GP surgery in Stoke-on-Trent
Glebedale Medical Practice
Fenton Health Centre, Glebedale Road, Stoke on Trent, ST4 3AQ
Scores 26 out of 100, below average for a GP surgery in England. 68% of patients say their experience is good and 61% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone47
- Easy to contact online54
- Good experience of getting in touch27
- Did not wait too long for the appointment55
Quality of care 10
- Patients rate the surgery as good17
- Patients got what they needed19
- Doctors and nurses listen11
- Patients trust the staff19
- Inspection rating (Good)50
- Health checks and screening done35
- Meets NHS clinical targets10
- Children vaccinated on time20
What patients say
100 patients answered the 2026 NHS survey about this surgery.
61%
find the phone easy
above the England average (57%)
68%
say their experience is good
well below the England average (77%)
-7
change since last year
2025: 75% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 61% | 57% | 45% |
| Easy to contact via website | 60% | 58% | 61% |
| Easy to contact via NHS App | 54% | 54% | 52% |
| Reception staff helpful | 78% | 85% | 81% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 24% |
| Sees preferred clinician | 9% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 76% |
| Next steps within 2 days | 96% | 93% | 94% |
| Good experience of contacting | 67% | 73% | 67% |
| The appointment | |||
| Offered a choice of time or day | 37% | 57% | 40% |
| Waiting time was about right | 73% | 69% | 70% |
| Remote appointment | 16% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 90% |
| Treated with care and concern | 82% | 86% | 81% |
| Considered mental wellbeing | 58% | 75% | 79% |
| Had all the information needed | 89% | 92% | 75% |
| Confidence and trust | 89% | 93% | 87% |
| Involved in decisions | 70% | 92% | 97% |
| Needs were met | 86% | 90% | 91% |
| Overall | |||
| Overall experience good | 68% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 69% |
| Supported by local services | 46% | 70% | 72% |
| Discussed managing condition | 25% | 43% | 35% |
| Agreed a care plan | 61% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 5pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2022. Bank holidays may differ.
- Address
- Fenton Health Centre, Glebedale Road, Stoke on Trent, ST4 3AQ
- Phone
- 01782 743121
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Stoke Central PCN (a group of local surgeries that share services)
- NHS code
- M83028 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Merton Surgery
- Merton Street, Stoke-on-Trent, ST3 1LG
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.3% | 15.2% |
| Diabetes | 10.8% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 3.2% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 18.4% | 14.3% |
| Obesity | 20.3% | 13.9% |
| Smoking | 20.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Glebedale Medical Practicethis surgery | – | 26 | 61% | 68% | Yes |
| Adderley Green SurgeryStoke-on-Trent, ST3 1EQ | 1.2 miles | 63 | 72% | 79% | Yes |
| Honeywall Medical PracticeStoke-on-Trent, ST4 7JB | 1.2 miles | 94 | 92% | 91% | Yes |
| Longton Hall SurgeryStoke-on-Trent, ST3 2NA | 1.2 miles | 91 | 89% | 88% | Yes |
| Norfolk Street SurgeryStoke-on-Trent, ST1 4PB | 1.5 miles | 46 | 71% | 76% | Yes |
| Mayfield SurgeryStoke-on-Trent, ST3 4DW | 1.6 miles | 84 | 67% | 88% | Yes |
| The Moorcroft Medical CentreStoke on Trent, ST1 3NJ | 1.6 miles | 6 | 42% | 63% | Yes |
| Harley Street Medical CentreStoke-on-Trent, ST1 3RX | 1.7 miles | 15 | 54% | 69% | Yes |
| Cambridge HouseStoke-on-Trent, ST2 0EU | 1.7 miles | 74 | 87% | 89% | Yes |
| Dunrobin Street Medical CentreStoke-on-Trent, ST3 4LL | 1.8 miles | 83 | 83% | 86% | Yes |
Adderley Green Surgery is 1.2 miles away, scores 63 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Glebedale Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Glebedale Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01782 743121.
How do patients rate Glebedale Medical Practice?
In the 2026 NHS GP Patient Survey, 68% of patients at Glebedale Medical Practice said their overall experience was good. The England average is 77%. 61% found it easy to get through by phone (England 57%). Its GPScore is 26 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Glebedale Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Glebedale Medical Practice as Good at its last published inspection (report published 16 December 2022).
What are the opening times of Glebedale Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 5pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 October 2022. Bank holidays may differ.
How do I contact Glebedale Medical Practice?
Call 01782 743121. You can also book and order repeat prescriptions in the NHS App. The address is Fenton Health Centre, Glebedale Road, Stoke on Trent, ST4 3AQ.
Does Glebedale Medical Practice have a branch surgery?
Yes. Glebedale Medical Practice also runs Merton Surgery (Merton Street, Stoke-on-Trent, ST3 1LG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Glebedale Medical Practice?
Around 11,283 patients are registered (January 2025). The surgery is part of South Stoke Central PCN, a group of local surgeries that share staff and services, in the Staffordshire and Stoke-on-Trent NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.