GP surgery in Brent
Chichele Road Surgery
25 Chichele Road, Cricklewood, London, NW2 3AN
Scores 21 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone67
- Easy to contact online26
- Good experience of getting in touch24
- Did not wait too long for the appointment11
Quality of care 14
- Patients rate the surgery as good18
- Patients got what they needed57
- Doctors and nurses listen29
- Patients trust the staff20
- Inspection rating (Good)50
- Health checks and screening done7
- Meets NHS clinical targets0
- Children vaccinated on time3
What patients say
103 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
69%
say their experience is good
well below the England average (77%)
-2
change since last year
2025: 71% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 68% |
| Easy to contact via website | 48% | 58% | 52% |
| Easy to contact via NHS App | 49% | 54% | 58% |
| Reception staff helpful | 75% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 46% | 31% | 48% |
| Sees preferred clinician | 27% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 68% | 84% | 79% |
| Next steps within 2 days | 89% | 93% | 88% |
| Good experience of contacting | 66% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 55% | 57% | 51% |
| Waiting time was about right | 54% | 69% | 52% |
| Remote appointment | 32% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 83% |
| Treated with care and concern | 84% | 86% | 78% |
| Considered mental wellbeing | 73% | 75% | 68% |
| Had all the information needed | 88% | 92% | 98% |
| Confidence and trust | 89% | 93% | 91% |
| Involved in decisions | 91% | 92% | 81% |
| Needs were met | 92% | 90% | 88% |
| Overall | |||
| Overall experience good | 69% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 65% | 79% | 78% |
| Supported by local services | 83% | 70% | 60% |
| Discussed managing condition | 56% | 43% | 52% |
| Agreed a care plan | 52% | 46% | 64% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:45am to 7:45pm |
| Tuesday | 8:45am to 6pm |
| Wednesday | 8:45am to 6pm |
| Thursday | 8:45am to 6pm |
| Friday | 8:45am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 July 2019. Bank holidays may differ.
- Address
- 25 Chichele Road, Cricklewood, London, NW2 3AN
- Phone
- 020 8452 4666
- Website
- www.chicheleroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Kilburn Partnership PCN (a group of local surgeries that share services)
- NHS code
- E84674 · NHS profile
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.8% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 3.2% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 8.0% | 14.3% |
| Obesity | 10.0% | 13.9% |
| Smoking | 21.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 37% | 67% |
| Cervical screening, women 50-64 | 53% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 66% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 76% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Chichele Road Surgerythis surgery | – | 21 | 71% | 69% | Yes |
| Willesden Green SurgeryLondon, NW2 3UY | 0.1 mile | 92 | 95% | 90% | Yes |
| Cricklewood General PracticeLondon, NW2 6DJ | 0.1 mile | 62 | 80% | 84% | Yes |
| Walm Lane SurgeryLondon, NW2 4RT | 0.3 miles | 62 | 80% | 88% | Yes |
| Mapesbury Medical GroupLondon, NW2 3PS | 0.4 miles | 76 | 83% | 87% | Yes |
| Greenfield Medical CentreLondon, NW2 1HS | 0.6 miles | 31 | 63% | 74% | Yes |
| Oxgate Gardens SurgeryLondon, NW2 6EA | 0.8 miles | 7 | 51% | 62% | Yes |
| Staverton SurgeryLondon, NW2 5HA | 0.8 miles | 67 | 80% | 84% | Yes |
| Gray's Inn Medical Group West HampsteadLondon, NW6 1DS | 0.8 miles | 85 | 82% | 91% | Yes |
| West Hampstead Medical CentreLondon, NW6 1TP | 0.9 miles | 76 | 82% | 86% | Yes |
Willesden Green Surgery is 0.1 mile away, scores 92 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Chichele Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Chichele Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8452 4666.
How do patients rate Chichele Road Surgery?
In the 2026 NHS GP Patient Survey, 69% of patients at Chichele Road Surgery said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Chichele Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Chichele Road Surgery as Good at its last published inspection (report published 21 March 2024).
What are the opening times of Chichele Road Surgery?
Reception is open Monday 8:45am to 7:45pm, Tuesday 8:45am to 6pm, Wednesday 8:45am to 6pm, Thursday 8:45am to 6pm, Friday 8:45am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 July 2019. Bank holidays may differ.
How do I contact Chichele Road Surgery?
Call 020 8452 4666 or visit its website, www.chicheleroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 25 Chichele Road, Cricklewood, London, NW2 3AN.
How many patients are registered at Chichele Road Surgery?
Around 5,147 patients are registered (January 2025). The surgery is part of Kilburn Partnership PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.