GP surgery in Tamworth
Crown Medical Practice
Tamworth Health Centre, Upper Gungate, Tamworth, B79 7EA
Scores 21 out of 100, below average for a GP surgery in England. 70% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 21
- Easy to get through on the phone35
- Easy to contact online9
- Good experience of getting in touch10
- Did not wait too long for the appointment39
Quality of care 25
- Patients rate the surgery as good22
- Patients got what they needed29
- Doctors and nurses listen29
- Patients trust the staff33
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets86
- Children vaccinated on time95
What patients say
124 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
70%
say their experience is good
below the England average (77%)
+4
change since last year
2025: 66% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 48% |
| Easy to contact via website | 36% | 58% | 46% |
| Easy to contact via NHS App | 42% | 54% | 43% |
| Reception staff helpful | 74% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 33% |
| Sees preferred clinician | 17% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 65% |
| Next steps within 2 days | 85% | 93% | 98% |
| Good experience of contacting | 58% | 73% | 61% |
| The appointment | |||
| Offered a choice of time or day | 37% | 57% | 44% |
| Waiting time was about right | 68% | 69% | 65% |
| Remote appointment | 21% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 75% |
| Treated with care and concern | 82% | 86% | 76% |
| Considered mental wellbeing | 66% | 75% | 61% |
| Had all the information needed | 90% | 92% | 82% |
| Confidence and trust | 91% | 93% | 91% |
| Involved in decisions | 88% | 92% | 86% |
| Needs were met | 88% | 90% | 86% |
| Overall | |||
| Overall experience good | 70% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 59% | 79% | 69% |
| Supported by local services | 63% | 70% | 60% |
| Discussed managing condition | 46% | 43% | 35% |
| Agreed a care plan | 50% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 124 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 12:45pm 1:45pm to 6:30pm |
| Tuesday | 8am to 12:45pm 1:45pm to 6:30pm |
| Wednesday | 8am to 12:45pm 1:45pm to 6:30pm |
| Thursday | 8am to 12:45pm 1:45pm to 6:30pm |
| Friday | 8am to 12:45pm 1:45pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 December 2015. Bank holidays may differ.
- Address
- Tamworth Health Centre, Upper Gungate, Tamworth, B79 7EA
- Phone
- 01827 315355
- [email protected]
- Website
- crownpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mercian PCN (a group of local surgeries that share services)
- NHS code
- M83117 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Trinity Surgery
- 55 Ellerbeck, Wilnecote, Tamworth, B77 4JA
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.0% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 19.5% | 14.3% |
| Obesity | 15.4% | 13.9% |
| Smoking | 15.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 54% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Crown Medical Practicethis surgery | – | 21 | 54% | 70% | Yes |
| Hollies PracticeTamworth, B79 7EA | under 0.1 miles | 57 | 59% | 87% | Yes |
| Laurel House SurgeryTamworth, B79 7JN | 0.1 mile | 10 | 48% | 45% | Yes |
| The Aldergate Med.practTamworth, B79 8BH | 0.2 miles | 12 | 44% | 72% | Yes |
| The Peel Medical PracticeTamworth, B79 7DJ | 0.2 miles | 44 | 62% | 83% | Yes |
| Riverside SurgeryTamworth, B79 7BH | 0.4 miles | 19 | 85% | 64% | Yes |
| Heathview Medical PracticeTamworth, B77 2ED | 1.7 miles | 3 | 21% | 58% | Yes |
| Tri-Links Medical PracticeTamworth, B77 3BZ | 1.9 miles | 64 | 63% | 81% | Yes |
| Dr Khare's SurgeryTamworth, B77 4JA | 2.3 miles | 6 | 52% | 61% | Yes |
| Dordon & Polesworth Group PracticeTamworth, B78 1QA | 4.1 miles | 13 | 37% | 68% | Yes |
Hollies Practice is under 0.1 miles away, scores 57 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Crown Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Crown Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01827 315355.
How do patients rate Crown Medical Practice?
In the 2026 NHS GP Patient Survey, 70% of patients at Crown Medical Practice said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Crown Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Crown Medical Practice as Good at its last published inspection (report published 25 July 2022).
What are the opening times of Crown Medical Practice?
Reception is open Monday 8am to 12:45pm 1:45pm to 6:30pm, Tuesday 8am to 12:45pm 1:45pm to 6:30pm, Wednesday 8am to 12:45pm 1:45pm to 6:30pm, Thursday 8am to 12:45pm 1:45pm to 6:30pm, Friday 8am to 12:45pm 1:45pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 December 2015. Bank holidays may differ.
How do I contact Crown Medical Practice?
Call 01827 315355 or visit its website, crownpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Tamworth Health Centre, Upper Gungate, Tamworth, B79 7EA.
Does Crown Medical Practice have a branch surgery?
Yes. Crown Medical Practice also runs Trinity Surgery (55 Ellerbeck, Wilnecote, Tamworth, B77 4JA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Crown Medical Practice?
Around 8,419 patients are registered (January 2025). The surgery is part of Mercian PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.