GP surgery in Balsall Heath
Newport Medical Group
Newport Medical Practice, 1 Newport Road, Birmingham, B12 8QE
Scores 12 out of 100, poor for a GP surgery in England. 73% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 21
- Easy to get through on the phone40
- Easy to contact online21
- Good experience of getting in touch22
- Did not wait too long for the appointment20
Quality of care 6
- Patients rate the surgery as good28
- Patients got what they needed11
- Doctors and nurses listen3
- Patients trust the staff7
- Inspection rating (Good)50
- Health checks and screening done4
- Meets NHS clinical targets6
- Children vaccinated on time1
What patients say
73 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
73%
say their experience is good
below the England average (77%)
+14
change since last year
2025: 58% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 30% |
| Easy to contact via website | 44% | 58% | 33% |
| Easy to contact via NHS App | 53% | 54% | 38% |
| Reception staff helpful | 77% | 85% | 68% |
| Seeing the same person | |||
| Has a preferred clinician | 42% | 31% | 43% |
| Sees preferred clinician | 33% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 69% |
| Next steps within 2 days | 86% | 93% | 90% |
| Good experience of contacting | 65% | 73% | 47% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 31% |
| Waiting time was about right | 60% | 69% | 48% |
| Remote appointment | 38% | 26% | 61% |
| The doctor or nurse | |||
| Good at listening | 72% | 87% | 70% |
| Treated with care and concern | 70% | 86% | 71% |
| Considered mental wellbeing | 59% | 75% | 68% |
| Had all the information needed | 91% | 92% | 88% |
| Confidence and trust | 85% | 93% | 86% |
| Involved in decisions | 83% | 92% | 84% |
| Needs were met | 83% | 90% | 80% |
| Overall | |||
| Overall experience good | 73% | 77% | 58% |
| Living with a long-term condition | |||
| Confident managing conditions | 43% | 79% | 63% |
| Supported by local services | 66% | 70% | 52% |
| Discussed managing condition | 64% | 43% | 45% |
| Agreed a care plan | 31% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 73 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 1pm |
| Tuesday | 9am to 1pm |
| Wednesday | 9am to 1pm |
| Thursday | 9am to 1pm |
| Friday | 9am to 1pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 June 2025. Bank holidays may differ.
- Address
- Newport Medical Practice, 1 Newport Road, Birmingham, B12 8QE
- Phone
- 0121 449 1327
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swb Urban Health PCN (a group of local surgeries that share services)
- NHS code
- M85164 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Ahmed B
- 234 Stoney Lane, Balsall Heath, Birmingham, B12 8AW · 01214491327
- Newport Medical Group
- 34 Grantham Road, Birmingham, B11 1LU
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.1% | 15.2% |
| Diabetes | 12.2% | 7.9% |
| Asthma | 5.2% | 6.6% |
| COPD | 0.4% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 9.2% | 14.3% |
| Obesity | 14.0% | 13.9% |
| Smoking | 11.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 29% | 67% |
| Cervical screening, women 50-64 | 53% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Newport Medical Groupthis surgery | – | 12 | 56% | 73% | Yes |
| Wake Green SurgeryBirmingham, B13 9HD | 0.5 miles | 37 | 51% | 75% | Yes |
| Balsall Heath Health Centre (S)Birmingham, B12 9LP | 0.5 miles | 39 | 66% | 79% | Yes |
| Dr Walji and ColleaguesBirmingham, B12 9LP | 0.5 miles | 47 | 71% | 85% | Yes |
| Firstcare PracticeBirmingham, B12 9LP | 0.5 miles | 2 | 39% | 58% | Yes |
| Moseley Medical CentreBirmingham, B13 9EZ | 0.5 miles | 62 | 68% | 83% | Yes |
| Strensham Road SurgeryBirmingham, B12 9RR | 0.6 miles | 70 | 81% | 78% | Yes |
| Weather Oak Medical CentreBirmingham, B11 4RA | 0.6 miles | 34 | 66% | 71% | Yes |
| Fernley Medical CentreBirmingham, B11 4AN | 0.6 miles | 41 | 65% | 82% | Yes |
| The Balaji Surgery, the Sparkbrook ChcBirmingham, B11 1LU | 0.8 miles | 6 | 53% | 58% | Yes |
Wake Green Surgery is 0.5 miles away, scores 37 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Newport Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Newport Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0121 449 1327.
How do patients rate Newport Medical Group?
In the 2026 NHS GP Patient Survey, 73% of patients at Newport Medical Group said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Newport Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Newport Medical Group as Good at its last published inspection (report published 20 April 2026).
What are the opening times of Newport Medical Group?
Reception is open Monday 9am to 1pm, Tuesday 9am to 1pm, Wednesday 9am to 1pm, Thursday 9am to 1pm, Friday 9am to 1pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 June 2025. Bank holidays may differ.
How do I contact Newport Medical Group?
Call 0121 449 1327. You can also book and order repeat prescriptions in the NHS App. The address is Newport Medical Practice, 1 Newport Road, Birmingham, B12 8QE.
Does Newport Medical Group have a branch surgery?
Yes. Newport Medical Group also runs Dr Ahmed B (234 Stoney Lane, Balsall Heath, Birmingham, B12 8AW) and Newport Medical Group (34 Grantham Road, Birmingham, B11 1LU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Newport Medical Group?
Around 13,541 patients are registered (January 2025). The surgery is part of Swb Urban Health PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.