GP surgery in Cleethorpes
Clee Health Group
323 Grimsby Road, Cleethorpes, DN35 7XE
Scores 68 out of 100, good for a GP surgery in England. 82% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 76
- Easy to get through on the phone62
- Easy to contact online13
- Good experience of getting in touch80
- Did not wait too long for the appointment91
Quality of care 54
- Patients rate the surgery as good61
- Patients got what they needed15
- Doctors and nurses listen63
- Patients trust the staff85
- Inspection rating (Good)50
- Health checks and screening done60
- Meets NHS clinical targets37
- Children vaccinated on time34
What patients say
111 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
82%
say their experience is good
above the England average (77%)
0
change since last year
2025: 82% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 72% |
| Easy to contact via website | 39% | 58% | 52% |
| Easy to contact via NHS App | 68% | 54% | 53% |
| Reception staff helpful | 87% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 27% |
| Sees preferred clinician | 40% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 90% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 85% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 75% | 57% | 57% |
| Waiting time was about right | 88% | 69% | 83% |
| Remote appointment | 30% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 87% |
| Considered mental wellbeing | 82% | 75% | 76% |
| Had all the information needed | 97% | 92% | 88% |
| Confidence and trust | 98% | 93% | 93% |
| Involved in decisions | 90% | 92% | 95% |
| Needs were met | 85% | 90% | 95% |
| Overall | |||
| Overall experience good | 82% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 82% |
| Supported by local services | 68% | 70% | 75% |
| Discussed managing condition | 35% | 43% | 33% |
| Agreed a care plan | 58% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 October 2024. Bank holidays may differ.
- Address
- 323 Grimsby Road, Cleethorpes, DN35 7XE
- Phone
- 01472 697257
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Panacea PCN (a group of local surgeries that share services)
- NHS code
- B81015 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Cromwell Primary Care Centre
- Cromwell Road, Grimsby, DN31 2BH
- Stirling Medical Centre
- Stirling Street, Grimsby, DN31 3AE
- Taylors Avenue Medical Centre
- 146 Taylors Avenue, Cleethorpes, DN35 0LN
Access and facilities
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 3.7% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 27.7% | 14.3% |
| Obesity | 21.4% | 13.9% |
| Smoking | 20.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Clee Health Groupthis surgery | – | 68 | 68% | 82% | Yes |
| Beacon MedicalCleethorpes, DN35 8EB | 0.7 miles | 74 | 65% | 81% | Yes |
| Stirling Medical Centre (Mathews)Grimsby, DN31 3AE | 0.9 miles | 36 | 66% | 70% | Yes |
| Dr Ap KumarGrimsby, DN31 3AE | 0.9 miles | 86 | 74% | 91% | Yes |
| Greenlands SurgeryGrimsby, DN31 3AE | 0.9 miles | 98 | 93% | 98% | Yes |
| Dr P Suresh BabuGrimsby, DN32 9SW | 1.2 miles | 100 | 98% | 97% | Yes |
| Open DoorGrimsby, DN32 7DL | 1.2 miles | 20 | 59% | 74% | Yes |
| Quayside Medical CentreGrimsby, DN32 7DL | 1.2 miles | 56 | 66% | 83% | Yes |
| Dr Oz QureshiCleethorpes, DN35 0LN | 1.3 miles | 74 | 78% | 86% | Yes |
| Pelham Medical GroupGrimsby, DN31 1QZ | 2.1 miles | 68 | 62% | 85% | Yes |
Dr Ap Kumar is 0.9 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Clee Health Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Clee Health Group was taking on new patients. You can register online through the NHS website or call the surgery on 01472 697257.
How do patients rate Clee Health Group?
In the 2026 NHS GP Patient Survey, 82% of patients at Clee Health Group said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 68 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Clee Health Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Clee Health Group as Good at its last published inspection (report published 21 February 2024).
What are the opening times of Clee Health Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 October 2024. Bank holidays may differ.
How do I contact Clee Health Group?
Call 01472 697257. You can also book and order repeat prescriptions in the NHS App. The address is 323 Grimsby Road, Cleethorpes, DN35 7XE.
Does Clee Health Group have a branch surgery?
Yes. Clee Health Group also runs Cromwell Primary Care Centre (Cromwell Road, Grimsby, DN31 2BH) and Stirling Medical Centre (Stirling Street, Grimsby, DN31 3AE) and Taylors Avenue Medical Centre (146 Taylors Avenue, Cleethorpes, DN35 0LN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Clee Health Group?
Around 16,960 patients are registered (January 2025). The surgery is part of Panacea PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.