GP surgery in County Durham
Evenwood Medical Practice
Evenwood Medical Centre, Copeland Lane, Evenwood, Bishop Auckland, DL14 9SU
Scores 97 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 91% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 98
- Easy to get through on the phone96
- Easy to contact online75
- Good experience of getting in touch100
- Did not wait too long for the appointment99
Quality of care 94
- Patients rate the surgery as good94
- Patients got what they needed98
- Doctors and nurses listen75
- Patients trust the staff31
- Inspection rating (Good)50
- Health checks and screening done95
- Meets NHS clinical targets89
- Children vaccinated on time97
What patients say
103 patients answered the 2026 NHS survey about this surgery.
91%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
-5
change since last year
2025: 98% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 91% | 57% | 99% |
| Easy to contact via website | 69% | 58% | 98% |
| Easy to contact via NHS App | 85% | 54% | 95% |
| Reception staff helpful | 100% | 85% | 100% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 27% |
| Sees preferred clinician | 77% | 42% | 76% |
| What happened when they got in touch | |||
| Knew what would happen next | 99% | 84% | 99% |
| Next steps within 2 days | 99% | 93% | 97% |
| Good experience of contacting | 100% | 73% | 96% |
| The appointment | |||
| Offered a choice of time or day | 78% | 57% | 96% |
| Waiting time was about right | 97% | 69% | 95% |
| Remote appointment | 14% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 96% |
| Treated with care and concern | 100% | 86% | 96% |
| Considered mental wellbeing | 79% | 75% | 90% |
| Had all the information needed | 98% | 92% | 97% |
| Confidence and trust | 91% | 93% | 97% |
| Involved in decisions | 91% | 92% | 97% |
| Needs were met | 99% | 90% | 97% |
| Overall | |||
| Overall experience good | 93% | 77% | 98% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 87% |
| Supported by local services | 86% | 70% | 89% |
| Discussed managing condition | 59% | 43% | 55% |
| Agreed a care plan | 54% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to noon 1pm to 6pm |
| Tuesday | 8am to 1pm |
| Wednesday | 8am to 1pm |
| Thursday | 8am to noon 1pm to 6pm |
| Friday | 8am to noon 2pm to 5pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 October 2025. Bank holidays may differ.
- Address
- Evenwood Medical Centre, Copeland Lane, Evenwood, Bishop Auckland, DL14 9SU
- Phone
- 01388 832236
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Teesdale PCN (a group of local surgeries that share services)
- NHS code
- A83626 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.1% | 15.2% |
| Diabetes | 13.6% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 3.3% | 1.9% |
| Coronary heart disease | 5.1% | 3.0% |
| Depression | 9.4% | 14.3% |
| Obesity | 25.6% | 13.9% |
| Smoking | 18.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 86% | 68% |
| Blood pressure checked in last 5 years (45+) | 94% | 87% |
| Diabetes: blood pressure on target | 90% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Evenwood Medical Practicethis surgery | – | 97 | 91% | 93% | Yes |
| Woodview Medical PracticeBishop Auckland, DL13 5AF | 1.9 miles | 100 | 98% | 95% | Yes |
| Pinfold Medical PracticeBishop Auckland, DL13 5NX | 3.1 miles | 92 | 87% | 91% | Yes |
| Auckland Medical GroupBishop Auckland, DL14 6RP | 3.7 miles | 72 | 70% | 88% | Yes |
| Station View Medical CentreBishop Auckland, DL14 6AB | 4.1 miles | 64 | 66% | 83% | Yes |
| Bishopgate Medical CentreBishop Auckland, DL14 7EJ | 4.3 miles | 88 | 65% | 91% | Yes |
| Hallgarth SurgeryShildon, DL4 2HP | 4.7 miles | 70 | 77% | 76% | Yes |
| Gainford SurgeryDarlington, DL2 3BE | 5.2 miles | 100 | 98% | 100% | Yes |
| North House SurgeryCrook, DL15 9HU | 6.7 miles | 32 | 44% | 75% | Yes |
| Willington Medical GroupCrook, DL15 0EQ | 6.7 miles | 69 | 71% | 87% | Yes |
Common questions
Is Evenwood Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Evenwood Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01388 832236.
How do patients rate Evenwood Medical Practice?
In the 2026 NHS GP Patient Survey, 93% of patients at Evenwood Medical Practice said their overall experience was good. The England average is 77%. 91% found it easy to get through by phone (England 57%). Its GPScore is 97 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Evenwood Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Evenwood Medical Practice as Good at its last published inspection (report published 3 March 2017).
What are the opening times of Evenwood Medical Practice?
Reception is open Monday 8am to noon 1pm to 6pm, Tuesday 8am to 1pm, Wednesday 8am to 1pm, Thursday 8am to noon 1pm to 6pm, Friday 8am to noon 2pm to 5pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 October 2025. Bank holidays may differ.
How do I contact Evenwood Medical Practice?
Call 01388 832236. You can also book and order repeat prescriptions in the NHS App. The address is Evenwood Medical Centre, Copeland Lane, Evenwood, Bishop Auckland, DL14 9SU.
How many patients are registered at Evenwood Medical Practice?
Around 2,275 patients are registered (January 2025). The surgery is part of Teesdale PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.