GP surgery in Shrewsbury
Claremont Bank Surgery
Claremont Bank, Shrewsbury, SY1 1RL
Scores 93 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 88% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 94
- Easy to get through on the phone92
- Easy to contact online97
- Good experience of getting in touch95
- Did not wait too long for the appointment78
Quality of care 87
- Patients rate the surgery as good90
- Patients got what they needed91
- Doctors and nurses listen95
- Patients trust the staff88
- Inspection rating (Good)50
- Health checks and screening done18
- Meets NHS clinical targets19
- Children vaccinated on time87
What patients say
111 patients answered the 2026 NHS survey about this surgery.
87%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 89% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 87% | 57% | 87% |
| Easy to contact via website | 87% | 58% | 75% |
| Easy to contact via NHS App | 77% | 54% | 68% |
| Reception staff helpful | 95% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 45% |
| Sees preferred clinician | 57% | 42% | 69% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 91% |
| Next steps within 2 days | 97% | 93% | 97% |
| Good experience of contacting | 93% | 73% | 93% |
| The appointment | |||
| Offered a choice of time or day | 84% | 57% | 86% |
| Waiting time was about right | 81% | 69% | 94% |
| Remote appointment | 18% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 95% |
| Treated with care and concern | 97% | 86% | 92% |
| Considered mental wellbeing | 93% | 75% | 82% |
| Had all the information needed | 94% | 92% | 98% |
| Confidence and trust | 98% | 93% | 98% |
| Involved in decisions | 99% | 92% | 90% |
| Needs were met | 97% | 90% | 98% |
| Overall | |||
| Overall experience good | 92% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 94% | 79% | 90% |
| Supported by local services | 81% | 70% | 99% |
| Discussed managing condition | 35% | 43% | 38% |
| Agreed a care plan | 34% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm 6:30pm to 8pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 September 2023. Bank holidays may differ.
- Address
- Claremont Bank, Shrewsbury, SY1 1RL
- Phone
- 01743 248244
- Website
- www.claremontbanksurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Shrewsbury PCN (a group of local surgeries that share services)
- NHS code
- M82034 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.2% | 15.2% |
| Diabetes | 6.7% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 16.7% | 14.3% |
| Obesity | 9.8% | 13.9% |
| Smoking | 9.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 52% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 67% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Claremont Bank Surgerythis surgery | – | 93 | 88% | 92% | Yes |
| Riverside Medical PracticeShrewsbury, SY1 1QJ | under 0.1 miles | 33 | 50% | 78% | Yes |
| South Hermitage SurgeryShrewsbury, SY3 7JS | 0.6 miles | 86 | 81% | 94% | Yes |
| Marysville Medical PracticeShrewsbury, SY3 7QR | 0.9 miles | 82 | 83% | 90% | Yes |
| Radbrook Green SurgeryShrewsbury, SY3 6DU | 1.1 miles | 63 | 62% | 83% | Yes |
| Belvidere Medical PracticeShrewsbury, SY2 5LS | 1.2 miles | 76 | 72% | 81% | Yes |
| Marden Medical PracticeShrewsbury, SY2 6DL | 1.4 miles | 59 | 59% | 81% | Yes |
| Urgent Treatment CentreShrewsbury, SY3 8XQ | 1.5 miles | – | – | – | – |
| Mytton Oak Medical PracticeShrewsbury, SY3 5LZ | 1.6 miles | 48 | 55% | 77% | Yes |
| Severn Fields Medical PracticeShrewsbury, SY1 4RQ | 2.1 miles | 3 | 41% | 56% | Yes |
Common questions
Is Claremont Bank Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Claremont Bank Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01743 248244.
How do patients rate Claremont Bank Surgery?
In the 2026 NHS GP Patient Survey, 92% of patients at Claremont Bank Surgery said their overall experience was good. The England average is 77%. 88% found it easy to get through by phone (England 57%). Its GPScore is 93 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Claremont Bank Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Claremont Bank Surgery as Good at its last published inspection (report published 22 September 2025).
What are the opening times of Claremont Bank Surgery?
Reception is open Monday 8am to 6pm 6:30pm to 8pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 September 2023. Bank holidays may differ.
How do I contact Claremont Bank Surgery?
Call 01743 248244 or visit its website, www.claremontbanksurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Claremont Bank, Shrewsbury, SY1 1RL.
How many patients are registered at Claremont Bank Surgery?
Around 7,901 patients are registered (January 2025). The surgery is part of Shrewsbury PCN, a group of local surgeries that share staff and services, in the Shropshire, Telford and Wrekin NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.