GP surgery in Bracknell
Forest Health Group-Mount Lane
Boundary House Surgery, Boundary House, Mount Lane, Bracknell, RG12 9PG
Scores 10 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 35% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 5
- Easy to get through on the phone9
- Easy to contact online6
- Good experience of getting in touch8
- Did not wait too long for the appointment12
Quality of care 20
- Patients rate the surgery as good10
- Patients got what they needed22
- Doctors and nurses listen19
- Patients trust the staff13
- Inspection rating (Good)50
- Health checks and screening done74
- Meets NHS clinical targets79
- Children vaccinated on time76
What patients say
175 patients answered the 2026 NHS survey about this surgery.
35%
find the phone easy
well below the England average (57%)
63%
say their experience is good
well below the England average (77%)
-4
change since last year
2025: 68% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 35% | 57% | 35% |
| Easy to contact via website | 33% | 58% | 33% |
| Easy to contact via NHS App | 36% | 54% | 29% |
| Reception staff helpful | 75% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 19% |
| Sees preferred clinician | 25% | 42% | 9% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 78% |
| Next steps within 2 days | 93% | 93% | 92% |
| Good experience of contacting | 55% | 73% | 58% |
| The appointment | |||
| Offered a choice of time or day | 33% | 57% | 30% |
| Waiting time was about right | 55% | 69% | 68% |
| Remote appointment | 16% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 82% |
| Treated with care and concern | 81% | 86% | 80% |
| Considered mental wellbeing | 67% | 75% | 66% |
| Had all the information needed | 86% | 92% | 88% |
| Confidence and trust | 87% | 93% | 86% |
| Involved in decisions | 92% | 92% | 86% |
| Needs were met | 86% | 90% | 84% |
| Overall | |||
| Overall experience good | 63% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 74% |
| Supported by local services | 69% | 70% | 65% |
| Discussed managing condition | 38% | 43% | 39% |
| Agreed a care plan | 59% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 175 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 15 April 2026. Bank holidays may differ.
- Address
- Boundary House Surgery, Boundary House, Mount Lane, Bracknell, RG12 9PG
- Phone
- 01344 421364
- [email protected]
- Website
- www.foresthealthgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Braccan PCN (a group of local surgeries that share services)
- NHS code
- K81610 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bagshot Road
- Ringmead, Bracknell, RG12 7PG
- County Lane
- 1 County Lane, Warfield, Bracknell, RG42 3JP
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.6% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 20.3% | 14.3% |
| Obesity | 21.5% | 13.9% |
| Smoking | 12.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 81% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Forest Health Group-Mount Lanethis surgery | – | 10 | 35% | 63% | Yes |
| Evergreen PracticeBracknell, RG12 1LH | 0.4 miles | 86 | 74% | 86% | Yes |
| The Waterfield PracticeBracknell, RG12 9LH | 0.6 miles | 4 | 31% | 54% | Yes |
| Easthampstead SurgeryBracknell, RG12 7BB | 0.7 miles | 55 | 67% | 84% | Yes |
| Crown Wood Medical CentreBracknell, RG12 0TH | 1.3 miles | 56 | 68% | 73% | Yes |
| Great Hollands PracticeBracknell, RG12 8WY | 1.5 miles | 44 | 68% | 70% | Yes |
| Binfield SurgeryBracknell, RG42 4EX | 1.5 miles | 9 | 38% | 64% | Yes |
| Ringmead Medical GroupBracknell, RG12 7WW | 1.6 miles | 9 | 24% | 59% | Yes |
| Green Meadows SurgeryAscot, SL5 7GB | 2.5 miles | 69 | 55% | 81% | Yes |
| Ascot Medical CentreAscot, SL5 7GB | 2.5 miles | 31 | 63% | 65% | Yes |
Evergreen Practice is 0.4 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Forest Health Group-Mount Lane taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Forest Health Group-Mount Lane was taking on new patients. You can register online through the NHS website or call the surgery on 01344 421364.
How do patients rate Forest Health Group-Mount Lane?
In the 2026 NHS GP Patient Survey, 63% of patients at Forest Health Group-Mount Lane said their overall experience was good. The England average is 77%. 35% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Forest Health Group-Mount Lane?
The Care Quality Commission, which inspects GP surgeries in England, rated Forest Health Group-Mount Lane as Good at its last published inspection (report published 20 May 2022).
What are the opening times of Forest Health Group-Mount Lane?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 15 April 2026. Bank holidays may differ.
How do I contact Forest Health Group-Mount Lane?
Call 01344 421364 or visit its website, www.foresthealthgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Boundary House Surgery, Boundary House, Mount Lane, Bracknell, RG12 9PG.
Does Forest Health Group-Mount Lane have a branch surgery?
Yes. Forest Health Group-Mount Lane also runs Bagshot Road (Ringmead, Bracknell, RG12 7PG) and County Lane (1 County Lane, Warfield, Bracknell, RG42 3JP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Forest Health Group-Mount Lane?
Around 31,151 patients are registered (January 2025). The surgery is part of Braccan PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.