GP surgery in Shrewsbury
South Hermitage Surgery
Medical Centre, 16 South Hermitage, Belle Vue, Shrewsbury, SY3 7JS
Scores 86 out of 100, excellent for a GP surgery in England. 94% of patients say their experience is good and 81% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 78
- Easy to get through on the phone83
- Easy to contact online76
- Good experience of getting in touch93
- Did not wait too long for the appointment41
Quality of care 91
- Patients rate the surgery as good95
- Patients got what they needed72
- Doctors and nurses listen94
- Patients trust the staff88
- Inspection rating (Good)50
- Health checks and screening done43
- Meets NHS clinical targets74
- Children vaccinated on time80
What patients say
126 patients answered the 2026 NHS survey about this surgery.
81%
find the phone easy
well above the England average (57%)
94%
say their experience is good
well above the England average (77%)
+3
change since last year
2025: 91% · 2026: 94%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 81% | 57% | 78% |
| Easy to contact via website | 69% | 58% | 59% |
| Easy to contact via NHS App | 79% | 54% | 65% |
| Reception staff helpful | 97% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 32% |
| Sees preferred clinician | 47% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 88% |
| Next steps within 2 days | 95% | 93% | 91% |
| Good experience of contacting | 91% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 54% |
| Waiting time was about right | 69% | 69% | 78% |
| Remote appointment | 16% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 89% |
| Treated with care and concern | 97% | 86% | 95% |
| Considered mental wellbeing | 83% | 75% | 74% |
| Had all the information needed | 97% | 92% | 92% |
| Confidence and trust | 98% | 93% | 95% |
| Involved in decisions | 97% | 92% | 96% |
| Needs were met | 94% | 90% | 92% |
| Overall | |||
| Overall experience good | 94% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 86% |
| Supported by local services | 79% | 70% | 77% |
| Discussed managing condition | 48% | 43% | 38% |
| Agreed a care plan | 69% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 126 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:15am to 6pm |
| Tuesday | 8:15am to 1pm 2pm to 6pm |
| Wednesday | 8:15am to 8pm |
| Thursday | 8:15am to 6pm |
| Friday | 8:15am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 June 2025. Bank holidays may differ.
- Address
- Medical Centre, 16 South Hermitage, Belle Vue, Shrewsbury, SY3 7JS
- Phone
- 01743 343148
- Website
- www.shsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Shrewsbury PCN (a group of local surgeries that share services)
- NHS code
- M82060 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 8 April 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.6% | 15.2% |
| Diabetes | 6.1% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 15.3% | 14.3% |
| Obesity | 12.0% | 13.9% |
| Smoking | 10.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 80% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 55% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| South Hermitage Surgerythis surgery | – | 86 | 81% | 94% | Yes |
| Marysville Medical PracticeShrewsbury, SY3 7QR | 0.2 miles | 82 | 83% | 90% | Yes |
| Riverside Medical PracticeShrewsbury, SY1 1QJ | 0.6 miles | 33 | 50% | 78% | Yes |
| Claremont Bank SurgeryShrewsbury, SY1 1RL | 0.6 miles | 93 | 88% | 92% | Yes |
| Marden Medical PracticeShrewsbury, SY2 6DL | 0.9 miles | 59 | 59% | 81% | Yes |
| Radbrook Green SurgeryShrewsbury, SY3 6DU | 1.0 miles | 63 | 62% | 83% | Yes |
| Belvidere Medical PracticeShrewsbury, SY2 5LS | 1.1 miles | 76 | 72% | 81% | Yes |
| Urgent Treatment CentreShrewsbury, SY3 8XQ | 1.8 miles | – | – | – | – |
| Mytton Oak Medical PracticeShrewsbury, SY3 5LZ | 2.0 miles | 48 | 55% | 77% | Yes |
| Beeches Medical PracticeShrewsbury, SY3 0PF | 2.0 miles | 78 | 82% | 88% | Yes |
Common questions
Is South Hermitage Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), South Hermitage Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01743 343148.
How do patients rate South Hermitage Surgery?
In the 2026 NHS GP Patient Survey, 94% of patients at South Hermitage Surgery said their overall experience was good. The England average is 77%. 81% found it easy to get through by phone (England 57%). Its GPScore is 86 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for South Hermitage Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated South Hermitage Surgery as Good at its last published inspection (report published 8 April 2016).
What are the opening times of South Hermitage Surgery?
Reception is open Monday 8:15am to 6pm, Tuesday 8:15am to 1pm 2pm to 6pm, Wednesday 8:15am to 8pm, Thursday 8:15am to 6pm, Friday 8:15am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 June 2025. Bank holidays may differ.
How do I contact South Hermitage Surgery?
Call 01743 343148 or visit its website, www.shsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Medical Centre, 16 South Hermitage, Belle Vue, Shrewsbury, SY3 7JS.
How many patients are registered at South Hermitage Surgery?
Around 8,889 patients are registered (January 2025). The surgery is part of Shrewsbury PCN, a group of local surgeries that share staff and services, in the Shropshire, Telford and Wrekin NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.