GP surgery in Bishop Auckland
Auckland Medical Group
The Old Fire House, Watling Road, Bishop Auckland, DL14 6RP
Scores 72 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone66
- Easy to contact online11
- Good experience of getting in touch58
- Did not wait too long for the appointment71
Quality of care 82
- Patients rate the surgery as good80
- Patients got what they needed59
- Doctors and nurses listen74
- Patients trust the staff73
- Inspection rating (Good)50
- Health checks and screening done63
- Meets NHS clinical targets93
- Children vaccinated on time84
What patients say
109 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+13
change since last year
2025: 75% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 63% |
| Easy to contact via website | 38% | 58% | 34% |
| Easy to contact via NHS App | 68% | 54% | 51% |
| Reception staff helpful | 91% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 19% |
| Sees preferred clinician | 27% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 76% |
| Next steps within 2 days | 97% | 93% | 96% |
| Good experience of contacting | 78% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 43% |
| Waiting time was about right | 78% | 69% | 67% |
| Remote appointment | 29% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 81% |
| Treated with care and concern | 94% | 86% | 82% |
| Considered mental wellbeing | 88% | 75% | 68% |
| Had all the information needed | 93% | 92% | 92% |
| Confidence and trust | 96% | 93% | 85% |
| Involved in decisions | 97% | 92% | 88% |
| Needs were met | 92% | 90% | 82% |
| Overall | |||
| Overall experience good | 88% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 75% |
| Supported by local services | 77% | 70% | 73% |
| Discussed managing condition | 49% | 43% | 36% |
| Agreed a care plan | 24% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 November 2025. Bank holidays may differ.
- Address
- The Old Fire House, Watling Road, Bishop Auckland, DL14 6RP
- Phone
- 01388 602728
- Website
- www.aucklandmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bishop Auckland PCN (a group of local surgeries that share services)
- NHS code
- A83021 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- St Helens, Auckland
- The Surgery, 16 Manor Road, St Helens Auckland, Bishop Auckland, DL14 9EP · 01388 604163
- Toft Hill
- The Surgery, 51 Toft Hill, Bishop Auckland, DL14 0JA · 01388 834843
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 October 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.9% | 15.2% |
| Diabetes | 11.3% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 4.2% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 20.2% | 14.3% |
| Obesity | 19.3% | 13.9% |
| Smoking | 15.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 62% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Auckland Medical Groupthis surgery | – | 72 | 70% | 88% | Yes |
| Station View Medical CentreBishop Auckland, DL14 6AB | 0.6 miles | 64 | 66% | 83% | Yes |
| Bishopgate Medical CentreBishop Auckland, DL14 7EJ | 0.8 miles | 88 | 65% | 91% | Yes |
| Hallgarth SurgeryShildon, DL4 2HP | 1.7 miles | 70 | 77% | 76% | Yes |
| Evenwood Medical PracticeBishop Auckland, DL14 9SU | 3.7 miles | 97 | 91% | 93% | Yes |
| Jubilee Medical GroupNewton Aycliffe, DL5 4SE | 4.1 miles | 32 | 58% | 81% | Yes |
| Willington Medical GroupCrook, DL15 0EQ | 4.3 miles | 69 | 71% | 87% | Yes |
| Pease Way Medical CentreNewton Aycliffe, DL5 5NH | 4.6 miles | 16 | 53% | 65% | Yes |
| Bewick Crescent SurgeryNewton Aycliffe, DL5 5LH | 4.8 miles | 43 | 56% | 81% | Yes |
| Bishops Close Medical PracticeSpennymoor, DL16 6ED | 4.8 miles | 61 | 71% | 82% | Yes |
Bishopgate Medical Centre is 0.8 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Auckland Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Auckland Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01388 602728.
How do patients rate Auckland Medical Group?
In the 2026 NHS GP Patient Survey, 88% of patients at Auckland Medical Group said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 72 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Auckland Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Auckland Medical Group as Good at its last published inspection (report published 24 October 2018).
What are the opening times of Auckland Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 November 2025. Bank holidays may differ.
How do I contact Auckland Medical Group?
Call 01388 602728 or visit its website, www.aucklandmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Old Fire House, Watling Road, Bishop Auckland, DL14 6RP.
Does Auckland Medical Group have a branch surgery?
Yes. Auckland Medical Group also runs St Helens, Auckland (The Surgery, 16 Manor Road, St Helens Auckland, Bishop Auckland, DL14 9EP) and Toft Hill (The Surgery, 51 Toft Hill, Bishop Auckland, DL14 0JA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Auckland Medical Group?
Around 15,904 patients are registered (January 2025). The surgery is part of Bishop Auckland PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.