GP surgery in Lincoln
Heart of Lincoln Health Group
60 Portland Street, Lincoln, LN5 7LB
Scores 8 out of 100, poor for a GP surgery in England. 57% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 11
- Easy to get through on the phone20
- Easy to contact online7
- Good experience of getting in touch9
- Did not wait too long for the appointment23
Quality of care 8
- Patients rate the surgery as good4
- Patients got what they needed32
- Doctors and nurses listen25
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done4
- Meets NHS clinical targets17
- Children vaccinated on time6
What patients say
107 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
57%
say their experience is good
well below the England average (77%)
-12
change since last year
2025: 70% · 2026: 57%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 50% |
| Easy to contact via website | 33% | 58% | 57% |
| Easy to contact via NHS App | 42% | 54% | 69% |
| Reception staff helpful | 83% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 23% |
| Sees preferred clinician | 22% | 42% | 60% |
| What happened when they got in touch | |||
| Knew what would happen next | 72% | 84% | 81% |
| Next steps within 2 days | 77% | 93% | 90% |
| Good experience of contacting | 56% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 44% |
| Waiting time was about right | 61% | 69% | 55% |
| Remote appointment | 32% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 88% |
| Treated with care and concern | 81% | 86% | 84% |
| Considered mental wellbeing | 64% | 75% | 82% |
| Had all the information needed | 90% | 92% | 88% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 90% | 92% | 97% |
| Needs were met | 88% | 90% | 86% |
| Overall | |||
| Overall experience good | 57% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 78% |
| Supported by local services | 76% | 70% | 73% |
| Discussed managing condition | 46% | 43% | 43% |
| Agreed a care plan | 60% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 April 2026. Bank holidays may differ.
- Address
- 60 Portland Street, Lincoln, LN5 7LB
- Phone
- 01522 876800
- Website
- portlandmedicalpractice.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Lincoln Health Partnership PCN (a group of local surgeries that share services)
- NHS code
- C83001 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Heart of Lincoln Medical Group (Lincoln University)
- Campus Way, Lincoln, LN6 7TS
- Heart of Lincoln Medical Group (Newark Road)
- 501a Newark Road, Lincoln, LN6 8RT
- Heart of Lincoln Medical Group (Newland)
- 34 Newland, Lincoln, LN1 1XP · 01522 878400
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 8 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.4% | 15.2% |
| Diabetes | 4.7% | 7.9% |
| Asthma | 4.7% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 11.3% | 14.3% |
| Obesity | 9.6% | 13.9% |
| Smoking | 15.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 47% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 62% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Heart of Lincoln Health Groupthis surgery | – | 8 | 45% | 57% | Yes |
| Brayford Medical PracticeLincoln, LN1 1XP | 0.5 miles | 74 | 81% | 76% | Yes |
| Abbey Medical PracticeLincoln, LN2 5HR | 0.6 miles | 38 | 68% | 78% | Yes |
| Cliff House Medical PracticeLincoln, LN1 3LJ | 1.1 miles | 50 | 65% | 78% | Yes |
| Boultham Park Medical PracticeLincoln, LN6 7SS | 1.2 miles | 54 | 40% | 81% | Yes |
| Lindum Medical PracticeLincoln, LN2 2JP | 1.8 miles | 48 | 76% | 78% | Yes |
| Minster Medical PracticeLincoln, LN2 2JP | 1.8 miles | 81 | 65% | 86% | Yes |
| Glebe Park SurgeryLincoln, LN2 4WA | 1.8 miles | 93 | 90% | 89% | Yes |
| The Heath SurgeryLincoln, LN4 2LA | 1.9 miles | 75 | 80% | 89% | Yes |
| Brant Road & Springcliffe SurgeryLincoln, LN5 9AB | 2.5 miles | 32 | 48% | 71% | Yes |
Brayford Medical Practice is 0.5 miles away, scores 74 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Heart of Lincoln Health Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Heart of Lincoln Health Group was taking on new patients. You can register online through the NHS website or call the surgery on 01522 876800.
How do patients rate Heart of Lincoln Health Group?
In the 2026 NHS GP Patient Survey, 57% of patients at Heart of Lincoln Health Group said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 8 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Heart of Lincoln Health Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Heart of Lincoln Health Group as Good at its last published inspection (report published 8 December 2016).
What are the opening times of Heart of Lincoln Health Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 April 2026. Bank holidays may differ.
How do I contact Heart of Lincoln Health Group?
Call 01522 876800 or visit its website, portlandmedicalpractice.com. You can also book and order repeat prescriptions in the NHS App. The address is 60 Portland Street, Lincoln, LN5 7LB.
Does Heart of Lincoln Health Group have a branch surgery?
Yes. Heart of Lincoln Health Group also runs Heart of Lincoln Medical Group (Lincoln University) (Campus Way, Lincoln, LN6 7TS) and Heart of Lincoln Medical Group (Newark Road) (501a Newark Road, Lincoln, LN6 8RT) and Heart of Lincoln Medical Group (Newland) (34 Newland, Lincoln, LN1 1XP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Heart of Lincoln Health Group?
Around 29,204 patients are registered (January 2025). The surgery is part of Lincoln Health Partnership PCN, a group of local surgeries that share staff and services, in the Lincolnshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.