GP surgery in Ipswich
Essex University Partnership NHS Trust
70-74 St. Helens Street, Ipswich, IP4 2LA
Too few patients answered the 2026 NHS survey to give a fair score. It is not taking on new patients at the moment.
What patients say
27 patients answered the 2026 NHS survey about this surgery.
33%
find the phone easy
well below the England average (57%)
41%
say their experience is good
well below the England average (77%)
-20
change since last year
2025: 62% · 2026: 41%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 33% | 57% | 44% |
| Easy to contact via website | 19% | 58% | 39% |
| Easy to contact via NHS App | 0% | 54% | 6% |
| Reception staff helpful | 57% | 85% | 60% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 64% | 84% | 91% |
| Next steps within 2 days | 91% | 93% | 89% |
| Good experience of contacting | 39% | 73% | 44% |
| The appointment | |||
| Offered a choice of time or day | 20% | 57% | 47% |
| Waiting time was about right | 35% | 69% | 62% |
| Remote appointment | 85% | 26% | 84% |
| The doctor or nurse | |||
| Good at listening | 38% | 87% | 65% |
| Treated with care and concern | 40% | 86% | 68% |
| Considered mental wellbeing | 31% | 75% | 64% |
| Had all the information needed | 58% | 92% | 75% |
| Confidence and trust | 47% | 93% | 70% |
| Involved in decisions | 40% | 92% | 73% |
| Needs were met | 41% | 90% | 66% |
| Overall | |||
| Overall experience good | 41% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 33% | 79% | 35% |
| Supported by local services | 42% | 70% | 53% |
| Discussed managing condition | 5% | 43% | 62% |
Green means at least 2 points better than England, red at least 2 points worse. With about 27 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | Unknown |
| Tuesday | Unknown |
| Wednesday | Unknown |
| Thursday | Unknown |
| Friday | Unknown |
| Saturday | Unknown |
| Sunday | Unknown |
Bank holidays may differ.
- Address
- 70-74 St. Helens Street, Ipswich, IP4 2LA
- Phone
- 01473 341763
- Online
- Book, order repeat prescriptions and see records in the NHS App
- NHS code
- Y06499 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Essex University Partnership NHS Trustthis surgery | – | – | 33% | 41% | No |
| Dr Solway and Dr Roy PracticeIpswich, IP4 2PZ | 0.1 mile | 73 | 73% | 81% | Yes |
| Orchard Medical PracticeIpswich, IP4 2PZ | 0.1 mile | 85 | 73% | 89% | Yes |
| Barrack Lane Medical CentreIpswich, IP1 3NQ | 0.8 miles | 64 | 62% | 82% | Yes |
| Ivry Street Medical PracticeIpswich, IP1 3QW | 0.8 miles | 65 | 63% | 86% | Yes |
| Burlington Primary CareIpswich, IP1 2EU | 0.8 miles | 23 | 45% | 68% | Yes |
| The Derby Road PracticeIpswich, IP3 8DN | 0.9 miles | 80 | 74% | 82% | Yes |
| Felixstowe Road Medical PracticeIpswich, IP3 9BN | 1.1 miles | 67 | 71% | 80% | Yes |
| Two Rivers Medical CentreIpswich, IP4 5PB | 1.4 miles | 57 | 44% | 82% | Yes |
| Cardinal Medical PracticeIpswich, IP1 5EN | 1.8 miles | 7 | 25% | 66% | Yes |
Common questions
Is Essex University Partnership NHS Trust taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), Essex University Partnership NHS Trust was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate Essex University Partnership NHS Trust?
In the 2026 NHS GP Patient Survey, 41% of patients at Essex University Partnership NHS Trust said their overall experience was good. The England average is 77%. 33% found it easy to get through by phone (England 57%).
What are the opening times of Essex University Partnership NHS Trust?
Reception is open Monday Unknown, Tuesday Unknown, Wednesday Unknown, Thursday Unknown, Friday Unknown, Saturday Unknown, Sunday Unknown. Bank holidays may differ.
How do I contact Essex University Partnership NHS Trust?
Call 01473 341763. You can also book and order repeat prescriptions in the NHS App. The address is 70-74 St. Helens Street, Ipswich, IP4 2LA.
How many patients are registered at Essex University Partnership NHS Trust?
Around 221 patients are registered (January 2026).
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.