GP surgery in Harpurhey
Fernclough Surgery
Tavistock Square, Manchester, M9 5RD
Scores 72 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 84% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 80
- Easy to get through on the phone88
- Easy to contact online96
- Good experience of getting in touch85
- Did not wait too long for the appointment43
Quality of care 58
- Patients rate the surgery as good69
- Patients got what they needed78
- Doctors and nurses listen48
- Patients trust the staff64
- Inspection rating (Requires improvement)2
- Health checks and screening done78
- Meets NHS clinical targets35
- Children vaccinated on time22
What patients say
100 patients answered the 2026 NHS survey about this surgery.
84%
find the phone easy
well above the England average (57%)
85%
say their experience is good
above the England average (77%)
+5
change since last year
2025: 80% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 84% | 57% | 83% |
| Easy to contact via website | 84% | 58% | 68% |
| Easy to contact via NHS App | 66% | 54% | 67% |
| Reception staff helpful | 94% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 49% | 31% | 35% |
| Sees preferred clinician | 46% | 42% | 58% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 86% |
| Next steps within 2 days | 85% | 93% | 91% |
| Good experience of contacting | 87% | 73% | 86% |
| The appointment | |||
| Offered a choice of time or day | 80% | 57% | 68% |
| Waiting time was about right | 69% | 69% | 71% |
| Remote appointment | 30% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 89% |
| Treated with care and concern | 84% | 86% | 88% |
| Considered mental wellbeing | 80% | 75% | 81% |
| Had all the information needed | 95% | 92% | 93% |
| Confidence and trust | 95% | 93% | 94% |
| Involved in decisions | 89% | 92% | 94% |
| Needs were met | 95% | 90% | 95% |
| Overall | |||
| Overall experience good | 85% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 75% |
| Supported by local services | 61% | 70% | 61% |
| Discussed managing condition | 56% | 43% | 47% |
| Agreed a care plan | 74% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 9am to 1pm 2pm to 5pm |
| Tuesday | 9am to 1pm 2pm to 7:30pm |
| Wednesday | 9am to 1pm |
| Thursday | 9am to 1pm 2pm to 5pm |
| Friday | 9am to 1pm 2pm to 5pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 December 2019. Bank holidays may differ.
- Address
- Tavistock Square, Manchester, M9 5RD
- Phone
- 0161 205 1638
- [email protected]
- Website
- www.ferncloughsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- H-Blackley Harpurhey & Charlestown PCN (a group of local surgeries that share services)
- NHS code
- P84605 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.8% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 16.5% | 14.3% |
| Obesity | 20.7% | 13.9% |
| Smoking | 26.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 81% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 94% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 42% | 57% |
| Diabetes: annual foot check | 95% | 78% |
| Asthma: annual review | 79% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Fernclough Surgerythis surgery | – | 72 | 84% | 85% | Yes |
| Conran Medical CentreManchester, M9 5BH | 0.4 miles | 47 | 81% | 75% | Yes |
| Willowbank SurgeryManchester, M9 4WH | 0.4 miles | 42 | 76% | 76% | Yes |
| Church View Medical CentreManchester, M9 4BE | 0.4 miles | 82 | 69% | 87% | Yes |
| Valentine Medical CentreManchester, M9 8PP | 0.7 miles | 56 | 58% | 84% | Yes |
| Whitley Road Medical CentreManchester, M40 7QH | 0.8 miles | 82 | 74% | 86% | Yes |
| New Collegiate Medical CentreManchester, M8 0DA | 0.8 miles | 41 | 61% | 75% | Yes |
| Cheetham Hill Medical CentreManchester, M8 8AU | 0.9 miles | 28 | 58% | 77% | Yes |
| Simpson Medical PracticeManchester, M40 9NB | 0.9 miles | 47 | 62% | 82% | Yes |
| Crumpsall Medical PracticeManchester, M8 5RB | 1.0 miles | 42 | 83% | 74% | Yes |
Church View Medical Centre is 0.4 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Fernclough Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Fernclough Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0161 205 1638.
How do patients rate Fernclough Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at Fernclough Surgery said their overall experience was good. The England average is 77%. 84% found it easy to get through by phone (England 57%). Its GPScore is 72 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Fernclough Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Fernclough Surgery as Requires improvement at its last published inspection (report published 1 June 2026).
What are the opening times of Fernclough Surgery?
Reception is open Monday 9am to 1pm 2pm to 5pm, Tuesday 9am to 1pm 2pm to 7:30pm, Wednesday 9am to 1pm, Thursday 9am to 1pm 2pm to 5pm, Friday 9am to 1pm 2pm to 5pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 December 2019. Bank holidays may differ.
How do I contact Fernclough Surgery?
Call 0161 205 1638 or visit its website, www.ferncloughsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Tavistock Square, Manchester, M9 5RD.
How many patients are registered at Fernclough Surgery?
Around 2,032 patients are registered (January 2025). The surgery is part of H-Blackley Harpurhey & Charlestown PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.