GP surgery in Tynemouth
Collingwood Health Group
Hawkeys Lane, North Shields, NE29 0SF
Scores 59 out of 100, average for a GP surgery in England. 84% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 33
- Easy to get through on the phone39
- Easy to contact online19
- Good experience of getting in touch53
- Did not wait too long for the appointment23
Quality of care 88
- Patients rate the surgery as good66
- Patients got what they needed88
- Doctors and nurses listen76
- Patients trust the staff96
- Inspection rating (Outstanding)98
- Health checks and screening done30
- Meets NHS clinical targets68
- Children vaccinated on time79
What patients say
138 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
84%
say their experience is good
above the England average (77%)
+7
change since last year
2025: 76% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 49% |
| Easy to contact via website | 43% | 58% | 25% |
| Easy to contact via NHS App | 59% | 54% | 44% |
| Reception staff helpful | 83% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 43% | 31% | 24% |
| Sees preferred clinician | 63% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 89% |
| Next steps within 2 days | 93% | 93% | 94% |
| Good experience of contacting | 76% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 65% |
| Waiting time was about right | 61% | 69% | 73% |
| Remote appointment | 24% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 93% |
| Treated with care and concern | 89% | 86% | 94% |
| Considered mental wellbeing | 79% | 75% | 76% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 99% | 93% | 96% |
| Involved in decisions | 94% | 92% | 94% |
| Needs were met | 97% | 90% | 99% |
| Overall | |||
| Overall experience good | 84% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 88% |
| Supported by local services | 65% | 70% | 90% |
| Discussed managing condition | 52% | 43% | 58% |
| Agreed a care plan | 40% | 46% | 28% |
Green means at least 2 points better than England, red at least 2 points worse. With about 138 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 8pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 8pm |
| Friday | 8:30am to 6pm |
| Saturday | 8:30am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 28 June 2012. Bank holidays may differ.
- Address
- Hawkeys Lane, North Shields, NE29 0SF
- Phone
- 0191 257 1779
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Shields PCN (a group of local surgeries that share services)
- NHS code
- A87004 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Nelson Health Centre
- Cecil Street, North Shields, NE29 0DZ
- New York Surgery
- Brookland Terrace, New York, North Shields, NE29 8EA
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 3 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 17.1% | 14.3% |
| Obesity | 16.9% | 13.9% |
| Smoking | 14.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Collingwood Health Groupthis surgery | – | 59 | 56% | 84% | Yes |
| Npc North Tyneside - Spring TerraceNorth Shields, NE29 0HD | 0.2 miles | 72 | 76% | 81% | Yes |
| Priory Medical GroupNorth Shields, NE29 0HT | 0.3 miles | 64 | 54% | 86% | Yes |
| Redburn Park Medical CentreNorth Shields, NE29 6HT | 1.0 miles | 44 | 63% | 83% | Yes |
| St George & Riverside Medical PracticeSouth Shields, NE33 5DU | 1.8 miles | 65 | 71% | 82% | Yes |
| Trinity Medical CentreSouth Shields, NE33 5DU | 1.8 miles | 50 | 61% | 79% | Yes |
| Bridge and Monkseaton Medical PracticeWhitley Bay, NE25 9PH | 1.9 miles | 94 | 81% | 92% | Yes |
| Bewicke Medical CentreWallsend, NE28 0AD | 2.0 miles | 33 | 57% | 71% | Yes |
| West View SurgerySouth Shields, NE33 4JP | 2.1 miles | 51 | 65% | 77% | Yes |
| Imeary Medical GroupSouth Shields, NE33 4JP | 2.1 miles | 84 | 82% | 89% | Yes |
Npc North Tyneside - Spring Terrace is 0.2 miles away, scores 72 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Collingwood Health Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Collingwood Health Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 257 1779.
How do patients rate Collingwood Health Group?
In the 2026 NHS GP Patient Survey, 84% of patients at Collingwood Health Group said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 59 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Collingwood Health Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Collingwood Health Group as Outstanding at its last published inspection (report published 3 January 2017).
What are the opening times of Collingwood Health Group?
Reception is open Monday 8:30am to 8pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 8pm, Friday 8:30am to 6pm, Saturday 8:30am to 12:30pm, Sunday closed. The surgery last confirmed these times on 28 June 2012. Bank holidays may differ.
How do I contact Collingwood Health Group?
Call 0191 257 1779. You can also book and order repeat prescriptions in the NHS App. The address is Hawkeys Lane, North Shields, NE29 0SF.
Does Collingwood Health Group have a branch surgery?
Yes. Collingwood Health Group also runs Nelson Health Centre (Cecil Street, North Shields, NE29 0DZ) and New York Surgery (Brookland Terrace, New York, North Shields, NE29 8EA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Collingwood Health Group?
Around 24,518 patients are registered (January 2025). The surgery is part of North Shields PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.