GP surgery in Sunderland
Chester Surgery
215 Chester Road, Sunderland, SR4 7TU
Scores 88 out of 100, excellent for a GP surgery in England. 90% of patients say their experience is good and 82% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 94
- Easy to get through on the phone86
- Easy to contact online97
- Good experience of getting in touch83
- Did not wait too long for the appointment96
Quality of care 74
- Patients rate the surgery as good88
- Patients got what they needed72
- Doctors and nurses listen76
- Patients trust the staff54
- Inspection rating (Good)50
- Health checks and screening done36
- Meets NHS clinical targets46
- Children vaccinated on time18
What patients say
99 patients answered the 2026 NHS survey about this surgery.
82%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 85% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 82% | 57% | 79% |
| Easy to contact via website | 85% | 58% | 72% |
| Easy to contact via NHS App | 95% | 54% | 71% |
| Reception staff helpful | 99% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 38% |
| Sees preferred clinician | 88% | 42% | 61% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 95% |
| Next steps within 2 days | 99% | 93% | 93% |
| Good experience of contacting | 87% | 73% | 93% |
| The appointment | |||
| Offered a choice of time or day | 79% | 57% | 86% |
| Waiting time was about right | 92% | 69% | 84% |
| Remote appointment | 12% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 86% |
| Treated with care and concern | 93% | 86% | 89% |
| Considered mental wellbeing | 91% | 75% | 78% |
| Had all the information needed | 97% | 92% | 95% |
| Confidence and trust | 94% | 93% | 93% |
| Involved in decisions | 95% | 92% | 92% |
| Needs were met | 94% | 90% | 94% |
| Overall | |||
| Overall experience good | 90% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 87% |
| Supported by local services | 88% | 70% | 83% |
| Discussed managing condition | 48% | 43% | 54% |
| Agreed a care plan | 43% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 September 2024. Bank holidays may differ.
- Address
- 215 Chester Road, Sunderland, SR4 7TU
- Phone
- 0191 567 3597
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sunderland West 1 PCN (a group of local surgeries that share services)
- NHS code
- A89623 · NHS profile
Access and facilities
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 26 March 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.1% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 4.4% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 5.0% | 14.3% |
| Obesity | 8.8% | 13.9% |
| Smoking | 10.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 55% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 80% | 68% |
| Blood pressure checked in last 5 years (45+) | 80% | 87% |
| Diabetes: blood pressure on target | 86% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chester Surgerythis surgery | – | 88 | 82% | 90% | Yes |
| Wearside Medical PracticeSunderland, SR4 7XF | 0.3 miles | 56 | 83% | 83% | Yes |
| Millfield Medical GroupSunderland, SR4 7AF | 0.6 miles | 41 | 50% | 82% | Yes |
| Pallion Family PracticeSunderland, SR4 7XF | 0.6 miles | 55 | 66% | 79% | Yes |
| Pallion Primary Care ServicesSunderland, SR4 7XF | 0.6 miles | – | – | – | No |
| Hylton Medical GroupSunderland, SR4 7XF | 0.6 miles | 87 | 93% | 95% | Yes |
| Forge Medical PracticeSunderland, SR4 6QE | 0.7 miles | 75 | 77% | 82% | Yes |
| Park Lane PracticeSunderland, SR2 7BA | 0.9 miles | 61 | 81% | 75% | Yes |
| The Broadway Medical PracticeSunderland, SR3 4HG | 1.0 miles | 83 | 88% | 86% | Yes |
| Springwell Medical GroupSunderland, SR3 4HG | 1.0 miles | 89 | 69% | 93% | Yes |
Common questions
Is Chester Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chester Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 567 3597.
How do patients rate Chester Surgery?
In the 2026 NHS GP Patient Survey, 90% of patients at Chester Surgery said their overall experience was good. The England average is 77%. 82% found it easy to get through by phone (England 57%). Its GPScore is 88 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Chester Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Chester Surgery as Good at its last published inspection (report published 26 March 2018).
What are the opening times of Chester Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 September 2024. Bank holidays may differ.
How do I contact Chester Surgery?
Call 0191 567 3597. You can also book and order repeat prescriptions in the NHS App. The address is 215 Chester Road, Sunderland, SR4 7TU.
How many patients are registered at Chester Surgery?
Around 3,068 patients are registered (January 2025). The surgery is part of Sunderland West 1 PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.