GP surgery in Sunderland
Deerness Park Medical Group
Deerness Park Medical Centre, Suffolk Street, Hendon, Sunderland, SR2 8AD
Scores 17 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 18
- Easy to get through on the phone32
- Easy to contact online38
- Good experience of getting in touch15
- Did not wait too long for the appointment21
Quality of care 19
- Patients rate the surgery as good18
- Patients got what they needed23
- Doctors and nurses listen16
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets73
- Children vaccinated on time59
What patients say
114 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
68%
say their experience is good
well below the England average (77%)
-5
change since last year
2025: 73% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 53% |
| Easy to contact via website | 53% | 58% | 61% |
| Easy to contact via NHS App | 54% | 54% | 34% |
| Reception staff helpful | 82% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 34% |
| Sees preferred clinician | 29% | 42% | 31% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 82% |
| Next steps within 2 days | 94% | 93% | 92% |
| Good experience of contacting | 61% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 41% |
| Waiting time was about right | 60% | 69% | 62% |
| Remote appointment | 27% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 84% |
| Treated with care and concern | 83% | 86% | 85% |
| Considered mental wellbeing | 76% | 75% | 76% |
| Had all the information needed | 88% | 92% | 84% |
| Confidence and trust | 92% | 93% | 83% |
| Involved in decisions | 91% | 92% | 87% |
| Needs were met | 87% | 90% | 91% |
| Overall | |||
| Overall experience good | 68% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 80% |
| Supported by local services | 72% | 70% | 75% |
| Discussed managing condition | 45% | 43% | 40% |
| Agreed a care plan | 23% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 May 2017. Bank holidays may differ.
- Address
- Deerness Park Medical Centre, Suffolk Street, Hendon, Sunderland, SR2 8AD
- Phone
- 0191 565 8849
- Website
- www.deernesspark.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sunderland East PCN (a group of local surgeries that share services)
- NHS code
- A89001 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Bunny Hill Health Centre
- Hylton Lane, Downhill, Sunderland, SR5 4BW · 0191 5193222
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 July 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.4% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 3.9% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 23.7% | 14.3% |
| Obesity | 19.6% | 13.9% |
| Smoking | 15.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 58% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Deerness Park Medical Groupthis surgery | – | 17 | 52% | 68% | Yes |
| Villette SurgerySunderland, SR2 8AX | 0.2 miles | 97 | 86% | 95% | Yes |
| The New City Medical GroupSunderland, SR1 2QB | 0.3 miles | 74 | 82% | 81% | Yes |
| Ashburn Medical CentreSunderland, SR1 2HJ | 0.4 miles | 72 | 69% | 86% | Yes |
| Riverview SurgerySunderland, SR1 2HJ | 0.4 miles | 81 | 88% | 83% | Yes |
| Park Lane PracticeSunderland, SR2 7BA | 0.5 miles | 61 | 81% | 75% | Yes |
| Monkwearmouth Health CentreSunderland, SR6 0AB | 1.0 miles | 70 | 88% | 80% | Yes |
| St Bede Medical CentreSunderland, SR6 0QQ | 1.0 miles | 45 | 64% | 79% | Yes |
| Millfield Medical GroupSunderland, SR4 7AF | 1.0 miles | 41 | 50% | 82% | Yes |
| Chester SurgerySunderland, SR4 7TU | 1.4 miles | 88 | 82% | 90% | Yes |
Villette Surgery is 0.2 miles away, scores 97 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Deerness Park Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Deerness Park Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 565 8849.
How do patients rate Deerness Park Medical Group?
In the 2026 NHS GP Patient Survey, 68% of patients at Deerness Park Medical Group said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 17 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Deerness Park Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Deerness Park Medical Group as Good at its last published inspection (report published 4 July 2018).
What are the opening times of Deerness Park Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 May 2017. Bank holidays may differ.
How do I contact Deerness Park Medical Group?
Call 0191 565 8849 or visit its website, www.deernesspark.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Deerness Park Medical Centre, Suffolk Street, Hendon, Sunderland, SR2 8AD.
Does Deerness Park Medical Group have a branch surgery?
Yes. Deerness Park Medical Group also runs Bunny Hill Health Centre (Hylton Lane, Downhill, Sunderland, SR5 4BW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Deerness Park Medical Group?
Around 13,497 patients are registered (January 2025). The surgery is part of Sunderland East PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.