GP surgery in Southall
Chepstow Gardens Medical Centre
150 Lady Margaret Road, Southall, UB1 2RL
Scores 18 out of 100, poor for a GP surgery in England. 69% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone35
- Easy to contact online57
- Good experience of getting in touch18
- Did not wait too long for the appointment13
Quality of care 20
- Patients rate the surgery as good19
- Patients got what they needed25
- Doctors and nurses listen10
- Patients trust the staff15
- Inspection rating (Good)50
- Health checks and screening done89
- Meets NHS clinical targets50
- Children vaccinated on time16
What patients say
98 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
69%
say their experience is good
below the England average (77%)
-8
change since last year
2025: 77% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 64% |
| Easy to contact via website | 61% | 58% | 66% |
| Easy to contact via NHS App | 61% | 54% | 65% |
| Reception staff helpful | 65% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 53% | 31% | 67% |
| Sees preferred clinician | 42% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 80% |
| Next steps within 2 days | 87% | 93% | 90% |
| Good experience of contacting | 63% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 44% | 57% | 56% |
| Waiting time was about right | 56% | 69% | 58% |
| Remote appointment | 45% | 26% | 47% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 90% |
| Treated with care and concern | 80% | 86% | 93% |
| Considered mental wellbeing | 66% | 75% | 80% |
| Had all the information needed | 88% | 92% | 98% |
| Confidence and trust | 88% | 93% | 100% |
| Involved in decisions | 84% | 92% | 97% |
| Needs were met | 87% | 90% | 92% |
| Overall | |||
| Overall experience good | 69% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 78% |
| Supported by local services | 75% | 70% | 71% |
| Discussed managing condition | 54% | 43% | 69% |
| Agreed a care plan | 37% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 October 2022. Bank holidays may differ.
- Address
- 150 Lady Margaret Road, Southall, UB1 2RL
- Phone
- 020 8574 2812
- Website
- www.drmikhailladymargaretroad.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Southall PCN (a group of local surgeries that share services)
- NHS code
- E85023 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.0% | 15.2% |
| Diabetes | 13.8% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 4.8% | 3.0% |
| Depression | 10.3% | 14.3% |
| Obesity | 21.0% | 13.9% |
| Smoking | 11.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 94% | 78% |
| Asthma: annual review | 85% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chepstow Gardens Medical Centrethis surgery | – | 18 | 54% | 69% | Yes |
| The Southall Medical CentreSouthall, UB1 2PT | 0.1 mile | 8 | 48% | 57% | Yes |
| St. Georges Medical CentreSouthall, UB1 2RX | 0.3 miles | 34 | 63% | 71% | Yes |
| Lady Margaret Road Medical CentreSouthall, UB1 2PH | 0.3 miles | 21 | 56% | 66% | Yes |
| Jubilee Gardens Medical CentreSouthall, UB1 2TJ | 0.4 miles | 46 | 69% | 76% | Yes |
| Dr Sivanesan & PartnerSouthall, UB1 2TJ | 0.4 miles | 88 | 71% | 92% | Yes |
| The Town SurgerySouthall, UB1 1PZ | 0.4 miles | 96 | 88% | 94% | Yes |
| The Saluja ClinicSouthall, UB1 2AY | 0.4 miles | 38 | 64% | 76% | Yes |
| Dormers Wells Medical CentreSouthall, UB1 2LU | 0.5 miles | 6 | 52% | 59% | Yes |
| Somerset Fhp OSouthall, UB1 2TU | 0.5 miles | 26 | 59% | 66% | Yes |
St. Georges Medical Centre is 0.3 miles away, scores 34 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Chepstow Gardens Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chepstow Gardens Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8574 2812.
How do patients rate Chepstow Gardens Medical Centre?
In the 2026 NHS GP Patient Survey, 69% of patients at Chepstow Gardens Medical Centre said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Chepstow Gardens Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Chepstow Gardens Medical Centre as Good at its last published inspection (report published 25 January 2017).
What are the opening times of Chepstow Gardens Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 October 2022. Bank holidays may differ.
How do I contact Chepstow Gardens Medical Centre?
Call 020 8574 2812 or visit its website, www.drmikhailladymargaretroad.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 150 Lady Margaret Road, Southall, UB1 2RL.
How many patients are registered at Chepstow Gardens Medical Centre?
Around 2,937 patients are registered (January 2025). The surgery is part of North Southall PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.