GP surgery in Lincoln
Cliff House Medical Practice
82 Burton Road, Lincoln, LN1 3LJ
Scores 50 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 64
- Easy to get through on the phone57
- Easy to contact online84
- Good experience of getting in touch74
- Did not wait too long for the appointment46
Quality of care 29
- Patients rate the surgery as good46
- Patients got what they needed41
- Doctors and nurses listen44
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets9
- Children vaccinated on time26
What patients say
104 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
+17
change since last year
2025: 61% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 51% |
| Easy to contact via website | 73% | 58% | 66% |
| Easy to contact via NHS App | 51% | 54% | 59% |
| Reception staff helpful | 88% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 21% |
| Sees preferred clinician | 28% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 82% |
| Next steps within 2 days | 98% | 93% | 92% |
| Good experience of contacting | 83% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 63% |
| Waiting time was about right | 70% | 69% | 63% |
| Remote appointment | 15% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 82% |
| Treated with care and concern | 84% | 86% | 83% |
| Considered mental wellbeing | 72% | 75% | 68% |
| Had all the information needed | 91% | 92% | 85% |
| Confidence and trust | 91% | 93% | 91% |
| Involved in decisions | 87% | 92% | 89% |
| Needs were met | 90% | 90% | 87% |
| Overall | |||
| Overall experience good | 78% | 77% | 61% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 71% |
| Supported by local services | 52% | 70% | 68% |
| Discussed managing condition | 33% | 43% | 33% |
| Agreed a care plan | 43% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 August 2018. Bank holidays may differ.
- Address
- 82 Burton Road, Lincoln, LN1 3LJ
- Phone
- 01522 872872
- [email protected]
- Website
- www.cliffhousemedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Imp PCN (a group of local surgeries that share services)
- NHS code
- C83073 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Gresham Street
- 24 Gresham Street, Lincoln, LN1 1QA · 01522 872878
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.0% | 15.2% |
| Diabetes | 5.3% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.0% | 3.0% |
| Depression | 15.5% | 14.3% |
| Obesity | 8.8% | 13.9% |
| Smoking | 15.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 53% | 68% |
| Blood pressure checked in last 5 years (45+) | 79% | 87% |
| Diabetes: blood pressure on target | 56% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cliff House Medical Practicethis surgery | – | 50 | 65% | 78% | Yes |
| Brayford Medical PracticeLincoln, LN1 1XP | 0.6 miles | 74 | 81% | 76% | Yes |
| Abbey Medical PracticeLincoln, LN2 5HR | 0.8 miles | 38 | 68% | 78% | Yes |
| Minster Medical PracticeLincoln, LN2 2JP | 1.1 miles | 81 | 65% | 86% | Yes |
| Lindum Medical PracticeLincoln, LN2 2JP | 1.1 miles | 48 | 76% | 78% | Yes |
| Heart of Lincoln Health GroupLincoln, LN5 7LB | 1.1 miles | 8 | 45% | 57% | Yes |
| Glebe Park SurgeryLincoln, LN2 4WA | 1.6 miles | 93 | 90% | 89% | Yes |
| Boultham Park Medical PracticeLincoln, LN6 7SS | 2.0 miles | 54 | 40% | 81% | Yes |
| The Heath SurgeryLincoln, LN4 2LA | 3.0 miles | 75 | 80% | 89% | Yes |
| The Woodland Medical PracticeLincoln, LN6 0QQ | 3.0 miles | 62 | 63% | 80% | Yes |
Brayford Medical Practice is 0.6 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Cliff House Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cliff House Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01522 872872.
How do patients rate Cliff House Medical Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Cliff House Medical Practice said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 50 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Cliff House Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Cliff House Medical Practice as Good at its last published inspection (report published 10 January 2022).
What are the opening times of Cliff House Medical Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 August 2018. Bank holidays may differ.
How do I contact Cliff House Medical Practice?
Call 01522 872872 or visit its website, www.cliffhousemedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 82 Burton Road, Lincoln, LN1 3LJ.
Does Cliff House Medical Practice have a branch surgery?
Yes. Cliff House Medical Practice also runs Gresham Street (24 Gresham Street, Lincoln, LN1 1QA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Cliff House Medical Practice?
Around 8,216 patients are registered (January 2025). The surgery is part of Imp PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.