GP surgery in Sunderland
Pallion Family Practice
Pallion Health Centre, Hylton Road, Sunderland, SR4 7XF
Scores 55 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 55
- Easy to get through on the phone57
- Easy to contact online41
- Good experience of getting in touch49
- Did not wait too long for the appointment61
Quality of care 53
- Patients rate the surgery as good51
- Patients got what they needed69
- Doctors and nurses listen76
- Patients trust the staff31
- Inspection rating (Good)50
- Health checks and screening done20
- Meets NHS clinical targets30
- Children vaccinated on time92
What patients say
97 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
well above the England average (57%)
79%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 81% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 78% |
| Easy to contact via website | 55% | 58% | 50% |
| Easy to contact via NHS App | 70% | 54% | 58% |
| Reception staff helpful | 86% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 53% | 31% | 41% |
| Sees preferred clinician | 41% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 80% |
| Next steps within 2 days | 96% | 93% | 92% |
| Good experience of contacting | 75% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 56% |
| Waiting time was about right | 75% | 69% | 77% |
| Remote appointment | 11% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 95% |
| Treated with care and concern | 90% | 86% | 94% |
| Considered mental wellbeing | 78% | 75% | 92% |
| Had all the information needed | 94% | 92% | 95% |
| Confidence and trust | 91% | 93% | 95% |
| Involved in decisions | 97% | 92% | 96% |
| Needs were met | 94% | 90% | 94% |
| Overall | |||
| Overall experience good | 79% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 93% | 79% | 86% |
| Supported by local services | 85% | 70% | 86% |
| Discussed managing condition | 42% | 43% | 47% |
| Agreed a care plan | 31% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 97 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 April 2014. Bank holidays may differ.
- Address
- Pallion Health Centre, Hylton Road, Sunderland, SR4 7XF
- Phone
- 0191 567 4673
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sunderland West 1 PCN (a group of local surgeries that share services)
- NHS code
- A89007 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 December 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.4% | 15.2% |
| Diabetes | 10.1% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 5.0% | 3.0% |
| Depression | 18.0% | 14.3% |
| Obesity | 15.6% | 13.9% |
| Smoking | 13.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 66% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Pallion Family Practicethis surgery | – | 55 | 66% | 79% | Yes |
| Pallion Primary Care ServicesSunderland, SR4 7XF | under 0.1 miles | – | – | – | No |
| Hylton Medical GroupSunderland, SR4 7XF | under 0.1 miles | 87 | 93% | 95% | Yes |
| Forge Medical PracticeSunderland, SR4 6QE | 0.1 mile | 75 | 77% | 82% | Yes |
| Wearside Medical PracticeSunderland, SR4 7XF | 0.3 miles | 56 | 83% | 83% | Yes |
| Chester SurgerySunderland, SR4 7TU | 0.6 miles | 88 | 82% | 90% | Yes |
| Millfield Medical GroupSunderland, SR4 7AF | 0.7 miles | 41 | 50% | 82% | Yes |
| Bridge View Medical GroupSunderland, SR5 2LT | 0.9 miles | 32 | 54% | 72% | Yes |
| Red House Medical CentreSunderland, SR5 5PS | 1.2 miles | 5 | 56% | 58% | Yes |
| Park Lane PracticeSunderland, SR2 7BA | 1.3 miles | 61 | 81% | 75% | Yes |
Hylton Medical Group is under 0.1 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Pallion Family Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Pallion Family Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0191 567 4673.
How do patients rate Pallion Family Practice?
In the 2026 NHS GP Patient Survey, 79% of patients at Pallion Family Practice said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 55 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Pallion Family Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Pallion Family Practice as Good at its last published inspection (report published 21 December 2017).
What are the opening times of Pallion Family Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 April 2014. Bank holidays may differ.
How do I contact Pallion Family Practice?
Call 0191 567 4673. You can also book and order repeat prescriptions in the NHS App. The address is Pallion Health Centre, Hylton Road, Sunderland, SR4 7XF.
How many patients are registered at Pallion Family Practice?
Around 10,091 patients are registered (January 2025). The surgery is part of Sunderland West 1 PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.