GP surgery in South Shields
West View Surgery
Gordon Street, South Shields, NE33 4JP
Scores 51 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 65% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 50
- Easy to get through on the phone56
- Easy to contact online41
- Good experience of getting in touch22
- Did not wait too long for the appointment73
Quality of care 52
- Patients rate the surgery as good42
- Patients got what they needed44
- Doctors and nurses listen30
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done95
- Meets NHS clinical targets85
- Children vaccinated on time89
What patients say
85 patients answered the 2026 NHS survey about this surgery.
65%
find the phone easy
well above the England average (57%)
77%
say their experience is good
about the England average (77%)
-2
change since last year
2025: 79% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 65% | 57% | 73% |
| Easy to contact via website | 55% | 58% | 71% |
| Easy to contact via NHS App | 37% | 54% | 58% |
| Reception staff helpful | 83% | 85% | 79% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 40% |
| Sees preferred clinician | 51% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 84% |
| Next steps within 2 days | 98% | 93% | 88% |
| Good experience of contacting | 65% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 51% |
| Waiting time was about right | 79% | 69% | 83% |
| Remote appointment | 54% | 26% | 38% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 88% |
| Treated with care and concern | 82% | 86% | 80% |
| Considered mental wellbeing | 82% | 75% | 76% |
| Had all the information needed | 94% | 92% | 96% |
| Confidence and trust | 91% | 93% | 92% |
| Involved in decisions | 97% | 92% | 83% |
| Needs were met | 90% | 90% | 88% |
| Overall | |||
| Overall experience good | 77% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 60% |
| Supported by local services | 76% | 70% | 63% |
| Discussed managing condition | 37% | 43% | 50% |
| Agreed a care plan | 42% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 85 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 February 2024. Bank holidays may differ.
- Address
- Gordon Street, South Shields, NE33 4JP
- Phone
- 0191 283 4820
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Tyneside East PCN (a group of local surgeries that share services)
- NHS code
- A88014 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 July 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.1% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 3.9% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 11.1% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 21.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 95% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| West View Surgerythis surgery | – | 51 | 65% | 77% | Yes |
| Imeary Medical GroupSouth Shields, NE33 4JP | under 0.1 miles | 84 | 82% | 89% | Yes |
| Trinity Medical CentreSouth Shields, NE33 5DU | 0.3 miles | 50 | 61% | 79% | Yes |
| St George & Riverside Medical PracticeSouth Shields, NE33 5DU | 0.3 miles | 65 | 71% | 82% | Yes |
| Ravensworth SurgerySouth Shields, NE33 3ET | 0.4 miles | 76 | 73% | 86% | Yes |
| Farnham Medical CentreSouth Shields, NE33 4QY | 0.7 miles | 41 | 48% | 78% | Yes |
| Talbot Medical CentreSouth Shields, NE34 0BX | 0.9 miles | 63 | 69% | 85% | Yes |
| Central SurgerySouth Shields, NE34 8PS | 1.1 miles | 32 | 46% | 72% | Yes |
| Marsden Medical GroupSouth Shields, NE34 6RE | 1.3 miles | 76 | 81% | 90% | Yes |
| Wenlock Road SurgerySouth Shields, NE34 9BP | 1.3 miles | 52 | 74% | 74% | Yes |
Imeary Medical Group is under 0.1 miles away, scores 84 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is West View Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), West View Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0191 283 4820.
How do patients rate West View Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at West View Surgery said their overall experience was good. The England average is 77%. 65% found it easy to get through by phone (England 57%). Its GPScore is 51 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for West View Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated West View Surgery as Good at its last published inspection (report published 17 July 2019).
What are the opening times of West View Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 February 2024. Bank holidays may differ.
How do I contact West View Surgery?
Call 0191 283 4820. You can also book and order repeat prescriptions in the NHS App. The address is Gordon Street, South Shields, NE33 4JP.
How many patients are registered at West View Surgery?
Around 2,879 patients are registered (January 2025). The surgery is part of South Tyneside East PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.