GP surgery in Nottingham
Derby Road Health Centre
336 Derby Road, Lenton, Nottingham, NG7 2DW
Scores 13 out of 100, poor for a GP surgery in England. 77% of patients say their experience is good and 38% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone12
- Easy to contact online67
- Good experience of getting in touch14
- Did not wait too long for the appointment11
Quality of care 19
- Patients rate the surgery as good42
- Patients got what they needed27
- Doctors and nurses listen13
- Patients trust the staff19
- Inspection rating (Good)50
- Health checks and screening done15
- Meets NHS clinical targets12
- Children vaccinated on time27
What patients say
88 patients answered the 2026 NHS survey about this surgery.
38%
find the phone easy
well below the England average (57%)
77%
say their experience is good
about the England average (77%)
+6
change since last year
2025: 71% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 38% | 57% | 48% |
| Easy to contact via website | 65% | 58% | 40% |
| Easy to contact via NHS App | 46% | 54% | 42% |
| Reception staff helpful | 89% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 23% |
| Sees preferred clinician | 43% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 69% | 84% | 81% |
| Next steps within 2 days | 94% | 93% | 93% |
| Good experience of contacting | 61% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 48% | 57% | 49% |
| Waiting time was about right | 54% | 69% | 60% |
| Remote appointment | 25% | 26% | 41% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 85% |
| Treated with care and concern | 77% | 86% | 86% |
| Considered mental wellbeing | 71% | 75% | 75% |
| Had all the information needed | 92% | 92% | 94% |
| Confidence and trust | 89% | 93% | 96% |
| Involved in decisions | 85% | 92% | 94% |
| Needs were met | 88% | 90% | 92% |
| Overall | |||
| Overall experience good | 77% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 86% |
| Supported by local services | 75% | 70% | 65% |
| Discussed managing condition | 50% | 43% | 39% |
| Agreed a care plan | 52% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 88 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 August 2023. Bank holidays may differ.
- Address
- 336 Derby Road, Lenton, Nottingham, NG7 2DW
- Phone
- 0115 896 5001
- [email protected]
- Website
- www.drhc.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- City South PCN (a group of local surgeries that share services)
- NHS code
- C84039 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 October 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.0% | 15.2% |
| Diabetes | 5.7% | 7.9% |
| Asthma | 5.9% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 8.4% | 14.3% |
| Obesity | 10.6% | 13.9% |
| Smoking | 14.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 46% | 67% |
| Cervical screening, women 50-64 | 63% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 78% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Derby Road Health Centrethis surgery | – | 13 | 38% | 77% | Yes |
| St. Luke's SurgeryNottingham, NG7 3GW | 0.5 miles | 25 | 49% | 77% | Yes |
| Radford Medical Practice (Kaur)Nottingham, NG7 3GW | 0.5 miles | 30 | 70% | 74% | Yes |
| Wollaton Park Medical CentreNottingham, NG8 1FG | 0.8 miles | 25 | 45% | 73% | Yes |
| Fairfields PracticeNottingham, NG7 5HY | 0.9 miles | 16 | 47% | 66% | Yes |
| High Green Medical PracticeNottingham, NG7 5HY | 0.9 miles | 3 | 42% | 55% | Yes |
| NC Gpa PlusNottingham, NG1 6LD | 1.0 miles | – | – | – | – |
| Parliament Street Medical CentreNottingham, NG1 6LD | 1.0 miles | 15 | 43% | 74% | Yes |
| The Univ of Nottingham Health ServNottingham, NG7 2QW | 1.0 miles | 96 | 86% | 89% | Yes |
| Greenfields Medical PracticeNottingham, NG7 6ER | 1.1 miles | 17 | 62% | 74% | Yes |
St. Luke's Surgery is 0.5 miles away, scores 25 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Derby Road Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Derby Road Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0115 896 5001.
How do patients rate Derby Road Health Centre?
In the 2026 NHS GP Patient Survey, 77% of patients at Derby Road Health Centre said their overall experience was good. The England average is 77%. 38% found it easy to get through by phone (England 57%). Its GPScore is 13 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Derby Road Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Derby Road Health Centre as Good at its last published inspection (report published 21 October 2016).
What are the opening times of Derby Road Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 8am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 August 2023. Bank holidays may differ.
How do I contact Derby Road Health Centre?
Call 0115 896 5001 or visit its website, www.drhc.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is 336 Derby Road, Lenton, Nottingham, NG7 2DW.
How many patients are registered at Derby Road Health Centre?
Around 12,862 patients are registered (January 2025). The surgery is part of City South PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.