GP surgery in Tamworth
Riverside Surgery
41-42 Balfour, Tamworth, B79 7BH
Scores 19 out of 100, poor for a GP surgery in England. 64% of patients say their experience is good and 85% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 53
- Easy to get through on the phone89
- Easy to contact online8
- Good experience of getting in touch25
- Did not wait too long for the appointment58
Quality of care 0
- Patients rate the surgery as good11
- Patients got what they needed0
- Doctors and nurses listen0
- Patients trust the staff0
- Inspection rating (Requires improvement)2
- Health checks and screening done2
- Meets NHS clinical targets2
- Children vaccinated on time30
What patients say
104 patients answered the 2026 NHS survey about this surgery.
85%
find the phone easy
well above the England average (57%)
64%
say their experience is good
well below the England average (77%)
-8
change since last year
2025: 73% · 2026: 64%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 85% | 57% | 84% |
| Easy to contact via website | 35% | 58% | 55% |
| Easy to contact via NHS App | 54% | 54% | 64% |
| Reception staff helpful | 85% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 27% |
| Sees preferred clinician | 49% | 42% | 71% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 97% |
| Next steps within 2 days | 83% | 93% | 96% |
| Good experience of contacting | 66% | 73% | 87% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 75% |
| Waiting time was about right | 74% | 69% | 75% |
| Remote appointment | 23% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 64% | 87% | 80% |
| Treated with care and concern | 66% | 86% | 82% |
| Considered mental wellbeing | 57% | 75% | 78% |
| Had all the information needed | 77% | 92% | 92% |
| Confidence and trust | 71% | 93% | 85% |
| Involved in decisions | 78% | 92% | 87% |
| Needs were met | 67% | 90% | 93% |
| Overall | |||
| Overall experience good | 64% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 81% |
| Supported by local services | 49% | 70% | 85% |
| Discussed managing condition | 35% | 43% | 36% |
| Agreed a care plan | 47% | 46% | 74% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 1pm 2pm to 6pm |
| Tuesday | 8am to 1pm 2pm to 6pm |
| Wednesday | 8am to 1pm 2pm to 6pm |
| Thursday | 8am to 1pm 2pm to 6pm |
| Friday | 8am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 October 2017. Bank holidays may differ.
- Address
- 41-42 Balfour, Tamworth, B79 7BH
- Phone
- 01827 66676
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mercian PCN (a group of local surgeries that share services)
- NHS code
- M83111 · NHS profile
Access and facilities
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 23 February 2026
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.4% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 4.5% | 3.0% |
| Depression | 14.2% | 14.3% |
| Obesity | 18.5% | 13.9% |
| Smoking | 14.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 52% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 50% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Riverside Surgerythis surgery | – | 19 | 85% | 64% | Yes |
| The Peel Medical PracticeTamworth, B79 7DJ | 0.2 miles | 44 | 62% | 83% | Yes |
| Crown Medical PracticeTamworth, B79 7EA | 0.4 miles | 21 | 54% | 70% | Yes |
| Hollies PracticeTamworth, B79 7EA | 0.4 miles | 57 | 59% | 87% | Yes |
| Laurel House SurgeryTamworth, B79 7JN | 0.4 miles | 10 | 48% | 45% | Yes |
| The Aldergate Med.practTamworth, B79 8BH | 0.5 miles | 12 | 44% | 72% | Yes |
| Heathview Medical PracticeTamworth, B77 2ED | 1.7 miles | 3 | 21% | 58% | Yes |
| Tri-Links Medical PracticeTamworth, B77 3BZ | 2.1 miles | 64 | 63% | 81% | Yes |
| Dr Khare's SurgeryTamworth, B77 4JA | 2.3 miles | 6 | 52% | 61% | Yes |
| Dordon & Polesworth Group PracticeTamworth, B78 1QA | 4.1 miles | 13 | 37% | 68% | Yes |
The Peel Medical Practice is 0.2 miles away, scores 44 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Riverside Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Riverside Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01827 66676.
How do patients rate Riverside Surgery?
In the 2026 NHS GP Patient Survey, 64% of patients at Riverside Surgery said their overall experience was good. The England average is 77%. 85% found it easy to get through by phone (England 57%). Its GPScore is 19 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Riverside Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Riverside Surgery as Requires improvement at its last published inspection (report published 23 February 2026).
What are the opening times of Riverside Surgery?
Reception is open Monday 8am to 1pm 2pm to 6pm, Tuesday 8am to 1pm 2pm to 6pm, Wednesday 8am to 1pm 2pm to 6pm, Thursday 8am to 1pm 2pm to 6pm, Friday 8am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 October 2017. Bank holidays may differ.
How do I contact Riverside Surgery?
Call 01827 66676. You can also book and order repeat prescriptions in the NHS App. The address is 41-42 Balfour, Tamworth, B79 7BH.
How many patients are registered at Riverside Surgery?
Around 2,414 patients are registered (January 2025). The surgery is part of Mercian PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.