GP surgery in Bexhill-on-Sea
Collington Surgery
23 Terminus Road, Bexhill on Sea, TN39 3LR
Scores 6 out of 100, poor for a GP surgery in England. 59% of patients say their experience is good and 26% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 3
- Easy to get through on the phone3
- Easy to contact online10
- Good experience of getting in touch5
- Did not wait too long for the appointment10
Quality of care 16
- Patients rate the surgery as good5
- Patients got what they needed41
- Doctors and nurses listen82
- Patients trust the staff83
- Inspection rating (Requires improvement)2
- Health checks and screening done18
- Meets NHS clinical targets18
- Children vaccinated on time26
What patients say
99 patients answered the 2026 NHS survey about this surgery.
26%
find the phone easy
well below the England average (57%)
59%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 60% · 2026: 59%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 26% | 57% | 26% |
| Easy to contact via website | 37% | 58% | 26% |
| Easy to contact via NHS App | 52% | 54% | 36% |
| Reception staff helpful | 84% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 29% |
| Sees preferred clinician | 32% | 42% | 7% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 75% |
| Next steps within 2 days | 90% | 93% | 94% |
| Good experience of contacting | 52% | 73% | 48% |
| The appointment | |||
| Offered a choice of time or day | 32% | 57% | 31% |
| Waiting time was about right | 53% | 69% | 52% |
| Remote appointment | 28% | 26% | 45% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 87% |
| Treated with care and concern | 93% | 86% | 87% |
| Considered mental wellbeing | 69% | 75% | 65% |
| Had all the information needed | 93% | 92% | 86% |
| Confidence and trust | 97% | 93% | 90% |
| Involved in decisions | 95% | 92% | 88% |
| Needs were met | 90% | 90% | 87% |
| Overall | |||
| Overall experience good | 59% | 77% | 60% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 84% |
| Supported by local services | 66% | 70% | 60% |
| Discussed managing condition | 34% | 43% | 33% |
| Agreed a care plan | 37% | 46% | 17% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 6pm |
| Tuesday | 8am to 1pm 2pm to 6pm |
| Wednesday | 8am to 1pm 2pm to 6pm |
| Thursday | 8am to 1pm 2pm to 6pm |
| Friday | 8am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 March 2023. Bank holidays may differ.
- Address
- 23 Terminus Road, Bexhill on Sea, TN39 3LR
- Phone
- 01424 320222
- Website
- www.vita.healthcare
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bexhill PCN (a group of local surgeries that share services)
- NHS code
- G81077 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Pebsham Surgery
- 119 Seabourne Road, Bexhill-on-Sea, TN40 2SD
- Sea Road Surgery
- 39-41 Sea Road, Bexhill-on-Sea, TN40 1JJ
- Ninfield
- High Street, Ninfield, Battle, TN33 9JP · 01424 892569
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 18 August 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Inadequate |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.2% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 4.7% | 3.0% |
| Depression | 19.2% | 14.3% |
| Obesity | 11.7% | 13.9% |
| Smoking | 14.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 49% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Collington Surgerythis surgery | – | 6 | 26% | 59% | Yes |
| Sidley Medical PracticeBexhill-on-Sea, TN39 5HE | 1.2 miles | 0 | 26% | 54% | Yes |
| Little Common SurgeryBexhill on Sea, TN39 4SP | 1.4 miles | 27 | 55% | 75% | Yes |
| Carisbrooke SurgerySt. Leonards-on-Sea, TN38 8BL | 2.9 miles | 75 | 69% | 87% | Yes |
| South Saxon House SurgerySt. Leonards-on-Sea, TN38 9TE | 3.3 miles | 67 | 75% | 84% | Yes |
| Sedlescombe HouseSt. Leonards-on-Sea, TN38 0TA | 4.3 miles | 89 | 90% | 84% | Yes |
| High Glades Medical CentreSt. Leonards-on-Sea, TN37 7AT | 4.6 miles | 20 | 48% | 77% | Yes |
| The Station PracticeHastings, TN34 1BA | 5.1 miles | 2 | 27% | 67% | Yes |
| Martins Oak SurgeryBattle, TN33 0EA | 5.4 miles | 95 | 86% | 94% | Yes |
| Priory Road SurgeryHastings, TN34 3JJ | 5.6 miles | 82 | 75% | 89% | No |
Little Common Surgery is 1.4 miles away, scores 27 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Collington Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Collington Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01424 320222.
How do patients rate Collington Surgery?
In the 2026 NHS GP Patient Survey, 59% of patients at Collington Surgery said their overall experience was good. The England average is 77%. 26% found it easy to get through by phone (England 57%). Its GPScore is 6 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Collington Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Collington Surgery as Requires improvement at its last published inspection (report published 18 August 2023).
What are the opening times of Collington Surgery?
Reception is open Monday 8am to 1pm 2pm to 6pm, Tuesday 8am to 1pm 2pm to 6pm, Wednesday 8am to 1pm 2pm to 6pm, Thursday 8am to 1pm 2pm to 6pm, Friday 8am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 March 2023. Bank holidays may differ.
How do I contact Collington Surgery?
Call 01424 320222 or visit its website, www.vita.healthcare. You can also book and order repeat prescriptions in the NHS App. The address is 23 Terminus Road, Bexhill on Sea, TN39 3LR.
Does Collington Surgery have a branch surgery?
Yes. Collington Surgery also runs Pebsham Surgery (119 Seabourne Road, Bexhill-on-Sea, TN40 2SD) and Sea Road Surgery (39-41 Sea Road, Bexhill-on-Sea, TN40 1JJ) and Ninfield (High Street, Ninfield, Battle, TN33 9JP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Collington Surgery?
Around 17,426 patients are registered (January 2025). The surgery is part of Bexhill PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.