GP surgery in Radford
Engleton House Surgery
Engleton House, 2 Villa Road, Coventry, CV6 3HZ
Scores 83 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 77% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 86
- Easy to get through on the phone78
- Easy to contact online91
- Good experience of getting in touch87
- Did not wait too long for the appointment71
Quality of care 75
- Patients rate the surgery as good90
- Patients got what they needed46
- Doctors and nurses listen83
- Patients trust the staff66
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets72
- Children vaccinated on time52
What patients say
98 patients answered the 2026 NHS survey about this surgery.
77%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+8
change since last year
2025: 83% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 77% | 57% | 70% |
| Easy to contact via website | 78% | 58% | 40% |
| Easy to contact via NHS App | 73% | 54% | 45% |
| Reception staff helpful | 93% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 20% |
| Sees preferred clinician | 42% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 87% |
| Next steps within 2 days | 97% | 93% | 96% |
| Good experience of contacting | 88% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 66% |
| Waiting time was about right | 79% | 69% | 78% |
| Remote appointment | 28% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 87% |
| Treated with care and concern | 92% | 86% | 88% |
| Considered mental wellbeing | 90% | 75% | 79% |
| Had all the information needed | 97% | 92% | 90% |
| Confidence and trust | 95% | 93% | 95% |
| Involved in decisions | 95% | 92% | 93% |
| Needs were met | 91% | 90% | 87% |
| Overall | |||
| Overall experience good | 92% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 85% |
| Supported by local services | 75% | 70% | 60% |
| Discussed managing condition | 52% | 43% | 67% |
| Agreed a care plan | 61% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 May 2024. Bank holidays may differ.
- Address
- Engleton House, 2 Villa Road, Coventry, CV6 3HZ
- Phone
- 024 7659 2012
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- CW Unity PCN (a group of local surgeries that share services)
- NHS code
- M86009 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Thomson (Coventry University)
- The Hub, Jordan Well, Coventry, CV1 5QP · 02476838333
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 9 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.5% | 15.2% |
| Diabetes | 3.5% | 7.9% |
| Asthma | 3.6% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 1.2% | 3.0% |
| Depression | 9.4% | 14.3% |
| Obesity | 6.8% | 13.9% |
| Smoking | 17.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 42% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Engleton House Surgerythis surgery | – | 83 | 77% | 92% | Yes |
| Moseley Avenue SurgeryCoventry, CV6 1HS | 0.3 miles | 38 | 58% | 77% | Yes |
| Coventry GP Group of PracticesCoventry, CV6 3FA | 0.6 miles | 6 | 55% | 64% | Yes |
| George Eliot Medical CentreCoventry, CV1 4JH | 0.7 miles | 72 | 74% | 89% | Yes |
| Hillfields - Dr BanoCoventry, CV1 4FS | 0.9 miles | 51 | 70% | 80% | Yes |
| Hillfields Health Centre - 1Coventry, CV1 4FS | 0.9 miles | 29 | 65% | 73% | Yes |
| Alliance Teaching PracticesCoventry, CV6 5AR | 0.9 miles | 9 | 40% | 61% | Yes |
| Meridian PracticeCoventry, CV1 4FS | 1.0 miles | 66 | 64% | 87% | Yes |
| Priory Gate PracticeCoventry, CV1 4FS | 1.0 miles | 62 | 68% | 78% | Yes |
| Central Medical CentreCoventry, CV6 5DF | 1.0 miles | 58 | 88% | 83% | Yes |
Common questions
Is Engleton House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Engleton House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 024 7659 2012.
How do patients rate Engleton House Surgery?
In the 2026 NHS GP Patient Survey, 92% of patients at Engleton House Surgery said their overall experience was good. The England average is 77%. 77% found it easy to get through by phone (England 57%). Its GPScore is 83 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Engleton House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Engleton House Surgery as Good at its last published inspection (report published 9 January 2017).
What are the opening times of Engleton House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 May 2024. Bank holidays may differ.
How do I contact Engleton House Surgery?
Call 024 7659 2012. You can also book and order repeat prescriptions in the NHS App. The address is Engleton House, 2 Villa Road, Coventry, CV6 3HZ.
Does Engleton House Surgery have a branch surgery?
Yes. Engleton House Surgery also runs Dr Thomson (Coventry University) (The Hub, Jordan Well, Coventry, CV1 5QP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Engleton House Surgery?
Around 25,293 patients are registered (January 2025). The surgery is part of CW Unity PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.