | 8am to 8pm |
| Saturday | 9am to 3pm |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2025. Bank holidays may differ.
- Address
- Entrance B, 162 St John's Hill, Wandsworth, London, SW11 1SW
- Phone
- 020 3474 6899
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Wandsworth PCN (a group of local surgeries that share services)
- NHS code
- H85659 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 14 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 4.4% | 15.2% |
| Diabetes | 2.4% | 7.9% |
| Asthma | 4.0% | 6.6% |
| COPD | 0.4% | 1.9% |
| Coronary heart disease | 0.5% | 3.0% |
| Depression | 9.4% | 14.3% |
| Obesity | 5.4% | 13.9% |
| Smoking | 9.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 74% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Johns Hill Surgerythis surgery | – | 54 | 76% | 84% | Yes |
| Haider PracticeLondon, SW11 1SW | under 0.1 miles | 68 | 76% | 83% | Yes |
| Chatfield Health CareLondon, SW11 3UJ | 0.4 miles | 47 | 66% | 81% | Yes |
| Clapham Junction Medical PracticeLondon, SW11 2EJ | 0.5 miles | 78 | 90% | 89% | Yes |
| Junction Health CentreLondon, SW11 2NU | 0.5 miles | 86 | 95% | 90% | Yes |
| Bolingbroke Medical CentreLondon, SW11 6BF | 0.6 miles | 88 | 85% | 91% | Yes |
| Wandsworth Medical CentreLondon, SW18 4DD | 0.7 miles | 36 | 59% | 74% | Yes |
| Battersea Rise Group PracticeLondon, SW11 1HG | 0.7 miles | 58 | 78% | 74% | Yes |
| Falcon Road Medical CentreLondon, SW11 2PH | 0.7 miles | 40 | 55% | 84% | Yes |
| Triangle SurgeryLondon, SW18 4HX | 0.8 miles | 18 | 54% | 71% | Yes |
Haider Practice is under 0.1 miles away, scores 68 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St Johns Hill Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Johns Hill Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 3474 6899.
How do patients rate St Johns Hill Surgery?
In the 2026 NHS GP Patient Survey, 84% of patients at St Johns Hill Surgery said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 54 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for St Johns Hill Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated St Johns Hill Surgery as Good at its last published inspection (report published 14 December 2016).
What are the opening times of St Johns Hill Surgery?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8:30pm, Friday 8am to 8pm, Saturday 9am to 3pm, Sunday closed. The surgery last confirmed these times on 21 November 2025. Bank holidays may differ.
How do I contact St Johns Hill Surgery?
Call 020 3474 6899. You can also book and order repeat prescriptions in the NHS App. The address is Entrance B, 162 St John's Hill, Wandsworth, London, SW11 1SW.
How many patients are registered at St Johns Hill Surgery?
Around 11,328 patients are registered (January 2025). The surgery is part of Wandsworth PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.