GP surgery in Stoke-on-Trent
Furlong Medical Centre
Furlong Road, Stoke-on-Trent, ST6 5UD
Scores 42 out of 100, average for a GP surgery in England. 72% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 59
- Easy to get through on the phone49
- Easy to contact online64
- Good experience of getting in touch38
- Did not wait too long for the appointment82
Quality of care 20
- Patients rate the surgery as good25
- Patients got what they needed10
- Doctors and nurses listen55
- Patients trust the staff17
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets39
- Children vaccinated on time28
What patients say
100 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
71%
say their experience is good
below the England average (77%)
+4
change since last year
2025: 67% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 45% |
| Easy to contact via website | 64% | 58% | 58% |
| Easy to contact via NHS App | 51% | 54% | 57% |
| Reception staff helpful | 77% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 17% |
| Sees preferred clinician | 25% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 68% |
| Next steps within 2 days | 95% | 93% | 82% |
| Good experience of contacting | 71% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 45% |
| Waiting time was about right | 83% | 69% | 72% |
| Remote appointment | 18% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 84% |
| Treated with care and concern | 82% | 86% | 85% |
| Considered mental wellbeing | 85% | 75% | 75% |
| Had all the information needed | 84% | 92% | 88% |
| Confidence and trust | 88% | 93% | 89% |
| Involved in decisions | 87% | 92% | 87% |
| Needs were met | 83% | 90% | 84% |
| Overall | |||
| Overall experience good | 71% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 75% |
| Supported by local services | 50% | 70% | 64% |
| Discussed managing condition | 51% | 43% | 50% |
| Agreed a care plan | 70% | 46% | 28% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 4pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 November 2018. Bank holidays may differ.
- Address
- Furlong Road, Stoke-on-Trent, ST6 5UD
- Phone
- 01782 577388
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hipc (Holistic Patient Centred Care) PCN (a group of local surgeries that share services)
- NHS code
- M83021 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.5% | 15.2% |
| Diabetes | 11.1% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 3.4% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 23.4% | 14.3% |
| Obesity | 21.9% | 13.9% |
| Smoking | 19.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Furlong Medical Centrethis surgery | – | 42 | 61% | 72% | Yes |
| Tunstall Primary Care CentreStoke-on-Trent, ST6 6BE | 0.4 miles | 30 | 57% | 72% | Yes |
| Goldenhill Medical CentreStoke-on-Trent, ST6 5QJ | 1.1 miles | 78 | 88% | 85% | Yes |
| Lucie Wedgewood Surgery LtdStoke-on-Trent, ST6 2AB | 1.4 miles | 64 | 73% | 84% | Yes |
| Brook Medical CentreStoke-on-Trent, ST6 7NN | 1.4 miles | 59 | 56% | 77% | Yes |
| Middleport Medical CentreStoke-on-Trent, ST6 3PN | 1.5 miles | 49 | 76% | 79% | Yes |
| Orchard SurgeryStoke-on-Trent, ST6 8HY | 1.9 miles | 40 | 70% | 78% | Yes |
| Kidsgrove Medical CentreStoke-on-Trent, ST7 4AY | 2.0 miles | 40 | 54% | 81% | Yes |
| Mount Road PracticeStoke on Trent, ST7 4AY | 2.0 miles | 62 | 65% | 85% | Yes |
| Talke Pits ClinicStoke-on-Trent, ST7 1QQ | 2.1 miles | 69 | 79% | 87% | Yes |
Goldenhill Medical Centre is 1.1 miles away, scores 78 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Furlong Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Furlong Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01782 577388.
How do patients rate Furlong Medical Centre?
In the 2026 NHS GP Patient Survey, 72% of patients at Furlong Medical Centre said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 42 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Furlong Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Furlong Medical Centre as Good at its last published inspection (report published 9 November 2022).
What are the opening times of Furlong Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 4pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 November 2018. Bank holidays may differ.
How do I contact Furlong Medical Centre?
Call 01782 577388. You can also book and order repeat prescriptions in the NHS App. The address is Furlong Road, Stoke-on-Trent, ST6 5UD.
How many patients are registered at Furlong Medical Centre?
Around 10,237 patients are registered (January 2025). The surgery is part of Hipc (Holistic Patient Centred Care) PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.