GP surgery in Stoke-on-Trent
Orchard Surgery
Knypersley Road, Norton-in-the-Moors, Stoke-on-Trent, ST6 8HY
Scores 40 out of 100, average for a GP surgery in England. 78% of patients say their experience is good and 70% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 53
- Easy to get through on the phone66
- Easy to contact online43
- Good experience of getting in touch42
- Did not wait too long for the appointment54
Quality of care 24
- Patients rate the surgery as good45
- Patients got what they needed20
- Doctors and nurses listen25
- Patients trust the staff7
- Inspection rating (Good)50
- Health checks and screening done19
- Meets NHS clinical targets40
- Children vaccinated on time64
What patients say
99 patients answered the 2026 NHS survey about this surgery.
70%
find the phone easy
well above the England average (57%)
78%
say their experience is good
about the England average (77%)
-10
change since last year
2025: 88% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 70% | 57% | 77% |
| Easy to contact via website | 55% | 58% | 42% |
| Easy to contact via NHS App | 56% | 54% | 58% |
| Reception staff helpful | 85% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 21% |
| Sees preferred clinician | 22% | 42% | 13% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 94% |
| Next steps within 2 days | 96% | 93% | 86% |
| Good experience of contacting | 73% | 73% | 76% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 56% |
| Waiting time was about right | 73% | 69% | 74% |
| Remote appointment | 20% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 97% |
| Treated with care and concern | 80% | 86% | 96% |
| Considered mental wellbeing | 64% | 75% | 79% |
| Had all the information needed | 87% | 92% | 94% |
| Confidence and trust | 85% | 93% | 100% |
| Involved in decisions | 89% | 92% | 97% |
| Needs were met | 86% | 90% | 99% |
| Overall | |||
| Overall experience good | 78% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 67% | 79% | 74% |
| Supported by local services | 61% | 70% | 76% |
| Discussed managing condition | 32% | 43% | 44% |
| Agreed a care plan | 28% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 99 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2025. Bank holidays may differ.
- Address
- Knypersley Road, Norton-in-the-Moors, Stoke-on-Trent, ST6 8HY
- Phone
- 01782 534241
- [email protected]
- Website
- www.orchardsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Whitfield PCN (a group of local surgeries that share services)
- NHS code
- M83038 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Endon Branch
- The Surgery, Station Road, Endon, Stoke-on-Trent, ST9 9DN · 01782 502227
Access and facilities
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 5 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.0% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 22.1% | 14.3% |
| Obesity | 12.6% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 53% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Orchard Surgerythis surgery | – | 40 | 70% | 78% | Yes |
| Brook Medical CentreStoke-on-Trent, ST6 7NN | 0.7 miles | 59 | 56% | 77% | Yes |
| Baddeley Green SurgeryStoke-on-Trent, ST9 9PB | 1.2 miles | 100 | 88% | 97% | Yes |
| Millrise Medical PracticeStoke-on-Trent, ST2 7BW | 1.3 miles | 83 | 65% | 94% | Yes |
| Tunstall Primary Care CentreStoke-on-Trent, ST6 6BE | 1.9 miles | 30 | 57% | 72% | Yes |
| Lucie Wedgewood Surgery LtdStoke-on-Trent, ST6 2AB | 1.9 miles | 64 | 73% | 84% | Yes |
| Furlong Medical CentreStoke-on-Trent, ST6 5UD | 1.9 miles | 42 | 61% | 72% | Yes |
| Birches Head Medical CentreStoke-on-Trent, ST1 6RS | 2.0 miles | 69 | 68% | 86% | Yes |
| Cobridge SurgeryStoke-on-Trent, ST6 2JN | 2.2 miles | 19 | 52% | 71% | Yes |
| Apsley SurgeryStoke-on-Trent, ST6 2JN | 2.2 miles | 27 | 48% | 70% | Yes |
Brook Medical Centre is 0.7 miles away, scores 59 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Orchard Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Orchard Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01782 534241.
How do patients rate Orchard Surgery?
In the 2026 NHS GP Patient Survey, 78% of patients at Orchard Surgery said their overall experience was good. The England average is 77%. 70% found it easy to get through by phone (England 57%). Its GPScore is 40 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Orchard Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Orchard Surgery as Good at its last published inspection (report published 5 April 2019).
What are the opening times of Orchard Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2025. Bank holidays may differ.
How do I contact Orchard Surgery?
Call 01782 534241 or visit its website, www.orchardsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Knypersley Road, Norton-in-the-Moors, Stoke-on-Trent, ST6 8HY.
Does Orchard Surgery have a branch surgery?
Yes. Orchard Surgery also runs Endon Branch (The Surgery, Station Road, Endon, Stoke-on-Trent, ST9 9DN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Orchard Surgery?
Around 10,320 patients are registered (January 2025). The surgery is part of Whitfield PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.