GP surgery in Newark and Sherwood
Southwell Medical Centre
The Ropewalk, Southwell, NG25 0AL
Scores 42 out of 100, average for a GP surgery in England. 73% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone34
- Easy to contact online30
- Good experience of getting in touch50
- Did not wait too long for the appointment33
Quality of care 53
- Patients rate the surgery as good30
- Patients got what they needed94
- Doctors and nurses listen65
- Patients trust the staff57
- Inspection rating (Good)50
- Health checks and screening done56
- Meets NHS clinical targets41
- Children vaccinated on time31
What patients say
111 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
73%
say their experience is good
below the England average (77%)
-1
change since last year
2025: 74% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 48% |
| Easy to contact via website | 49% | 58% | 55% |
| Easy to contact via NHS App | 56% | 54% | 45% |
| Reception staff helpful | 87% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 30% |
| Sees preferred clinician | 45% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 71% |
| Next steps within 2 days | 94% | 93% | 98% |
| Good experience of contacting | 75% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 46% |
| Waiting time was about right | 66% | 69% | 67% |
| Remote appointment | 21% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 84% |
| Treated with care and concern | 92% | 86% | 85% |
| Considered mental wellbeing | 74% | 75% | 77% |
| Had all the information needed | 96% | 92% | 90% |
| Confidence and trust | 94% | 93% | 89% |
| Involved in decisions | 97% | 92% | 90% |
| Needs were met | 98% | 90% | 92% |
| Overall | |||
| Overall experience good | 73% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 85% |
| Supported by local services | 82% | 70% | 78% |
| Discussed managing condition | 42% | 43% | 46% |
| Agreed a care plan | 52% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 7:30am to 6pm |
| Tuesday | 7:30am to 6pm |
| Wednesday | 7:30am to 6pm |
| Thursday | 7:30am to 6pm |
| Friday | 7:30am to 6pm |
| Saturday | 8am to 10:30am |
| Sunday | Closed |
Confirmed by the surgery on 13 April 2022. Bank holidays may differ.
- Address
- The Ropewalk, Southwell, NG25 0AL
- Phone
- 01636 813561
- [email protected]
- Website
- www.southwellmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newark PCN (a group of local surgeries that share services)
- NHS code
- C84049 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 February 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.4% | 15.2% |
| Diabetes | 6.2% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 6.8% | 14.3% |
| Obesity | 10.0% | 13.9% |
| Smoking | 6.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 64% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 53% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Southwell Medical Centrethis surgery | – | 42 | 53% | 73% | Yes |
| Bilsthorpe SurgeryNewark, NG22 8QB | 5.3 miles | 26 | 54% | 68% | Yes |
| Lombard Medical CentreNewark, NG24 4XG | 6.0 miles | 33 | 57% | 76% | Yes |
| The Calverton PracticeNottingham, NG14 6FP | 6.1 miles | 60 | 42% | 86% | Yes |
| Barnby Gate SurgeryNewark, NG24 1QD | 6.3 miles | 24 | 43% | 69% | Yes |
| Fountain Medical CentreNewark, NG24 1QH | 6.3 miles | 10 | 52% | 62% | Yes |
| Hill View SurgeryMansfield, NG21 0JP | 6.8 miles | 88 | 79% | 93% | Yes |
| Abbey Medical GroupMansfield, NG21 0RB | 6.9 miles | 13 | 29% | 63% | Yes |
| East Bridgford Medical CentreNottingham, NG13 8NY | 7.1 miles | 97 | 92% | 92% | Yes |
| Rainworth Health CentreMansfield, NG21 0AD | 7.2 miles | 8 | 42% | 62% | Yes |
The Calverton Practice is 6.1 miles away, scores 60 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Southwell Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Southwell Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01636 813561.
How do patients rate Southwell Medical Centre?
In the 2026 NHS GP Patient Survey, 73% of patients at Southwell Medical Centre said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 42 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Southwell Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Southwell Medical Centre as Good at its last published inspection (report published 20 February 2018).
What are the opening times of Southwell Medical Centre?
Reception is open Monday 7:30am to 6pm, Tuesday 7:30am to 6pm, Wednesday 7:30am to 6pm, Thursday 7:30am to 6pm, Friday 7:30am to 6pm, Saturday 8am to 10:30am, Sunday closed. The surgery last confirmed these times on 13 April 2022. Bank holidays may differ.
How do I contact Southwell Medical Centre?
Call 01636 813561 or visit its website, www.southwellmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is The Ropewalk, Southwell, NG25 0AL.
How many patients are registered at Southwell Medical Centre?
Around 12,208 patients are registered (January 2025). The surgery is part of Newark PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.