GP surgery in Bromley
Elm House Surgery
Beckenham Beacon, 379 Croydon Road, Beckenham, BR3 3FD
Scores 57 out of 100, average for a GP surgery in England. 84% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 45
- Easy to get through on the phone24
- Easy to contact online54
- Good experience of getting in touch41
- Did not wait too long for the appointment69
Quality of care 71
- Patients rate the surgery as good67
- Patients got what they needed89
- Doctors and nurses listen90
- Patients trust the staff87
- Inspection rating (Good)50
- Health checks and screening done7
- Meets NHS clinical targets23
- Children vaccinated on time43
What patients say
125 patients answered the 2026 NHS survey about this surgery.
47%
find the phone easy
well below the England average (57%)
84%
say their experience is good
above the England average (77%)
+9
change since last year
2025: 75% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 47% | 57% | 36% |
| Easy to contact via website | 60% | 58% | 49% |
| Easy to contact via NHS App | 63% | 54% | 44% |
| Reception staff helpful | 93% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 22% |
| Sees preferred clinician | 40% | 42% | 8% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 83% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 72% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 58% |
| Waiting time was about right | 78% | 69% | 69% |
| Remote appointment | 16% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 84% |
| Treated with care and concern | 96% | 86% | 85% |
| Considered mental wellbeing | 88% | 75% | 63% |
| Had all the information needed | 94% | 92% | 93% |
| Confidence and trust | 98% | 93% | 93% |
| Involved in decisions | 98% | 92% | 90% |
| Needs were met | 97% | 90% | 88% |
| Overall | |||
| Overall experience good | 84% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 79% |
| Supported by local services | 68% | 70% | 70% |
| Discussed managing condition | 32% | 43% | 31% |
| Agreed a care plan | 33% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 125 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to 10:30am |
| Sunday | Closed |
Confirmed by the surgery on 15 January 2024. Bank holidays may differ.
- Address
- Beckenham Beacon, 379 Croydon Road, Beckenham, BR3 3FD
- Phone
- 020 8650 0173
- [email protected]
- Website
- www.elmhousesurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Beckenham PCN (a group of local surgeries that share services)
- NHS code
- G84027 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.9% | 15.2% |
| Diabetes | 5.3% | 7.9% |
| Asthma | 5.3% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 13.4% | 14.3% |
| Obesity | 11.1% | 13.9% |
| Smoking | 10.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 50% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Elm House Surgerythis surgery | – | 57 | 48% | 84% | Yes |
| Cator Medical CentreBeckenham, BR3 3FD | under 0.1 miles | 72 | 50% | 91% | – |
| Bromleag Care PracticeBeckenham, BR3 1DU | 0.4 miles | 43 | 62% | 77% | Yes |
| Manor Road SurgeryBeckenham, BR3 5LE | 0.5 miles | 58 | 86% | 83% | Yes |
| Eden Park SurgeryBeckenham, BR3 4DQ | 0.5 miles | 38 | 59% | 82% | Yes |
| Cornerways SurgeryBeckenham, BR3 5LG | 0.6 miles | 50 | 46% | 83% | Yes |
| St James' PracticeBeckenham, BR3 4DG | 0.6 miles | 60 | 62% | 85% | Yes |
| Robin Hood SurgeryLondon, SE20 7AB | 1.1 miles | 46 | 57% | 87% | Yes |
| Anerley SurgeryLondon, SE20 8TJ | 1.3 miles | 59 | 71% | 85% | Yes |
| Oakfield SurgeryLondon, SE20 8QA | 1.4 miles | 61 | 72% | 82% | Yes |
Common questions
Is Elm House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Elm House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8650 0173.
How do patients rate Elm House Surgery?
In the 2026 NHS GP Patient Survey, 84% of patients at Elm House Surgery said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 57 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Elm House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Elm House Surgery as Good at its last published inspection (report published 25 November 2016).
What are the opening times of Elm House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday 8am to 10:30am, Sunday closed. The surgery last confirmed these times on 15 January 2024. Bank holidays may differ.
How do I contact Elm House Surgery?
Call 020 8650 0173 or visit its website, www.elmhousesurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is Beckenham Beacon, 379 Croydon Road, Beckenham, BR3 3FD.
How many patients are registered at Elm House Surgery?
Around 20,804 patients are registered (January 2025). The surgery is part of Beckenham PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.