GP surgery in Hammersmith and Fulham
GP at Hand
139 Lillie Road, Fulham, London, SW6 7SX
Scores 13 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 46% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone21
- Easy to contact online59
- Good experience of getting in touch18
- Did not wait too long for the appointment10
Quality of care 15
- Patients rate the surgery as good17
- Patients got what they needed44
- Doctors and nurses listen53
- Patients trust the staff19
- Inspection rating (Good)50
- Health checks and screening done0
- Meets NHS clinical targets19
- Children vaccinated on time3
What patients say
86 patients answered the 2026 NHS survey about this surgery.
46%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
0
change since last year
2025: 68% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 46% | 57% | 38% |
| Easy to contact via website | 62% | 58% | 45% |
| Easy to contact via NHS App | 46% | 54% | 33% |
| Reception staff helpful | 77% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 9% | 31% | 14% |
| Sees preferred clinician | 12% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 78% |
| Next steps within 2 days | 82% | 93% | 93% |
| Good experience of contacting | 63% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 89% | 57% | 85% |
| Waiting time was about right | 53% | 69% | 49% |
| Remote appointment | 65% | 26% | 78% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 85% |
| Treated with care and concern | 83% | 86% | 80% |
| Considered mental wellbeing | 66% | 75% | 68% |
| Had all the information needed | 88% | 92% | 88% |
| Confidence and trust | 89% | 93% | 91% |
| Involved in decisions | 91% | 92% | 93% |
| Needs were met | 90% | 90% | 88% |
| Overall | |||
| Overall experience good | 68% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 89% |
| Supported by local services | 74% | 70% | 58% |
| Discussed managing condition | 45% | 43% | 53% |
| Agreed a care plan | 43% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 86 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 December 2022. Bank holidays may differ.
- Address
- 139 Lillie Road, Fulham, London, SW6 7SX
- Phone
- 0330 303 8000
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- GP at Hand PCN (a group of local surgeries that share services)
- NHS code
- E85124 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Cabot Place
- Unit R1:340, Cabot Place, London, E14 4QT
- Drummond St
- 184 Drummond Street, London, NW1 3HP
- Heron House
- Heron House, 10 Dean Farrar Street, London, SW1H 0DX
- GP at Hand Wimbeldon
- Raynes Park Health Centre, 1 Lambton Road, Wimbledon, London, SW20 0LW
- Unit 23 (4)
- The Coda Centre, Munster Road, London, SW6 6AW
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 May 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 2.5% | 15.2% |
| Diabetes | 1.1% | 7.9% |
| Asthma | 3.0% | 6.6% |
| COPD | 0.1% | 1.9% |
| Coronary heart disease | 0.3% | 3.0% |
| Depression | 3.3% | 14.3% |
| Obesity | 3.1% | 13.9% |
| Smoking | 10.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 49% | 67% |
| Cervical screening, women 50-64 | 48% | 75% |
| Blood pressure controlled (hypertension, under 80) | 52% | 68% |
| Blood pressure checked in last 5 years (45+) | 60% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 63% | 78% |
| Asthma: annual review | 19% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| GP at Handthis surgery | – | 13 | 46% | 68% | Yes |
| North Fulham SurgeryLondon, SW6 1TN | 0.2 miles | 86 | 77% | 90% | Yes |
| North End Medical CentreLondon, W14 9PR | 0.2 miles | 61 | 71% | 83% | Yes |
| Cassidy Road Medical CentreLondon, SW6 5PX | 0.4 miles | 26 | 53% | 64% | Yes |
| The Medical Centre, Dr Jefferies & PartnLondon, SW6 6BQ | 0.5 miles | 24 | 61% | 73% | Yes |
| Fulham Cross Medical CentreLondon, SW6 7PP | 0.5 miles | 48 | 79% | 73% | Yes |
| The Fulham Medical CentreLondon, SW6 1BG | 0.5 miles | 80 | 81% | 84% | Yes |
| Earls Court SurgeryLondon, SW5 9JA | 0.6 miles | 89 | 84% | 86% | Yes |
| Ashville SurgeryLondon, SW6 4HS | 0.6 miles | 66 | 61% | 85% | Yes |
| Brompton Medical CentreLondon, SW5 0EA | 0.7 miles | 63 | 82% | 80% | Yes |
North Fulham Surgery is 0.2 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is GP at Hand taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), GP at Hand was taking on new patients. You can register online through the NHS website or call the surgery on 0330 303 8000.
How do patients rate GP at Hand?
In the 2026 NHS GP Patient Survey, 68% of patients at GP at Hand said their overall experience was good. The England average is 77%. 46% found it easy to get through by phone (England 57%). Its GPScore is 13 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for GP at Hand?
The Care Quality Commission, which inspects GP surgeries in England, rated GP at Hand as Good at its last published inspection (report published 21 May 2019).
What are the opening times of GP at Hand?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 December 2022. Bank holidays may differ.
How do I contact GP at Hand?
Call 0330 303 8000. You can also book and order repeat prescriptions in the NHS App. The address is 139 Lillie Road, Fulham, London, SW6 7SX.
Does GP at Hand have a branch surgery?
Yes. GP at Hand also runs Cabot Place (Unit R1:340, Cabot Place, London, E14 4QT) and Drummond St (184 Drummond Street, London, NW1 3HP) and Heron House (Heron House, 10 Dean Farrar Street, London, SW1H 0DX) and GP at Hand Wimbeldon (Raynes Park Health Centre, 1 Lambton Road, Wimbledon, London, SW20 0LW) and Unit 23 (4) (The Coda Centre, Munster Road, London, SW6 6AW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at GP at Hand?
Around 100,329 patients are registered (January 2025). The surgery is part of GP at Hand PCN, a group of local surgeries that share staff and services, in the West and North London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.