GP surgery in Balsall Heath
Dr Walji and Colleagues
Balsall Heath Health Centre, 43 Edward Road, Birmingham, B12 9LP
Scores 47 out of 100, average for a GP surgery in England. 85% of patients say their experience is good and 71% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 44
- Easy to get through on the phone68
- Easy to contact online20
- Good experience of getting in touch54
- Did not wait too long for the appointment22
Quality of care 50
- Patients rate the surgery as good72
- Patients got what they needed19
- Doctors and nurses listen46
- Patients trust the staff58
- Inspection rating (Not rated)–
- Health checks and screening done46
- Meets NHS clinical targets33
- Children vaccinated on time26
What patients say
93 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
0
change since last year
2025: 85% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 62% |
| Easy to contact via website | 44% | 58% | 53% |
| Easy to contact via NHS App | 56% | 54% | 51% |
| Reception staff helpful | 87% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 63% | 31% | 50% |
| Sees preferred clinician | 33% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 76% | 84% | 78% |
| Next steps within 2 days | 91% | 93% | 96% |
| Good experience of contacting | 77% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 52% |
| Waiting time was about right | 60% | 69% | 49% |
| Remote appointment | 41% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 91% |
| Treated with care and concern | 89% | 86% | 90% |
| Considered mental wellbeing | 79% | 75% | 84% |
| Had all the information needed | 96% | 92% | 96% |
| Confidence and trust | 94% | 93% | 97% |
| Involved in decisions | 93% | 92% | 95% |
| Needs were met | 86% | 90% | 95% |
| Overall | |||
| Overall experience good | 85% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 64% | 79% | 72% |
| Supported by local services | 73% | 70% | 77% |
| Discussed managing condition | 58% | 43% | 53% |
| Agreed a care plan | 67% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 93 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 6:30pm |
| Tuesday | 9am to 6:30pm |
| Wednesday | 9am to 1pm 3pm to 8pm |
| Thursday | 9am to 6:30pm |
| Friday | 9am to 6:30pm |
| Saturday | 9am to 10:30am |
| Sunday | Closed |
Confirmed by the surgery on 7 August 2014. Bank holidays may differ.
- Address
- Balsall Heath Health Centre, 43 Edward Road, Birmingham, B12 9LP
- Phone
- 0121 289 3037
- [email protected]
- Website
- www.drwaljiandcolleagues.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Balsall Heath, Sparkhill & Moseley PCN (a group of local surgeries that share services)
- NHS code
- M85128 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.0% | 15.2% |
| Diabetes | 13.2% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 20.7% | 14.3% |
| Obesity | 18.5% | 13.9% |
| Smoking | 14.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 54% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dr Walji and Colleaguesthis surgery | – | 47 | 71% | 85% | Yes |
| Balsall Heath Health Centre (S)Birmingham, B12 9LP | under 0.1 miles | 39 | 66% | 79% | Yes |
| Firstcare PracticeBirmingham, B12 9LP | under 0.1 miles | 2 | 39% | 58% | Yes |
| Strensham Road SurgeryBirmingham, B12 9RR | 0.3 miles | 70 | 81% | 78% | Yes |
| The Wand Medical CentreBirmingham, B12 0UF | 0.5 miles | 31 | 53% | 78% | Yes |
| Highgate Medical CentreBirmingham, B12 0YA | 0.5 miles | 62 | 63% | 87% | Yes |
| Newport Medical GroupBirmingham, B12 8QE | 0.5 miles | 12 | 56% | 73% | Yes |
| Bellevue Medical CentreBirmingham, B5 7LX | 0.8 miles | 4 | 43% | 53% | Yes |
| The Balaji Surgery, the Sparkbrook ChcBirmingham, B11 1LU | 0.8 miles | 6 | 53% | 58% | Yes |
| Wake Green SurgeryBirmingham, B13 9HD | 0.8 miles | 37 | 51% | 75% | Yes |
Strensham Road Surgery is 0.3 miles away, scores 70 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Dr Walji and Colleagues taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dr Walji and Colleagues was taking on new patients. You can register online through the NHS website or call the surgery on 0121 289 3037.
How do patients rate Dr Walji and Colleagues?
In the 2026 NHS GP Patient Survey, 85% of patients at Dr Walji and Colleagues said their overall experience was good. The England average is 77%. 71% found it easy to get through by phone (England 57%). Its GPScore is 47 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What are the opening times of Dr Walji and Colleagues?
Reception is open Monday 9am to 6:30pm, Tuesday 9am to 6:30pm, Wednesday 9am to 1pm 3pm to 8pm, Thursday 9am to 6:30pm, Friday 9am to 6:30pm, Saturday 9am to 10:30am, Sunday closed. The surgery last confirmed these times on 7 August 2014. Bank holidays may differ.
How do I contact Dr Walji and Colleagues?
Call 0121 289 3037 or visit its website, www.drwaljiandcolleagues.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Balsall Heath Health Centre, 43 Edward Road, Birmingham, B12 9LP.
How many patients are registered at Dr Walji and Colleagues?
Around 5,093 patients are registered (January 2025). The surgery is part of Balsall Heath, Sparkhill & Moseley PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.