GP surgery in Southall
Dormers Wells Medical Centre
143 Burns Avenue, Southall, UB1 2LU
Scores 6 out of 100, poor for a GP surgery in England. 59% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 17
- Easy to get through on the phone31
- Easy to contact online18
- Good experience of getting in touch15
- Did not wait too long for the appointment23
Quality of care 1
- Patients rate the surgery as good6
- Patients got what they needed9
- Doctors and nurses listen13
- Patients trust the staff4
- Inspection rating (Requires improvement)2
- Health checks and screening done25
- Meets NHS clinical targets32
- Children vaccinated on time39
What patients say
101 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
59%
say their experience is good
well below the England average (77%)
+3
change since last year
2025: 56% · 2026: 59%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 30% |
| Easy to contact via website | 43% | 58% | 27% |
| Easy to contact via NHS App | 57% | 54% | 27% |
| Reception staff helpful | 68% | 85% | 60% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 37% |
| Sees preferred clinician | 52% | 42% | 17% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 66% |
| Next steps within 2 days | 92% | 93% | 84% |
| Good experience of contacting | 61% | 73% | 45% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 49% |
| Waiting time was about right | 61% | 69% | 50% |
| Remote appointment | 75% | 26% | 55% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 70% |
| Treated with care and concern | 76% | 86% | 69% |
| Considered mental wellbeing | 66% | 75% | 61% |
| Had all the information needed | 84% | 92% | 84% |
| Confidence and trust | 83% | 93% | 77% |
| Involved in decisions | 85% | 92% | 76% |
| Needs were met | 82% | 90% | 79% |
| Overall | |||
| Overall experience good | 59% | 77% | 56% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 53% |
| Supported by local services | 62% | 70% | 39% |
| Discussed managing condition | 39% | 43% | 27% |
| Agreed a care plan | 58% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 3pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 October 2017. Bank holidays may differ.
- Address
- 143 Burns Avenue, Southall, UB1 2LU
- Phone
- 020 8571 0078
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Southall PCN (a group of local surgeries that share services)
- NHS code
- E85682 · NHS profile
Access and facilities
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 30 August 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.8% | 15.2% |
| Diabetes | 11.5% | 7.9% |
| Asthma | 4.7% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 7.5% | 14.3% |
| Obesity | 16.3% | 13.9% |
| Smoking | 10.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 53% | 67% |
| Cervical screening, women 50-64 | 65% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 80% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dormers Wells Medical Centrethis surgery | – | 6 | 52% | 59% | Yes |
| KS Medical CentreSouthall, UB1 3HY | 0.1 mile | 53 | 74% | 84% | Yes |
| Jubilee Gardens Medical CentreSouthall, UB1 2TJ | 0.4 miles | 46 | 69% | 76% | Yes |
| Dr Sivanesan & PartnerSouthall, UB1 2TJ | 0.4 miles | 88 | 71% | 92% | Yes |
| Chepstow Gardens Medical CentreSouthall, UB1 2RL | 0.5 miles | 18 | 54% | 69% | Yes |
| Lady Margaret Road Medical CentreSouthall, UB1 2PH | 0.5 miles | 21 | 56% | 66% | Yes |
| The Southall Medical CentreSouthall, UB1 2PT | 0.5 miles | 8 | 48% | 57% | Yes |
| The Town SurgerySouthall, UB1 1PZ | 0.6 miles | 96 | 88% | 94% | Yes |
| Somerset Fhp OSouthall, UB1 2TU | 0.6 miles | 26 | 59% | 66% | Yes |
| St. Georges Medical CentreSouthall, UB1 2RX | 0.6 miles | 34 | 63% | 71% | Yes |
KS Medical Centre is 0.1 mile away, scores 53 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Dormers Wells Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dormers Wells Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8571 0078.
How do patients rate Dormers Wells Medical Centre?
In the 2026 NHS GP Patient Survey, 59% of patients at Dormers Wells Medical Centre said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 6 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Dormers Wells Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Dormers Wells Medical Centre as Requires improvement at its last published inspection (report published 30 August 2023).
What are the opening times of Dormers Wells Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 3pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 October 2017. Bank holidays may differ.
How do I contact Dormers Wells Medical Centre?
Call 020 8571 0078. You can also book and order repeat prescriptions in the NHS App. The address is 143 Burns Avenue, Southall, UB1 2LU.
How many patients are registered at Dormers Wells Medical Centre?
Around 5,846 patients are registered (January 2025). The surgery is part of North Southall PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.