GP surgery in Welwyn Hatfield
Cuffley and Goffs Oak Medical Practice
Maynard Place, Cuffley, Potters Bar, EN6 4JA
Scores 26 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 20
- Easy to get through on the phone18
- Easy to contact online56
- Good experience of getting in touch16
- Did not wait too long for the appointment32
Quality of care 38
- Patients rate the surgery as good24
- Patients got what they needed74
- Doctors and nurses listen43
- Patients trust the staff58
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets34
- Children vaccinated on time22
What patients say
128 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
71%
say their experience is good
below the England average (77%)
-3
change since last year
2025: 73% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 31% |
| Easy to contact via website | 61% | 58% | 40% |
| Easy to contact via NHS App | 58% | 54% | 39% |
| Reception staff helpful | 83% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 23% |
| Sees preferred clinician | 16% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 79% |
| Next steps within 2 days | 87% | 93% | 95% |
| Good experience of contacting | 62% | 73% | 54% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 36% |
| Waiting time was about right | 65% | 69% | 54% |
| Remote appointment | 25% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 84% |
| Treated with care and concern | 83% | 86% | 86% |
| Considered mental wellbeing | 72% | 75% | 63% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 94% | 93% | 97% |
| Involved in decisions | 87% | 92% | 94% |
| Needs were met | 94% | 90% | 89% |
| Overall | |||
| Overall experience good | 71% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 75% |
| Supported by local services | 76% | 70% | 61% |
| Discussed managing condition | 34% | 43% | 28% |
| Agreed a care plan | 27% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 128 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to noon 1pm to 6:30pm |
| Tuesday | 8am to noon 1pm to 6:30pm |
| Wednesday | 8am to 2pm |
| Thursday | 8am to noon 1pm to 6:30pm |
| Friday | 8am to 2pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 November 2024. Bank holidays may differ.
- Address
- Maynard Place, Cuffley, Potters Bar, EN6 4JA
- Phone
- 01707 875201
- Website
- cuffleyvillagesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Broxbourne Alliance PCN (a group of local surgeries that share services)
- NHS code
- E82081 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Valley View Health Centre
- Goffs Lane, Goffs Oak, Waltham Cross, EN7 5ET
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 March 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.6% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 11.2% | 14.3% |
| Obesity | 11.4% | 13.9% |
| Smoking | 9.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 85% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cuffley and Goffs Oak Medical Practicethis surgery | – | 26 | 43% | 71% | Yes |
| Stockwell Lodge Medical CentreWaltham Cross, EN7 6HL | 2.5 miles | 2 | 27% | 63% | Yes |
| Annandale Medical CentrePotters Bar, EN6 5DA | 2.7 miles | 64 | 61% | 84% | Yes |
| Highview Medical CentrePotters Bar, EN6 5DA | 2.7 miles | 39 | 56% | 77% | Yes |
| Cromwell Medical CentreWaltham Cross, EN7 5DL | 2.7 miles | 35 | 71% | 77% | Yes |
| Parkfield Medical CentrePotters Bar, EN6 1QH | 3.0 miles | 34 | 45% | 73% | Yes |
| High Street SurgeryWaltham Cross, EN8 0BX | 3.2 miles | 46 | 57% | 81% | Yes |
| Warden Lodge Medical PracticeWaltham Cross, EN8 8NW | 3.4 miles | 9 | 42% | 69% | Yes |
| Bassetlaw Sas PracticeEnfield, EN1 3LL | 3.5 miles | – | – | – | – |
| Medicus Select Care Blmk CCGEnfield, EN1 3LL | 3.5 miles | – | 20% | 15% | No |
Annandale Medical Centre is 2.7 miles away, scores 64 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Cuffley and Goffs Oak Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cuffley and Goffs Oak Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01707 875201.
How do patients rate Cuffley and Goffs Oak Medical Practice?
In the 2026 NHS GP Patient Survey, 71% of patients at Cuffley and Goffs Oak Medical Practice said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 26 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Cuffley and Goffs Oak Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Cuffley and Goffs Oak Medical Practice as Good at its last published inspection (report published 21 March 2019).
What are the opening times of Cuffley and Goffs Oak Medical Practice?
Reception is open Monday 8am to noon 1pm to 6:30pm, Tuesday 8am to noon 1pm to 6:30pm, Wednesday 8am to 2pm, Thursday 8am to noon 1pm to 6:30pm, Friday 8am to 2pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 November 2024. Bank holidays may differ.
How do I contact Cuffley and Goffs Oak Medical Practice?
Call 01707 875201 or visit its website, cuffleyvillagesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Maynard Place, Cuffley, Potters Bar, EN6 4JA.
Does Cuffley and Goffs Oak Medical Practice have a branch surgery?
Yes. Cuffley and Goffs Oak Medical Practice also runs Valley View Health Centre (Goffs Lane, Goffs Oak, Waltham Cross, EN7 5ET). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Cuffley and Goffs Oak Medical Practice?
Around 13,502 patients are registered (January 2025). The surgery is part of Broxbourne Alliance PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.