GP surgery in Newark-on-Trent
Fountain Medical Centre
Sherwood Avenue, Newark, NG24 1QH
Scores 10 out of 100, poor for a GP surgery in England. 62% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone31
- Easy to contact online34
- Good experience of getting in touch25
- Did not wait too long for the appointment1
Quality of care 7
- Patients rate the surgery as good9
- Patients got what they needed6
- Doctors and nurses listen10
- Patients trust the staff9
- Inspection rating (Good)50
- Health checks and screening done57
- Meets NHS clinical targets30
- Children vaccinated on time20
What patients say
124 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
62%
say their experience is good
well below the England average (77%)
+2
change since last year
2025: 60% · 2026: 62%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 53% |
| Easy to contact via website | 52% | 58% | 49% |
| Easy to contact via NHS App | 50% | 54% | 62% |
| Reception staff helpful | 70% | 85% | 74% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 29% |
| Sees preferred clinician | 28% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 83% |
| Next steps within 2 days | 92% | 93% | 90% |
| Good experience of contacting | 66% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 54% |
| Waiting time was about right | 39% | 69% | 48% |
| Remote appointment | 56% | 26% | 50% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 81% |
| Treated with care and concern | 79% | 86% | 82% |
| Considered mental wellbeing | 63% | 75% | 71% |
| Had all the information needed | 81% | 92% | 89% |
| Confidence and trust | 86% | 93% | 83% |
| Involved in decisions | 86% | 92% | 81% |
| Needs were met | 80% | 90% | 83% |
| Overall | |||
| Overall experience good | 62% | 77% | 60% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 81% |
| Supported by local services | 67% | 70% | 71% |
| Discussed managing condition | 37% | 43% | 48% |
| Agreed a care plan | 44% | 46% | 22% |
Green means at least 2 points better than England, red at least 2 points worse. With about 124 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 June 2026. Bank holidays may differ.
- Address
- Sherwood Avenue, Newark, NG24 1QH
- Phone
- 01636 704378
- [email protected]
- Website
- www.fountainmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newark PCN (a group of local surgeries that share services)
- NHS code
- C84019 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Documents available in Braille
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 February 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.5% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 12.6% | 14.3% |
| Obesity | 16.5% | 13.9% |
| Smoking | 14.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 69% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Fountain Medical Centrethis surgery | – | 10 | 52% | 62% | Yes |
| Barnby Gate SurgeryNewark, NG24 1QD | 0.1 mile | 24 | 43% | 69% | Yes |
| Lombard Medical CentreNewark, NG24 4XG | 0.3 miles | 33 | 57% | 76% | Yes |
| Balderton Primary Care CentreNewark, NG24 3HJ | 1.6 miles | 6 | 32% | 60% | Yes |
| Collingham Medical CentreNewark, NG23 7LB | 5.3 miles | 69 | 75% | 78% | Yes |
| Long Bennington Medical CentreNewark, NG23 5FR | 5.5 miles | 87 | 80% | 85% | Yes |
| Southwell Medical CentreSouthwell, NG25 0AL | 6.3 miles | 42 | 53% | 73% | Yes |
| Hounsfield SurgeryNewark, NG23 6PX | 7.6 miles | 91 | 90% | 91% | Yes |
| The Bassingham SurgeryLincoln, LN5 9HF | 7.8 miles | 54 | 53% | 88% | Yes |
| The Welby PracticeNottingham, NG13 0AN | 9.0 miles | 10 | 30% | 56% | Yes |
Barnby Gate Surgery is 0.1 mile away, scores 24 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Fountain Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Fountain Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01636 704378.
How do patients rate Fountain Medical Centre?
In the 2026 NHS GP Patient Survey, 62% of patients at Fountain Medical Centre said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Fountain Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Fountain Medical Centre as Good at its last published inspection (report published 11 February 2016).
What are the opening times of Fountain Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 June 2026. Bank holidays may differ.
How do I contact Fountain Medical Centre?
Call 01636 704378 or visit its website, www.fountainmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Sherwood Avenue, Newark, NG24 1QH.
How many patients are registered at Fountain Medical Centre?
Around 12,618 patients are registered (January 2025). The surgery is part of Newark PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.