GP surgery in Chorley
Gab Healthcare
32-34 St Thomas's Road, Chorley, PR7 1HR
Scores 14 out of 100, poor for a GP surgery in England. 77% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone42
- Easy to contact online33
- Good experience of getting in touch40
- Did not wait too long for the appointment18
Quality of care 4
- Patients rate the surgery as good42
- Patients got what they needed3
- Doctors and nurses listen18
- Patients trust the staff6
- Inspection rating (Requires improvement)2
- Health checks and screening done10
- Meets NHS clinical targets2
- Children vaccinated on time14
What patients say
103 patients answered the 2026 NHS survey about this surgery.
57%
find the phone easy
about the England average (57%)
77%
say their experience is good
about the England average (77%)
-1
change since last year
2025: 78% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 57% | 57% | 47% |
| Easy to contact via website | 51% | 58% | 33% |
| Easy to contact via NHS App | 54% | 54% | 64% |
| Reception staff helpful | 94% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 40% |
| Sees preferred clinician | 41% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 76% |
| Next steps within 2 days | 88% | 93% | 98% |
| Good experience of contacting | 72% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 57% |
| Waiting time was about right | 58% | 69% | 66% |
| Remote appointment | 20% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 90% |
| Treated with care and concern | 86% | 86% | 88% |
| Considered mental wellbeing | 75% | 75% | 76% |
| Had all the information needed | 83% | 92% | 90% |
| Confidence and trust | 84% | 93% | 94% |
| Involved in decisions | 81% | 92% | 95% |
| Needs were met | 79% | 90% | 94% |
| Overall | |||
| Overall experience good | 77% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 85% |
| Supported by local services | 73% | 70% | 68% |
| Discussed managing condition | 56% | 43% | 36% |
| Agreed a care plan | 56% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 20 September 2023. Bank holidays may differ.
- Address
- 32-34 St Thomas's Road, Chorley, PR7 1HR
- Phone
- 01772 585160
- [email protected]
- Website
- www.thesurgerychorley.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Chorley Together PCN (a group of local surgeries that share services)
- NHS code
- P81127 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Leyland Surgery
- West Paddock, Leyland, PR25 1HR
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 13 March 2024
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.3% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 19.5% | 14.3% |
| Obesity | 12.5% | 13.9% |
| Smoking | 16.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 51% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 60% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 48% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Gab Healthcarethis surgery | – | 14 | 58% | 77% | Yes |
| Dr Jacobs SurgeryChorley, PR7 2PA | under 0.1 miles | 98 | 87% | 97% | Yes |
| The Chorley SurgeryChorley, PR7 2EJ | 0.2 miles | 36 | 58% | 72% | Yes |
| Library House SurgeryChorley, PR7 2AD | 0.2 miles | 51 | 49% | 82% | Yes |
| Regent House SurgeryChorley, PR7 2DH | 0.2 miles | 76 | 68% | 88% | Yes |
| Buckshaw Village Health CentreChorley, PR7 7HZ | 1.9 miles | 38 | 55% | 75% | Yes |
| The Euxton Medical CentreChorley, PR7 6AH | 2.0 miles | 91 | 73% | 96% | Yes |
| Coppull Medical PracticeChorley, PR7 5EN | 2.6 miles | 58 | 63% | 80% | Yes |
| Whittle SurgeryChorley, PR6 7PY | 2.8 miles | 77 | 65% | 87% | Yes |
| Adlington Medical CentreChorley, PR6 9NW | 2.9 miles | 26 | 52% | 72% | Yes |
Dr Jacobs Surgery is under 0.1 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Gab Healthcare taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Gab Healthcare was taking on new patients. You can register online through the NHS website or call the surgery on 01772 585160.
How do patients rate Gab Healthcare?
In the 2026 NHS GP Patient Survey, 77% of patients at Gab Healthcare said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 14 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Gab Healthcare?
The Care Quality Commission, which inspects GP surgeries in England, rated Gab Healthcare as Requires improvement at its last published inspection (report published 13 March 2024).
What are the opening times of Gab Healthcare?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 20 September 2023. Bank holidays may differ.
How do I contact Gab Healthcare?
Call 01772 585160 or visit its website, www.thesurgerychorley.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 32-34 St Thomas's Road, Chorley, PR7 1HR.
Does Gab Healthcare have a branch surgery?
Yes. Gab Healthcare also runs Leyland Surgery (West Paddock, Leyland, PR25 1HR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Gab Healthcare?
Around 9,724 patients are registered (January 2025). The surgery is part of Chorley Together PCN, a group of local surgeries that share staff and services, in the Lancashire and South Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.