GP surgery in Greenwich
Gallions Reach Health Centre
Bentham Road, London, SE28 8BE
Scores 28 out of 100, below average for a GP surgery in England. 79% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 30
- Easy to get through on the phone20
- Easy to contact online59
- Good experience of getting in touch31
- Did not wait too long for the appointment43
Quality of care 27
- Patients rate the surgery as good50
- Patients got what they needed27
- Doctors and nurses listen33
- Patients trust the staff30
- Inspection rating (Good)50
- Health checks and screening done19
- Meets NHS clinical targets10
- Children vaccinated on time15
What patients say
92 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
79%
say their experience is good
above the England average (77%)
-5
change since last year
2025: 84% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 41% |
| Easy to contact via website | 62% | 58% | 39% |
| Easy to contact via NHS App | 44% | 54% | 32% |
| Reception staff helpful | 91% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 23% |
| Sees preferred clinician | 18% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 70% |
| Next steps within 2 days | 91% | 93% | 98% |
| Good experience of contacting | 69% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 49% |
| Waiting time was about right | 69% | 69% | 66% |
| Remote appointment | 23% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 97% |
| Treated with care and concern | 86% | 86% | 94% |
| Considered mental wellbeing | 80% | 75% | 84% |
| Had all the information needed | 90% | 92% | 98% |
| Confidence and trust | 91% | 93% | 100% |
| Involved in decisions | 83% | 92% | 98% |
| Needs were met | 88% | 90% | 97% |
| Overall | |||
| Overall experience good | 79% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 79% |
| Supported by local services | 61% | 70% | 66% |
| Discussed managing condition | 46% | 43% | 39% |
| Agreed a care plan | 44% | 46% | 68% |
Green means at least 2 points better than England, red at least 2 points worse. With about 92 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 February 2025. Bank holidays may differ.
- Address
- Bentham Road, London, SE28 8BE
- Phone
- 020 8333 5000
- Website
- www.thamesmeadmedical.org
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Riverview Health PCN (a group of local surgeries that share services)
- NHS code
- G83012 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Heronsgate Medical Centre
- 1a Goosander Way, London, SE28 0ER
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.5% | 15.2% |
| Diabetes | 10.5% | 7.9% |
| Asthma | 4.7% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 1.8% | 3.0% |
| Depression | 13.0% | 14.3% |
| Obesity | 21.2% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Gallions Reach Health Centrethis surgery | – | 28 | 45% | 79% | Yes |
| Abbey Wood SurgeryLondon, SE2 9AT | 0.7 miles | 55 | 77% | 78% | Yes |
| Lakeside MedicalLondon, SE2 9LH | 0.8 miles | 14 | 48% | 61% | Yes |
| Thamesmead Health CentreLondon, SE28 0NY | 1.0 miles | 53 | 67% | 80% | Yes |
| Abbeyslade PMS (Dr Chand)London, SE2 0ER | 1.2 miles | 25 | 66% | 73% | Yes |
| Bannockburn SurgeryLondon, SE18 1ES | 1.4 miles | 17 | 49% | 72% | Yes |
| Plumstead and Wickham Lane SurgeryLondon, SE18 1SE | 1.4 miles | 66 | 70% | 80% | Yes |
| Plumstead H/C PMSLondon, SE18 1BB | 1.6 miles | 2 | 29% | 58% | Yes |
| Aurora MedcareBarking, IG11 0LG | 1.6 miles | 14 | 45% | 69% | Yes |
| Conway PMSLondon, SE18 1AH | 1.6 miles | 33 | 61% | 74% | Yes |
Abbey Wood Surgery is 0.7 miles away, scores 55 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Gallions Reach Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Gallions Reach Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8333 5000.
How do patients rate Gallions Reach Health Centre?
In the 2026 NHS GP Patient Survey, 79% of patients at Gallions Reach Health Centre said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 28 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Gallions Reach Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Gallions Reach Health Centre as Good at its last published inspection (report published 25 April 2017).
What are the opening times of Gallions Reach Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 February 2025. Bank holidays may differ.
How do I contact Gallions Reach Health Centre?
Call 020 8333 5000 or visit its website, www.thamesmeadmedical.org. You can also book and order repeat prescriptions in the NHS App. The address is Bentham Road, London, SE28 8BE.
Does Gallions Reach Health Centre have a branch surgery?
Yes. Gallions Reach Health Centre also runs Heronsgate Medical Centre (1a Goosander Way, London, SE28 0ER). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Gallions Reach Health Centre?
Around 15,794 patients are registered (January 2025). The surgery is part of Riverview Health PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.