GP surgery in Kensington and Chelsea
Earls Court Surgery
269 Old Brompton Road, Earls Court, London, SW5 9JA
Scores 89 out of 100, excellent for a GP surgery in England. 86% of patients say their experience is good and 84% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 95
- Easy to get through on the phone88
- Easy to contact online92
- Good experience of getting in touch95
- Did not wait too long for the appointment86
Quality of care 76
- Patients rate the surgery as good74
- Patients got what they needed97
- Doctors and nurses listen98
- Patients trust the staff95
- Inspection rating (Requires improvement)2
- Health checks and screening done76
- Meets NHS clinical targets11
- Children vaccinated on time26
What patients say
104 patients answered the 2026 NHS survey about this surgery.
84%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 85% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 84% | 57% | 91% |
| Easy to contact via website | 80% | 58% | 68% |
| Easy to contact via NHS App | 81% | 54% | 75% |
| Reception staff helpful | 91% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 67% | 31% | 70% |
| Sees preferred clinician | 74% | 42% | 63% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 90% |
| Next steps within 2 days | 82% | 93% | 90% |
| Good experience of contacting | 93% | 73% | 87% |
| The appointment | |||
| Offered a choice of time or day | 78% | 57% | 87% |
| Waiting time was about right | 85% | 69% | 81% |
| Remote appointment | 28% | 26% | 42% |
| The doctor or nurse | |||
| Good at listening | 98% | 87% | 90% |
| Treated with care and concern | 99% | 86% | 88% |
| Considered mental wellbeing | 92% | 75% | 82% |
| Had all the information needed | 97% | 92% | 94% |
| Confidence and trust | 99% | 93% | 92% |
| Involved in decisions | 97% | 92% | 95% |
| Needs were met | 99% | 90% | 93% |
| Overall | |||
| Overall experience good | 86% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 86% |
| Supported by local services | 61% | 70% | 69% |
| Discussed managing condition | 64% | 43% | 57% |
| Agreed a care plan | 68% | 46% | 63% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 January 2024. Bank holidays may differ.
- Address
- 269 Old Brompton Road, Earls Court, London, SW5 9JA
- Phone
- 020 7370 2643
- [email protected]
- Website
- www.earlscourtsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brompton Health PCN (a group of local surgeries that share services)
- NHS code
- E87750 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 29 October 2021
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.7% | 15.2% |
| Diabetes | 5.4% | 7.9% |
| Asthma | 2.7% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 1.9% | 3.0% |
| Depression | 6.1% | 14.3% |
| Obesity | 10.7% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 48% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 85% | 68% |
| Blood pressure checked in last 5 years (45+) | 69% | 87% |
| Diabetes: blood pressure on target | 93% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Earls Court Surgerythis surgery | – | 89 | 84% | 86% | Yes |
| Brompton Medical CentreLondon, SW5 0EA | 0.1 mile | 63 | 82% | 80% | Yes |
| Earls Court Medical CentreLondon, SW5 9AD | 0.2 miles | 58 | 70% | 82% | Yes |
| Health and Wellbeing Centre, Earls CourtLondon, SW5 0PT | 0.3 miles | 10 | 48% | 67% | Yes |
| North Fulham SurgeryLondon, SW6 1TN | 0.4 miles | 86 | 77% | 90% | Yes |
| Rosary Garden SurgeryLondon, SW7 4NQ | 0.4 miles | 72 | 82% | 85% | Yes |
| North End Medical CentreLondon, W14 9PR | 0.5 miles | 61 | 71% | 83% | Yes |
| The Fulham Medical CentreLondon, SW6 1BG | 0.6 miles | 80 | 81% | 84% | Yes |
| The Abingdon Health CentreLondon, W8 6EG | 0.6 miles | 86 | 90% | 93% | Yes |
| GP at HandLondon, SW6 7SX | 0.6 miles | 13 | 46% | 68% | Yes |
Common questions
Is Earls Court Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Earls Court Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 7370 2643.
How do patients rate Earls Court Surgery?
In the 2026 NHS GP Patient Survey, 86% of patients at Earls Court Surgery said their overall experience was good. The England average is 77%. 84% found it easy to get through by phone (England 57%). Its GPScore is 89 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Earls Court Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Earls Court Surgery as Requires improvement at its last published inspection (report published 29 October 2021).
What are the opening times of Earls Court Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 January 2024. Bank holidays may differ.
How do I contact Earls Court Surgery?
Call 020 7370 2643 or visit its website, www.earlscourtsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 269 Old Brompton Road, Earls Court, London, SW5 9JA.
How many patients are registered at Earls Court Surgery?
Around 4,367 patients are registered (January 2025). The surgery is part of Brompton Health PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.