GP surgery in Birmingham
Druids Heath Surgery
27 Pound Road, Druids Heath, Birmingham, B14 5SB
Scores 71 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 64
- Easy to get through on the phone58
- Easy to contact online51
- Good experience of getting in touch65
- Did not wait too long for the appointment66
Quality of care 78
- Patients rate the surgery as good80
- Patients got what they needed61
- Doctors and nurses listen74
- Patients trust the staff84
- Inspection rating (Good)50
- Health checks and screening done90
- Meets NHS clinical targets27
- Children vaccinated on time8
What patients say
124 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 86% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 65% |
| Easy to contact via website | 59% | 58% | 30% |
| Easy to contact via NHS App | 66% | 54% | 22% |
| Reception staff helpful | 92% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 39% |
| Sees preferred clinician | 45% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 78% |
| Next steps within 2 days | 94% | 93% | 82% |
| Good experience of contacting | 80% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 57% |
| Waiting time was about right | 77% | 69% | 86% |
| Remote appointment | 32% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 88% |
| Treated with care and concern | 92% | 86% | 86% |
| Considered mental wellbeing | 86% | 75% | 80% |
| Had all the information needed | 98% | 92% | 93% |
| Confidence and trust | 97% | 93% | 96% |
| Involved in decisions | 96% | 92% | 92% |
| Needs were met | 93% | 90% | 95% |
| Overall | |||
| Overall experience good | 88% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 74% |
| Supported by local services | 69% | 70% | 69% |
| Discussed managing condition | 49% | 43% | 48% |
| Agreed a care plan | 60% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 124 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 4 June 2025. Bank holidays may differ.
- Address
- 27 Pound Road, Druids Heath, Birmingham, B14 5SB
- Phone
- 0121 430 5461
- [email protected]
- Website
- www.acemedicalpartnership.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Smartcare Central PCN (a group of local surgeries that share services)
- NHS code
- M85136 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Birmingham Heartlands Surgery
- Gray Street, Birmingham, B9 4LS
- Maypole Health Centre A
- 10 Sladepool Farm Road, Kings Heath, Birmingham, B14 5DJ
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 October 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.5% | 15.2% |
| Diabetes | 9.9% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 22.3% | 14.3% |
| Obesity | 21.8% | 13.9% |
| Smoking | 21.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 85% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Druids Heath Surgerythis surgery | – | 71 | 66% | 88% | Yes |
| Maypole Health Surgery YBirmingham, B14 5DJ | 0.6 miles | 64 | 62% | 80% | Yes |
| Grafton Road SurgerySolihull, B90 1NG | 1.3 miles | 55 | 67% | 83% | Yes |
| Hollywood Medical CentreBirmingham, B47 5DP | 1.3 miles | 71 | 78% | 88% | Yes |
| Rea Valley Health PartnershipBirmingham, B38 8QS | 1.3 miles | 66 | 63% | 86% | Yes |
| Featherstone Medical CentreBirmingham, B14 6AA | 1.5 miles | 32 | 83% | 73% | Yes |
| Kingsfield Medical CentreBirmingham, B14 6AA | 1.5 miles | 53 | 57% | 85% | Yes |
| Wychall Lane SurgeryBirmingham, B38 8TE | 1.6 miles | 29 | 47% | 78% | Yes |
| Northwood Medical CentreBirmingham, B30 1BY | 1.6 miles | 50 | 64% | 77% | Yes |
| Hawkesley Medical PracticeBirmingham, B38 9TJ | 1.8 miles | 61 | 67% | 78% | Yes |
Common questions
Is Druids Heath Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Druids Heath Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 430 5461.
How do patients rate Druids Heath Surgery?
In the 2026 NHS GP Patient Survey, 88% of patients at Druids Heath Surgery said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 71 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Druids Heath Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Druids Heath Surgery as Good at its last published inspection (report published 20 October 2016).
What are the opening times of Druids Heath Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 4 June 2025. Bank holidays may differ.
How do I contact Druids Heath Surgery?
Call 0121 430 5461 or visit its website, www.acemedicalpartnership.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 27 Pound Road, Druids Heath, Birmingham, B14 5SB.
Does Druids Heath Surgery have a branch surgery?
Yes. Druids Heath Surgery also runs Birmingham Heartlands Surgery (Gray Street, Birmingham, B9 4LS) and Maypole Health Centre A (10 Sladepool Farm Road, Kings Heath, Birmingham, B14 5DJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Druids Heath Surgery?
Around 10,843 patients are registered (January 2025). The surgery is part of Smartcare Central PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.